Askona
44 reviews
November 23, 2024
Good location, great selection, polite receptionist. We bought a bed for the nursery, all the fittings are strong, all the components are in place. We helped to choose a mattress for our request. Thank you very much.
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December 7, 2024
I do not recommend contacting this office!
On July 8, the ordered sofa bed Domo Pro was delivered to us. The workers who were assembling the sofa left very quickly, and we did not have time to thoroughly inspect the sofa. After the workers left, we found a tear in the fabric at the end of the sofa. We immediately called the movers, they told us to contact the office. We contacted the office, left a complaint, the commission arrived in 10 days, they promised to replace the sofa within a month (I attach a photo of the document). A month later, they called and said that the replacement of the sofa was refused to us. We offered a 10% discount ON YOUR NEXT PURCHASE! Yes, what kind of next purchase can we talk about in this case?! I refused, they promised to contact me the next day. A week later, I called myself, and Victoria's employee promised to sort out my question. A few days later I called back and said that everything would be sorted out, a new sofa would be delivered to us within a month. But that never happened. For 2 months I called and tried to get a clear answer, but every time there were some excuses. As a result, it turned out that we were simply fed promises to solve the problem just enough to pass the deadline for contacting the consumer protection service. During this time, I've worn out all my nerves, we've had to go to the office several times and live with a torn sofa. Shame on you! We have not received any compensation, nor a new sofa, nor the elimination of the marriage!!! For the first time in my life, I am faced with the fact that new furniture turns out to be damaged through no fault of mine, but a serious company, instead of helping with solving the problem, is fooling its head and feeding breakfast. I am disappointed with such a service and an irresponsible approach to my work. I strongly recommend that anyone who orders from this company do not hesitate to put on glasses or inspect every inch of new furniture with a magnifying glass, since you will not be able to prove anything later. But the furniture collectors clearly saw this hole and kept silent! Be vigilant and do not think that a large company is a guarantee of decency and quality! I think it's better not to count on their promised 10-year warranty either.
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March 21
On December 28, 2024, we ordered a mattress, a lifting mechanism and a mattress pad. Paid in full. According to the contract, the delivery period is 25 days, but we received a call on 02/20/2025 (the girl introduced herself as Kristina) and offered to deliver a mattress and lifting mechanism, she said that there was no mattress pad yet, after thinking about it for a couple of days, we agreed. On 02/26/2025, a mattress and a mechanism were delivered. 03/15/2025 they called and said that our mattress pad was located on the other side of the city and we could pick it up, I did not receive a clear answer to the question about free shipping and asked to call back on Monday 18.03. On Monday, no one called. On Tuesday afternoon, I called myself and it flashed by... No one could say anything about the delivery, the logistics did not pick up the phone at all, and on the phone specified in the contract they told us to contact the seller at the outlet from which we bought (Kristina also disappeared after the delivery question and did not pick up the phone). Finally, the seller on Matusevich offered to arrange Yandex delivery (at the expense of the store), when I asked how I would check the quality of the product, she replied that it could only be returned if I did not print it. finally: I arranged that I would pick up the mattress pad myself at the nearest shopping center, where I would look at the goods in the presence of the seller. Of course, I won't order anything else at Ascon, and I don't advise others, unless you want to wait 2.5 months and find and pick up your product yourself.
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March 22
I will leave a negative review for the first time. When we came to the store, we said that we had looked at certain sofas ( in another store where there was an amazing consultation, but the sofas we needed were not on display). Arriving at your store at your address, the first question was asked , will you order from us , we replied that most likely in Brest , as we want to think about the answer was "my salary depends on sales, since you will not buy from us, I will serve other customers"
They didn 't remember the consultant's name ( short dark hair )
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1
October 7, 2024
Ascona has a large convenient store and friendly staff. We use the purchased pillows and mattresses with great pleasure. We really liked the bed with a lifting mechanism. I recommend
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March 15
We bought a sofa in Ascona's house.by hook or by crook, I was assured that it was orthopedic, after two years the sofa became unsuitable for sleeping, after sleeping on it it seems that you will remain disabled or not get up at all.After applying to Ascona, he was sent from all sides.I think that such breeding needs to be closed.
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May 3, 2024
I do not recommend it! We bought a sofa model domo pro. Everything was fine. The sofa is comfortable. After 3 months, the bottom cover came out . They called Ascona and the "masters" arrived 3 days later. They pushed the sofa away and with the words ai, this cover came out now we will fill it up, took a hammer and filled it with a hammer into the space between the metal rail and the board. One of them left immediately and the other was writing papers. I say maybe let's move the couch back. Only then did we move the sofa together. That is, they were not going to put him in his place even. 4 days pass and the cover comes out again. I call and send a repeat claim and demand either a refund or to replace the sofa with another one. The head of the advertising department calls back after 4 days and says I will send you guys they will re-cover it. This is a design feature of the sofa, it is not a marriage. He rubbed me about the pads in the car that they also squeak, but you don't change the car. He insisted on an independent examination. So they said we will pay. It costs 500 rubles. If the marriage is taken away, if there is a design feature, then I have to pay for it. A vicious circle. Moreover, when we bought a sofa, they didn't tell us anything about this design feature, so we wouldn't take this stuff. I do not recommend using the word at all.
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1
January 25
Polite and competent staff. A huge range of products. We are regular customers. Thank you very much for your work and time. It became very cozy and comfortable at home.
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December 17, 2024
Wonderful, just wonderful
The whole set is already from Ascona, from the pillow to the sofa :)
The service is also on top
We do not save money on health
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July 23, 2024
Today I was looking for a bed for myself and went to the girls in Ascona.The girls, Violeta and Anastasia, met me there.Believe me, they are in their place, they told me everything, showed me everything, and generally served the customer quickly.She left the store with a purchase and in a very good mood.Well done girls.
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November 14, 2023
I thank the Ascona company, this is not the first time I have purchased sleep goods, it is in the salon in the Home Hearth shopping center.
Always high-quality service, consultants will take into account all wishes and will pick up the goods for any desires and opportunities.
I will boldly recommend it to all my friends!
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1
March 6, 2024
I've heard about this store from friends for a long time. And when I had to change the bed, I decided to apply here.
Manager Stanislav told and showed everything in detail. We chose a bed, the quality is simply at the highest level.
Today they brought everything and packed it up.
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March 22, 2024
I chose a pillow, the seller helped me choose the right one, everything was fine, the guys were friendly)
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September 9, 2023
Elena is a wonderful seller! Responsive and attentive, positive, a worthy face of the Ascona company. I left only a positive impression about the organization.
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1
November 10, 2022
I want to express my great gratitude to the manager Tatiana (store on Matusevich). If all sellers and consultants worked like this, the products would go away like hot cakes! Professionalism, product knowledge and the ability to convey to the buyer are at the highest level. For the first time in my life I met such a competent consultant :)
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1
April 7, 2024
Super service. We arrived on 04/07/2024, at 15.40 we ordered a mattress from a very nice girl. It's obvious that she knows what she's talking about.
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December 1, 2021
Ascona's best friend recommended that she come to the store, she sleeps on the transform system and is completely delighted. I was looking for a pillow for myself, the salon manager was very attentive, asked a lot of clarifying questions, and even measured the shoulder of a specialist.with a ruler, I offered about 4 options to choose from, I chose a pillow of different stiffness, because I like to change positions during sleep. I want to express my gratitude for the competent work of the tc manager, she not only managed to choose the right option, but also very quickly arrange the product itself. Thanks, I think I'll come back for the mattress later.
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November 29, 2021
An excellent store, a large assortment for every taste and purse... Very competent specialists... They will always prompt and recommend the ideal option for each family member... I definitely advise everyone to visit.
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November 21, 2021
In August, I was choosing furniture for the nursery, I was advised a very good Kamila bed, they made it in just 2 weeks and picked up a mattress with a pillow for the child, my son is very happy, although at first it was difficult to get used to the Twin pillow, but now he does not recognize ordinary pillows) Many thanks to the girls who work there!!!!)))
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1
November 30, 2021
I really liked the service in the salon. A consultant manager with a badge "Julia" helped with the choice of a pillow. I was very pleased with the purchase. Thank you for the competent and qualified service.
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1
December 12, 2021
A good Ascona store, a large assortment of goods has something to choose from, I bought myself a Silvana bed, a Serta Sanders mattress, and bought a Storm 1.0 pillow. I was very pleased with this purchase, I recommend this store to everyone.
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December 1, 2021
In November 2021, he purchased a bed in the Ascona salon at 35 Matusevich Street. I chose this particular bed for its very sturdy frame and generally reliable construction. In other salons, the beds are much simpler. I would like to thank Elena's consultant separately: she helped with the choice of a bed and the color of the fabric for it, explained all the advantages of this model in an accessible and polite way.
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3
December 2, 2021
I recently bought a mattress and a pillow. I am very glad that I chose this brand and this salon. Thanks to the consultant Ivanova Elena, I was able to choose what is right for me. I am very glad to buy it. Thank you for the professional advice. I will definitely come back again.
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1
December 15, 2024
A good product.
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November 21, 2021
A large bright store, there is plenty to choose from. Friendly and competent consultants. In general, I like Ascona's products, I previously bought a mattress, now I decided to buy a pillow, everything is convenient.
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3
November 23, 2021
I have a set of pillows and an Ascona blanket. There used to be feather pillows, compared to the current anatomical one, it's just heaven and earth! Sleeping is much more comfortable, although at first it was a little unusual. I would like to express my gratitude to Nina's manager.I liked the service, professionalism, attentiveness, and knowledge of Ascona products. Thank her very much.
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3
November 6, 2023
The service is excellent, it's not the first time I buy pillows and blankets here. Yesterday we bought gorgeous pastel underwear, although we generally passed by
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March 22, 2024
Polite staff, competent approach to customers
I recommend
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1
December 1, 2021
We bought a bed in Ascona and immediately picked up a mattress for it. The mattress is excellent, we chose from expensive models, but we do not regret the money spent, it's worth it! In addition, part of it was paid by installment card. Which was recommended by the salon staff.
Special thanks to the Manager Nina, she picked everything up very professionally.
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1
March 23, 2024
Excellent product quality. It's worth a visit if you're nearby
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November 29, 2021
About a month ago I chose a bed with a mattress, I liked everything very much. The manager is very friendly, always in touch. Everything was done quickly, I recommend it)
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1
November 28, 2021
Excellent service. I would like to express my special gratitude to the manager of Julia's salon. My sleep got better on the new mattress 👍
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November 30, 2021
I bought a pillow a month ago. I am very happy with the purchase. The management guys were very helpful with the selection. Thank you.
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November 21, 2021
A very pleasant store. The attitude of the staff is especially pleasant, they will prompt and advise 👍
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3
November 29, 2021
Professionalism!
The best staff, excellent furniture, 10/10 service quality!
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November 18, 2021
Great salon!
Professionals work, especially Elena ryzhenkaya liked it!
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August 8, 2021
The prices are too high on the bed. The pillows are comfortable and cool, although not cheap)
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2
May 7, 2021
Excellent choice,attentive staff
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April 17, 2021
Competent sellers and a high-quality product
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1
December 10, 2019
A good assortment.Competent consultants.
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4
July 3, 2020
Good mattresses
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2
August 2, 2019
Beautiful beds!
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4
April 25, 2019
The best beds and mattresses
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2
March 5, 2020
There is a choice
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