We ordered the delivery of cargo from St. Petersburg to Almaty. The crate of all boxes was indicated in the written order. Next, a stretch film was added over the phone. As a result, neither crates nor stretch films were made. Order 197096 dated 03/02/2013 The cargo was delivered, but all the boxes were damaged. It was lucky that some of the equipment was delivered in good condition, but it was just lucky. The printer was broken, because there was no ORDERED crate and it was not marked with a red ribbon like the rest of the equipment. I note that the printer was packed in a "native" box according to all the rules. He was also listed in the inventory. I had to give the printer for repair at my own expense. The claim and the request to pay for printer repairs by checks were refused for invented reasons, such as we had to inform that the printer had paints that could not be poured out and the printer was not tightly packed inside. However, before that, the response to the claim indicates that the packaging is not checked inside. I would like to note once again that the printer was packed according to all the necessary rules, including the internal seal. For some reason, there is not a word about the fact that the company did NOT FULFILL the ordered service (crate) in the refusal of the claim… The company conducts business irresponsibly, does not perform the ordered services, and then they do not recognize and do not bear responsibility for their mistakes. UPD After the review was published, the company's management contacted us, the claim was accepted, compensation for the broken printer was paid in full. Thank you for the appropriate approach.

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Svetlana

Level 6 Local Expert

The guys are great. We have been using their services for a long time. They keep deadlines, they are loyal.

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Aleko

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