Nice hotel. The rooms are standard, the area is small, but everything is comfortable and clean. In the room: air conditioning, kettle, TV, refrigerator. Bottled water is not given, you need to buy it.
The linen and towels are clean. In the bathroom: soap, shampoo, shower gel, hair dryer. Convenient - you don't have to take it with you. But there are no beach towels. They are not allowed to take it out, otherwise they will be fined.
There are rooms with and without a balcony. I took it with a sea view. The only negative is the loud music in the cafe on the embankment at 19-24:00.
The sea is a two-minute walk away. However, now the embankment and the beach are being reconstructed, you need to walk a little.
Breakfast is like everywhere else: porridge, pancakes, eggs, sausages, pastries. You won't stay hungry. There are canteens and cafes nearby.
Convenient location in the center. You can walk both to Novaya Gagra and to the Old One. Excursions are offered at every turn, and can be ordered directly from the hotel.
Friendly staff. The administrator Tatiana is always ready to help in solving issues. Thank you very much!
The hotel also provides an individual or group transfer from the airport and railway station, which is convenient, because there is an opportunity to save money, especially since a unified taxi network has not yet been developed in Abkhazia.
I recommend the hotel. In comparison with other hotels, it wins in price.
The bonus is a gorgeous sunset view.
We stayed at this hotel at the end of August in a chic two-room suite on the sixth floor, which offers an excellent view of the sea and a magical sunset. The hotel has a good level of hotel class (bathrobes, slippers, towels, beach towels, gel, shampoo, change of bed linen every three days, etc.) I was very pleased with the presentation from the hotel in the form of a fruit dish and a bottle of naturally Sweet wine) A very decent breakfast buffet is also included in the room rate.
Special thanks to the polite, pleasant and helpful staff)
There are two popular and good restaurants in the immediate vicinity of the hotel, one with good modern music and good cuisine, as well as the second with live and dance music, and most importantly with very tasty cuisine.
I recommend it with confidence!
We just returned from vacation. We had a rest in Abkhazia, at the wonderful Bella Hotel. We lived on the 5th floor with mountain views. Delight! Quiet, clean, cozy, beautiful view from the balcony, excellent bathroom. True, they cleaned every other day, but the garbage was taken out daily. The breakfasts are excellent. The sea is a 2-minute walk away. There are good restaurants nearby, on the shore, where we had lunch. In the evening, there are noisy discos until 23-24 hours, but we prudently booked a room with a view of the mountains, not the sea. But it turned out that they didn't mind going to the disco themselves) We definitely recommend it and we will come back! Thanks for the rest.
We rested in Bella for a week in June, the hotel is excellent, walking distance to the sea, with access directly to the promenade, clean, cleaning, changing linen and towels not even on schedule, air conditioning, delicious buffet breakfasts. We had a deluxe room on the 5th floor, small, with a child in an extra place, they fit perfectly. There is always water, smart TV, 180cm bed, super mattresses. The balcony has a direct view of the sea. About possible disadvantages for someone:across the street on the promenade by the sea there is a cafe Tent, music until 12 o'clock, the first day was unusual, then we really did not notice we slept wonderfully) Access to the central beach of Gagra, for an additional fee.You can take umbrellas and sun beds for a fee, but it's also great on a beach mattress. The sea is clean, the water is transparent by 1.5 meters for sure, the purity of the sea from Sochi is not comparable, there is also enough space on the beach for everyone, in general, the sea-beach is definitely better than Sochi. It's not the first time in Abkhazia, but I would 100% return to this hotel
An amazing hotel, we rested from 06/28/24 to 07/04/24. The hotel is very cozy, clean, everything is new. Room cleaning every day, linen change every 3 days, many thanks to the attentive and polite staff, special thanks to the administrators. THE SEA IS 50 METERS AWAY!!! And of course the KITCHEN, it deserves a separate comment, the food is excellent, delicious, everything is really very delicious. Thank you very much! We will definitely come to you again!
I would like to express my gratitude to the owners and employees! To your amazing hotel! We had our first vacation in your country (August 2024) and were very satisfied. At 100%! Everything is at the highest level. Service, cleanliness, solution of any problems. The spacious room has everything you need to relax in comfort. Cleaning is daily. There is an elevator. A big plus is its own closed parking and a seating area with tables, where in the evening you can sit and enjoy the atmosphere of the resort and the sound of the waves.
Separately, I would like to note the location of the hotel, 2 minutes and you are on the beach. Within walking distance of shops, canteens, cafes, a park, children's attractions.
Thanks a lot to the kitchen. Lunches and breakfasts for 5+.
You're doing great. We sincerely wish you prosperity and success. THANK YOU FOR A WONDERFUL VACATION. We really miss the view from the window to the mountains 😁😁😁
Your hotel is the best. BELLA -DEFINITELY YES!!!We will advise you all and we will definitely come back)
The hotel is cool, I definitely recommend it! This is not the first time in Abkhazia, there is something to compare it with. We stayed at this hotel for the second time. The location is excellent: near the sea-beach, cafes, near a minimarket, pharmacy, etc. The hotel is new, the rooms are nice and clean, the furniture is good, bed linen and towels are fresh. Everything you need is: air conditioning, kettle, mugs, smart TV with YouTube, hair dryer, shampoos, iron and ironing board (on the floor). The breakfasts are very tasty, the choice of dishes is sufficient, the coffee does not taste very good. The staff is polite, sometimes even humorous. I really liked the elevator in the hotel, it's beautiful! The room prices are adequate. The hostess of the hotel - Aelita, well done, keeps everything in good condition!
We stayed in early May. I really liked the hotel. The rooms are clean, everything is modern: appliances, towels, soap accessories. The breakfast buffet is very tasty. The location of the hotel is very convenient. The sea is great. The girls at the reception, special thanks to them for organizing accommodation and recreation. We went on a tour from the hotel, everything went fine. We will definitely return to Abkhazia!!!
Excellent hotel, excellent location 2 min walk and sea view, 30 meters, as well as an embankment with many cafes. Wonderful, delicious breakfasts, you definitely won't stay hungry). Great big rooms with a balcony. A very comfortable mattress on a large bed. Room cleaning and towel change every day, linen change every 3 days, shampoo gel and soap were added as needed. The hotel staff is very polite, friendly and ready to help. The hotel has its own parking for cars, which is a very big plus! Thank you for a wonderful stay!
I believe you from the Bella Hotel. We lived in 511 rooms with a sea view. The room was great, the music was audible, but not annoying. I want to express my gratitude to the girls cooks for excellent breakfasts, the maid for excellent room cleaning, the girls from the reception for attentiveness and responsiveness! But special thanks and a low bow to Tatiana Coutier from the reception. From the first meeting, she endeared herself, told me a lot and advised me. And for me, she is a person I will remember for a long time, she returned me a bag with documents and money that I left on a bench near the hotel. I didn't even hope anymore. She is constantly interested in how we rest, if everything is fine, and inspects the territory so that there are no such cases as with me. All the hotel staff I've encountered are just great. If you happen to visit Abkhazia, then only to Bella. And about the sea, just around the corner. I advise everyone!
We are vacationing with our family for the second time, the choice was made in favor of the Bella hotel since last time (2023) we liked the hotel, it was clean, cozy, the sea is just a stone's throw away!!!!But now it's a disappointment!!!!!!Cleaning in the first 5 days was carried out daily, then we decided to score))))))!!!!!!!!I went and had a fight, they made such a surprised look, like this can't be! Half an hour later we returned to the room, if it hadn't been for the empty trash cans, I wouldn't even have noticed that there was a cleaning,,!!!!!!!!!!!Changing towels, once a week!!!!!Breakfast is about DIVERSITY!!!!Are you people serious?!!!In 7 days, I became Vanga)))) You come in and you know that on the first tray there will be sausages, sausages and sausages again)))))), then an omelet, cheese casserole, dry rice, pasta, a couple of salads and tiny desserts......that's all.Maybe if you haven't been to other hotels and there's nothing to compare it with, it's paradise and not breakfast
We stayed at this hotel in 2022. The room is clean, no frills. Beautiful view of the mountains! Close to the sea.
Most of the advantages are everything.
The food was terrible in 2022!!!! It's just a nightmare! Terrible cook, unfriendly staff. As a result, the whole family has rotavirus, including the child (you can associate it with food at the hotel, because you haven't eaten anywhere else). After the illness, we went to another hotel to eat, there were no problems.
As I understand it, after reading the reviews, in 2024 it became better with food.
The room was not cleaned every day. It was possible to wash things for an additional fee.
On May 24, we visited Abkhazia for the first time, namely the city of Gagra. Only positive emotions remained. Many thanks to the staff. The rooms are clean, the breakfast is delicious and varied. The location is excellent, near the beach, promenade, cafe, market.
Prosperity to you 😍
I really liked the hotel.
It's clean and the place is comfortable. It would be faster to build a promenade and a beach, it would be absolutely super.
We could make a terrace in front of the dining room, there is not enough of it, I want to have breakfast not inside the dining room, where even the doors need to be closed.
I'm going to return in the fall, I will definitely choose this hotel.
Thanks! I liked everything very much! The hotel, the rooms are clean. Friendly staff. The breakfast buffet is delicious, included in the price. The view from the window to the sea is amazing. Well, the nature of Gagra is the best, the sea is clean and the most beautiful! Thanks again for the rest!
I came to rest in Gagra for the second time, respectively, I will compare it with the hotel where I stayed last time (Poseidon). And so of the advantages : proximity to the sea, a view from the window (mountains), no smell of sewage from the toilet, a chic orthopedic mattress, 150 TV channels for every taste, delicious and nutritious breakfasts, regular room cleaning, friendly and attentive staff can always consult on any topic. But unfortunately, it was not without a "fly in the ointment " Of the minuses: the absence of a conventional heater (the split system gives you a headache) since it was still cold at night in mid-May, there are no bathrobes and beach towels, there is a kettle, but there are no tea mugs (try drinking hot tea from glasses without handles, it's still a pleasure), there is no cooler with bottled water, but these are all small things, the most important thing is the constant noise from the street during the day from the construction site which is opposite the windows, and from 18.00-23.30 from the cafes opposite dubasik muzon so that tightly closed double-glazed windows did not even help, but this is already a feature of the location of the building itself. Will I check into this hotel for the second time, probably not, I will look for a guest house away from cultural events and construction sites))
We had a family vacation in early August at this beautiful Bella Hotel. We didn't think about the choice for a long time. Aelita, the manager of the hotel promptly and politely answered all our questions. When leaving the hotel, the sea, the entire infrastructure.New, clean, large rooms. They cleaned every day, the bed was changed every 3 days. The curtains are diverse, there is something to choose between. The staff is polite. If you like an active and fun vacation, then I recommend it.We had a very good rest, we took everything from this vacation. I definitely recommend it. 🔥.
A wonderful hotel! Now we are resting in it with a child and a friend with children. We are very satisfied with the comfort, very friendly staff, the breakfasts are varied and cooked with a soul! The sea is 2 minutes away, the beach and access to the sea. We will come back more than once.
A new clean excellent hotel with a magnificent view of the sea and mountains. Close to the beach, the staff is kind and helpful. They were settled much earlier than the scheduled time. If you prefer an active and fun vacation, this is the place for you, next to a cafe where you can have a delicious meal and dance.
One of the best hotels in Abkhazia. They settled us at 9 a.m., and what is most pleasant, they unexpectedly complimented us as newlyweds, brought raffaello, strawberries and Abkhazian wine! We were pleasantly surprised! Towels were changed almost every other day, vacuumed, cleaned, changed linen, it is clear that the hotel is in good managerial hands and with caring staff!
The breakfasts were very tasty, varied and fresh, and lunch and dinner could also be ordered.
Therefore, 5 stars!
I really liked the hotel! Good location, sea view. Excursions and transfers can be booked at the hotel. Everything was fine
Of the cons: the music plays very loudly in the cafe under the window until 00:00. After an active day, I want to sleep before 12, but I couldn't :(
excellent location (first line), excellent staff and owners. the rooms are new, spacious, the sea view is excellent, but it is impossible to stand on the balcony in the heat, and the balconies themselves are tiny.
the breakfasts are delicious, but everything is cut into as small pieces as possible :) for this cost, it is fashionable to increase the portion size a little) well, at least the pool is small
The hotel is very decent. The rooms are clean, towels were changed every day. Responsive staff. Special thanks to the administrator of Kiso for his help with excursions and taxi calls. Breakfast in the cafe at the hotel (buffet) is simple, but very tasty. We were satisfied.
A wonderful hotel. The service is at the highest level. Excellent staff , they will show you everything , they will tell you everything . The hotel is clean, the air conditioners are working. The view from the window is beautiful. From the hotel to the sea is 50 meters ... we will be happy to return here again.
Nice, clean, brand new hotel! Excellent location, courteous staff, at a price not much more expensive than in the guest houses next door. If we visit Gagra again, we will definitely stay here again
We had a vacation with three children from June 15 to 23, 2024. The room had a mountain view. We really liked everything at the hotel, and the room itself, everything is clean, and room service, and breakfasts, the children did not leave hungry. The location is close to the sea, very convenient. I recommend it to everyone!
We were in Abkhazia for the first time. We are very happy with the trip. There are many beautiful and unique places here. And most importantly, we are very glad that we chose the Bella Hotel. For us, the hotel is already half a holiday. This is comfort and mood.
The advantage is of course that there are Zavtrki (very tasty).
For breakfast 10+.
For the location and the view from the room to the Mountains, I put 10 + (the very center and right by the sea, there are many restaurants nearby, a Ferris wheel, a buzz).
Parking for cars behind a fence on the territory of the hotel is our peace of mind I put 10+.
The Internet is excellent, we watched movies on a laptop in the room. We are satisfied with the staff! Room cleaning every day. Very clean!
We have been at this hotel since May 17 , on my husband's birthday there was a present : wine and sweets from the hotel administrators , cleaning and linen change were excellent , we had breakfast included : there are plenty to choose from and delicious , although once there was a hair in the baking) a room with a mountain view , audibility really let us down As it is , everything is fine 👌
Нам практически всё понравилось, за исключением каких-либо нюансов, которые есть, я думаю везде)
Расположение классное. В шаговой доступности облюбовали кафе « шатер» , где можно отлично покушать и потанцевать, пляж через дорогу,налево по набережной всякие развлекушки для ребенка.
Обслуживание персонала , постоянная уборка, чистые полотенца - на уровне. Фен , кстати отличный!)))
Хороший вайфай, который прекрасно работал на этажах. Хотя в других отелях всегда были проблемы.
Радовал завтрак в постель от мужа😅 спасибо Вам за такую привелегию.
Из минусов - придешь после моря и хочется искупаться. Оказывается нет ни света ни воды(((( это был кошмар. Но это было пару дней всего. Перебои с электричесивом выпали именно на наш отдых(
А в целом - отлично! Спасибо Вам 🌸🌸🌸
Great location, everything is nearby, clean and bright rooms.Evening music does not interfere, the windows are very airtight and no noise is heard.Delicious breakfasts and very kind staff :)
Good afternoon! I stayed at this hotel in August 2024. The hotel is excellent, clean, comfortable, what with breakfast is very convenient. It's close to the sea, 3 minutes, generally a buzz. Thanks!
Отдыхали с 10.07 по 20.07
В отеле чисто , уютно
Убираются каждый день , персонал вежливый
Брали номер стардарт с завтраками и не пожалели !!!
Персонал отзывчий , добрый
Есиь необходимая аптечка
Отель расположен на первой береговой линии, минута от моря
Рядом магазины и рестораны
Есть все для комфортного проживания , отель стоит своих денег !!! Уют и комфорт обеспечен 🤍
Wonderful hotel, clean. The rooms are spacious. The breakfasts are varied and delicious. The only drawback is that there are cafes nearby and music screams until nightfall, you will not fall asleep.
Первая поездка в Абхазию и сложный выбор города и отеля)) остановились на Бэлле) начало было приятное- все наши пожелания по выбору номера, Аэлита учла.
Персонал милый ,от ресепшен до горничной. Автомобиль на территории, за шлагбаумом. Столовая -это отдельная история, завтраки были и ПП и просто изумительные на любой вкус) как технолог ОП , точно знаю это высший балл. Светлане и Оксане спасибо!!!!
Общая чистота отеля и ежедневная уборка номера, замена полотенец.
Море через дорогу, набережная с развлекухами в 300м, вечером прогулка. Утренний кофе на балконе с видом моря и вечерний закат-сказка!!
Впечатления приятные, а это в отдыхе немаловажно🌞 отдыхайте приятно!
Отдызали в откле в сентябре 2022 года. Шикарное местоположение, рядом набередная, центр Гагры.
Отель чистый, уютый, персонал очень доброжелательный. Номера чистые, кдобные, все необходимое есть, вил с балкона просто бомба умопорачительный.
Также зотелось бы отметить завтраки, очень сытные, разнообращные, вкусные. Даже мои капрзные в еде дете, сьедали все.
Очень обходительный персонал, всегда все подскажут, расскажут, помогли заказать экскурсии.
10 из 10
Отдыхали с 1 по 4 июня. Прекрасный отель, прекрасный и отзывчивый персонал. Номера уютные и чистые, уборка в номере КАЖДЫЙ ДЕНЬ! Первая линия, до моря 30м. На пляже есть всё для комфортного отдыха, лежаки, шезлонги. Брали номера с завтраками. В отели организован "шведский стол" всё вкусно. Готовят с любовью. Есть отдельная парковка на территории отеля. Спасибо большое обязательно приедем ещё.
Только вернулись из Абхазии, останавливались в отеле Белла. Идеальное местоположение, рядом набережная, центр Гагры. Отель новый, красивый! Номера оснащены всем необходимым. Уборка в номере каждый день. Завтраки хорошие , на любой вкус. Персонал очень доброжелательный, помогают во всех вопросах. Огромное спасибо отелю за крутой отдых, всем советую!
Отель очень уютный и чистый. Персонал очень доброжилательный, вежливый, отзывчивый, помогают, если у Вас возникли проблемы.
Номера большие и есть все необходимое.( кондиционер, холодильник, фен и тд)
Завтраки на любой вкус. (Каши, хлопья, омлет, макароны)
Отель находится в минуте от моря.
Рекомендую данный отель.
Отдыхали в отеле летом 2022 года.
Отличное расположение на первой линии - до моря идти меньше 5-ти минут, с верхних этажей отличный вид на море. Еще есть номера с видом на горы (окна в противоположную от моря сторону) - от него тоже дух захватывает.
Свежий качественный ремонт, фото в профиле соответствуют реальности.
Очень заботливый и дружелюбный персонал, всегда готовы помочь по самым разным вопросам. Отдельно отмечу кухню при отеле - очень советую не ограничиваться завтраками (которые входят в стоимость), а попробовать заказывать обеды и ужины. Очень вкусно и не очень дорого, сравнительно с другими заведениями в округе, где вкусно далеко не всегда. Стейк из семги - ванлав.
Поскольку отель прямо на первой линии - по вечерам довольно шумно, но после 24:00 все стихает. Если боитесь шума - лучше берите номер с видом на горы, будет тише.
Отдыхали с семьей с 26 мая 2023 года. Из номера великолепный вид на горы.
Тишина, уют, красота ,чистота и доброжелательность - это визитная карточка отеля!
Набережная - руку протяни, море- сделай шаг. Это ли не прелесть?
Отель современный, кафе с уютным двориком и вкусной едой.
Никакой навязчивости, суеты.
Номер убирали каждый день. Холодильник, телевидение, всегда горячая вода. Что еще нужно?
В День рождения супруга поздравили вкуснейшей клубникой, тортом и местным вином.
На рецепшен давали подробные рекомендации об экскурсиях, вызывали такси. Wi-Fi отличный.
Хочу сказать огромное спасибо каждому сотруднику!
Особая благодарность Кристине за доброту, отзывчивость и любовь к своей работе!
Надеюсь, мы еще увидимся!
С уважением, Ольга.
Первый раз приехали в Абхазию. Отдых удался на славу благодаря комфортному проживанию в этой гостинице. Приехали по рекомендации и ожидания оправдались на 100%. Отличное расположение, чистый уютный номер, вкусные завтраки, трудолюбивые горничные. Отдельная благодарность администраторам за их бессонный труд в режиме 24/7.
1
Show business's response
Светлана
Level 6 Local Expert
September 7
Very solid 4
It would have been 5 if the price had been slightly lower, or the following nuances had been resolved:
1) the presence of a water cooler on the 1st floor
2) the availability of a place provided for drying things or the same covers for the beach.
In rooms without a balcony, it was not possible to dry all the necessary things (the electric dryer only interfered with towels, and the folding dryer did not interfere with the beach blanket)
3) broken toilet seat
4) correct distribution of rooms in accordance with the pre-order (xs, probably only we were so lucky - we ordered a beachfront, checked into a room with a mountain view, but did not move, decided to issue a refund of the difference in money, but it is worth bearing in mind that such a situation may arise)
5) the friendliness of the staff. It is worth removing the instructive tone from the reception staff, even in relation to clients much younger than them. Still, you take 10,000 per night at the height of the season))
6) spoiler for people taking beachfront - from evening to late at night, VERY loud music is heard from coastal restaurants (and each restaurant has its own, mixing into a cacophony)
Отлыхали в начале сентября 2023 г гости из СПБ. Сам отель чистый новый , уборка хорошая. Завтраки оставляют желать лучшего , на уровне 3*. В отеле очень отзывчивый персонал от уборщиц до сотрудников на рецепшен. Особенно много помогала Светлана, всё расскажет где купить, как доехать, оформит на экскурсию с хорошим гидом. Квалифицированный специалист и просто душевный человек! Большое спасибо, нам с вами было очень уютно! Отдельное спасибо хозяйке гостинницы Елене за хорошую организацию отдыха гостей. Галина из СПб
Modern, comfortable, clean, new hotel on the seashore. The room is cleaned every day, breakfast is like a buffet, very hearty and varied. There is a closed parking. The room with a mountain view is quiet and beautiful, with a sea view it is noisy in the evening. Matches the price!!
Второе лето подряд останавливаемся в отеле Bella. В этом году как будто к родственникам приехали. Как приятно было снова увидеть наш любимый персонал: Светлану, Кристину… Мы уже по вам скучаем! ❤️
Отель находится на первой линии. Удобное расположение. Всё рядом: кафе, столовые, развлечения, колесо обозрения. В отеле есть своя столовая. Завтраки включены. Можно спуститься пообедать 😊 Номера чистые, уборка каждый день. На ресепшене можно изучить информацию по экскурсиям и заказать понравившуюся.
Отель достаточно молодой и он развивается. Я желаю вам процветания и хороших гостей. ❤️
А сын говорит, что Белла для него как второй дом в Абхазии 😊❤️
Ваши Таня, Люба и Лёня 😊
Когда бываем в Гагре, всегда бронируем этот отель. У гостиницы очень удобная локация, он расположен в 2х мин от пляжа и набережной.
У отеля очень уютные номера, есть все необходимое для комфортного отдыха. Главное везде очень чисто!!! Очень доброжелательный персонал, всегда готовы помочь в любых вопросах. Если бронировать номера на верхних этажах, то открывается великолепный вид на море! Всем рекомендую этот отель.
Отдыхали в этом отеле в мае 2023 года.
Первые впечатления : чистый, приятный номер. Встретила приветливая администратор. В номере есть полотенца, косметические средства, кондиционер, вода, чайник, стаканы , штопор ✌️
Уборку проводят ежедневно, полотенца не меняют каждый день. За 4 дня пребывания вообще не меняли. Пляжных полотенец нет, так что берите с собой :)
В стоимость включен завтрак . Стандартный завтрак : яйца, каша , хлеб, десерт, кофе , чай, сыры, колбаса ( очень вкусная кстати).
Персонал приветливый , на все вопросы , запросы отвечает , все экскурсии бронирует.
В целом отель хороший.
Отдыхали с 29 июня по 6 июля. Впечатления самые лучшие! Расположение отличное. Как говорят: голова на подушке, а ноги в море. Отдельное спасибо работникам: очень приветливые, отзывчивые, горничной за ежедневную полную уборку номеров. Завтраки входят в стоимость, вкусно как дома. За дополнительную плату можно и пообедать, и поужинать. Всё свежеприготовленное и вкусное. Всем знакомым будем рекомендовать.
Достаточно новый отель. Неплохое расположение. Приветливый персонал. Удобный матрас. Чистый номер. Видовые номера только выше 3 этажа (302-303. Видимо 402-403) остальные буду с видом на деревья. Всё для перекуса есть в номере.
Но. Это центр и если вы любите тихий отдых это не для вас.
Музыка до 12, но можно взять номер во двор. Куча ресторанчиков и кафе(но все проходные, поэтому работают не на качество, но стараются) . Шаговая доступность к общественному пляжу. Колесо обозрения и центральная набережная. Комфортный отдых. Собственная столовка на отшибись.