Ateliero Vacation Homes
Directions
Sobha Realty
1.46 km
Royal Meridian
155 m
Information verified by owner
7 reviews
February 18
We rented an apartment in this company, and unfortunately our vacation was marred by several serious problems.
Despite the beautiful view from the windows (fully consistent with the photos) and the availability of necessary household appliances (dishes, washing machine and dishwasher, coffee machine, toaster), the terrible attitude of the manager negated all the advantages.
From the very beginning, there were problems with access to the stated amenities. We were not provided with a key to the pool, gym, entrance from the parking lot to the house and the private beach. To get from the parking lot to the building, I had to go to the reception every time, which was difficult due to the language barrier. We couldn't use the pool, and neither could the gym.
On the second day after arrival, we discovered that the key card in the apartment was not working. We immediately contacted the manager, who promised to check the situation and return with an answer. However, we waited for more than a day, and at first there was no reaction to our repeated messages. As a result, we received a message saying that a new access card would be ready the next day. But neither a day later, nor four days later, the key did not appear.
It is the first time in my many travels that I have encountered such poor service. Failure to provide access to services = failure to comply with the stated conditions.
The only advantages are the view and location. But all this is offset by a disgusting attitude and a complete lack of customer orientation. The situation was further complicated by the lack of adapters for English sockets (in the bathroom, a hairdryer with an English plug and a European outlet had to be used in the living room, kneeling).
In general, I cannot recommend this company.
See original · Русский
June 1, 2024
Excellent apartments, which correspond to the photos. View of the sea and the city - autumn is beautiful! It is cozy, there is everything you need. Everything is thought out to the smallest detail, even the adapter for the charger. Caring staff! Thank you, we teach you the pleasure of your vacation!
See original · Русский
1
February 5, 2024
We lived in the Stella Maris Tower apartments, we were 100% satisfied! the photos are completely true, right down to the smallest details, and it was a surprise for us that we did not check into the same type of room, but specifically into the one that was booked according to the photo!
See original · Русский
1