5 Element
125 reviews
November 23, 2024
The location is convenient, there is a large parking lot and public transport stops nearby. The range of equipment and accessories is wide, new items appear quickly. Discounts and promotions are constantly available, store cardholders are awarded bonus points that can be spent on purchases.
There are almost no queues, because there are many consultants working, but their work is not quite logically organized.
I chose the product, paid for it, returned, and my consultant is already busy. I have to wait for him, at a time when other consultants are not busy with clients and are walking around the hall. Also, after the purchase, I did not hear anything like "Thank you for the purchase, have a good / pleasant use / come to us again / we will be glad to see you again, etc." 😢
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2
October 14, 2024
An ordinary store, if we talk about a specific outlet.
If we talk about the network in general, then the impressions are more positive. The selection of products is quite large, the quality is acceptable. The staff varies from polite and well-mannered professional consultants to arrogant narcissistic boors. It is better not to add products to favorites via the Internet, since the mailing list will torment you, and it is not possible to unsubscribe from it, as in my case, even after contacting the support service. Sometimes they behave like ordinary resales: the goods are available in the store, you arrange delivery, and the next day they call you and say that the goods are not from the supplier))). Overall, I like element 5, but with caveats
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October 16, 2024
I will explain why there is one star, there are no complaints about the choice of goods, there are no complaints about the assortment, there is specifically a trick on the part of sales consultants and the policy of the network itself
The phone broke down, still under warranty from the manufacturer, I applied through their application, left a request, the time went by, I got to the store as soon as I could (work)
They tell me that if they had arrived earlier, they would have exchanged the phone for a new one and that's it, I'm OK, but what about the appeal, everything is in the application, in response no, this is not an appeal, this is a recommendation, what am I???
That is, it is clearly written in the appeal that the application for such and such a reason is just a consultation ?
I was angry to the point of impossibility, I tolerate-what to do, what to do?They are taught guile clearly, you can not argue
As a result, I was persuaded to hand over the phone to the protection program +
I'm OK, I remember that the seller said that if it suddenly turns out that the phone or the thing that will be repaired is not subject to repair in the end, you will get back up to 70% of the cost, I ask that, they answer correctly BUT.....on the card in the form of bonuses, I'm shocked at all, I mean on the card?Why don't your "lures" in the hall talk specifically about this moment, it changes, I was generally upset and then I found out that the repair of my TLF can take up to 60 days and generally decided not to purchase goods in this network anymore, the 21st century is a favorite in this regard, how many moments have always arisen I sent a request for a refund, always direct consultation, calmly listen, explain what to do next, review the application-an agreement on the time and date of return of the goods, no cards and bonuses on the card, and element 5 for me personally is a huge network with a crafty policy
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1
November 17, 2024
There are no complaints about the goods, but there are questions for the consultants.After reading the reviews on the website about an inexpensive vacuum cleaner (many positive ones), I came to order the product.The consultant checked its availability on the database (only in stock) and began to convince me that it was very bad in terms of characteristics, cat hair, hair and filler would not be cleaned, etc.Then I asked to show some of the good budget options (I explained that I didn't want to spend a lot on a vacuum cleaner).She immediately led me to an option 7 times more expensive and began to convince me of an installment plan, which I refused.She tried several times to persistently convince me to think about buying one of the most expensive options.The desire to buy is gone.In the evening, I ordered the initial version of the vacuum cleaner to another store.It turned out that the girl tried to "promote" me to a super expensive option by lying about the characteristics of the one she came for.It is very unpleasant that they are trying to "fool" the client.
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1
1
January 2
Very good store,excellent service, courteous staff, everything is high quality and fast.Thank you for the positive emotions and wish you continued prosperity.
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January 21
I was extremely dissatisfied with the customer service!! I talked to Evgeny, a consultant, Elizabeth, an IT specialist, and a girl (unfortunately, I don't know her name) who arranged the installment plan. Evgeny turned out to be the only friendly and customer-oriented person. Thank you so much for your help!!!
It felt like I was coming to the girls' house, distracting them from watching the Instagram and generally forcing them to work for free.
Elizabeth's IT specialist attitude was extremely outraged! A customer is standing in front of her, she is on the phone. I asked, "Who are we waiting for?" and put my business on hold with a look of displeasure. I will not describe further, I will write too much. It feels like both of them have a crown on their heads! The sediment remained unpleasant.
P.S.:as a result, the IT specialist didn't really transfer anything to the phone, I redid everything at home on my own, and they took the money for the work!!!
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September 5, 2024
I want to thank the consultant Evgeny for his work, he helped me navigate by phone. I wanted to buy something inexpensive and something playful for my son, so that my son's wishes would be drawn. I bought infinix, it's just the best choice that my wife and I chose based on all the models
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2
October 7, 2024
The staff works promptly. They came up to me and offered to help me. Everything you need when buying household appliances was immediately prompted.
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August 8, 2024
Although there was no charging for the Asus laptop, the staff was very helpful in the search. Pleasant bright room and reasonable prices 👍
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January 8, 2024
The review is for the network, not specifically for this store. I ordered a mattress through the online store of the 5th element. They brought him on December 24, and I carried him back on December 29, because for the first time he was blowing out the air, I constantly had to pump up. The warranty is 14 days. We signed up for the service, and the response came on January 6. I came to the store, where I was provided with a rather dark photo, on which the place of air passage is circled in a circle and the conclusion that this is not suitable for a warranty case. Then I was told that a letter would be written to the customer loyalty service, since I did not agree with the conclusion. The service replied that it was impossible to determine at what point in time there was a violation of the integrity of the surface, so take the mattress and go (exaggerating). It turns out that it is impossible to determine, but the responsibility is only on the client, the seller is on the sidelines. The sailor was not used, the money was wasted, the impressions of loyalty leave much to be desired.
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August 25, 2024
They constantly tried to sell useless extras for the purchase. One of the advantages is the availability of consultants on the ground, there is always someone to ask.
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December 17, 2024
It's worth keeping an eye out for these gentlemen. Especially in terms of fulfilling their warranty obligations. Pass by
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August 15, 2024
I like the service. A large selection of products. Fast delivery.
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June 17, 2024
Thanks to the store staff, in particular Alexey for his attentiveness, professionalism, and just for participating, Give him a bonus to the maximum, I ask you as a cashier, and maybe I will succeed
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July 9, 2024
Excellent consultants who know their business! It's always a pleasure to visit this store!
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January 30, 2022
The store is good, but of course the price there will always be more expensive than anywhere else. However, the actions that are held quite often save you. Well, personally, I like to take it there, including because of the warranty service. It is easy to solve such issues with them. However, there was a case when koss headphones broke and my claims were not satisfied. allegedly, some kind of expertise established that there was improper operation. I think there was an extremely unfortunate design feature of the headphones. Naturally, because of the 30 rubles, I did not butt heads with them. I also ordered expensive things there - an oled TV and a laptop, they still work. I hope it will continue to be so. But because of the small headphones, the sediment, as they say, remained.
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January 9, 2023
A store with a large assortment of different appliances and household goods, excellent staff, always ready to help, there are 2 exchange offices in the building, a toilet, a large parking lot.
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August 15, 2023
The store is good. Sellers can always advise on a particular product. But it's too bad that batteries are not sold at retail piece by piece, and two pieces are rarely available
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1
December 14, 2024
In the late afternoon, the Central Bank is not happy, it used to be better
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March 27, 2023
Feedback on all 5 elements.
The essence of all stores is to sell the product that they (sellers) need, not the buyer. I came for a specific product, and they are trying to cram in a product that is more expensive, but even more expensive in value. And they are already telling us how beautiful he is.
And it would be good if it was just once. Nooo. This happens on a regular basis. Whenever I come to the 5th element, sellers try to convince the buyer and sell another product. Therefore, it makes no sense to ask them for advice!
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1
1
June 21, 2023
A normal electronics and home appliance store. A decent assortment, intelligent and unobtrusive staff.
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August 7, 2021
There is quite a large selection. But in comparison with other stores, some products have higher prices. We used a gift certificate. The consultants are responsive, they will help and tell you. But when we turned to the girl at the checkout to find out if the certificate was valid, the girl, without looking up at us, replied that she did not know and could not look. To which we replied that we would try to find out from another seller. But literally a second later, "all right, let's go." She looked at it and said. It turns out it was possible. Overall, there was a twofold impression.
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June 25, 2023
I have visited the phone department only once so far. I got a smart consultant. Unfortunately, exactly the model I was looking for was not available at that time. And just walking through the store has everything you need. I won't say anything about prices.
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October 17, 2023
A large selection of equipment, you can choose according to your taste. I look in there quite often
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August 6, 2022
We wanted to buy a phone in a store on Korzhenevsky Street. 5 times!! we tried to explain to the administrator of the Stoma that we do not need additional protection, glasses, etc. He behaved obscenely and claimed that the phone without protection, the super of some kind of glass would become unusable very soon. He tried to take our old phone from us 3 times to prove that the colors were already burned out in the matrix, and so on. It was only after we asked him to put some distance between us that he grinned and walked away. Spoiled mood, bought a phone somewhere else. And this is the store administrator. At least conduct an interview before you are hired or promoted.
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5
December 15, 2022
A large selection of goods. We ordered a large TV with delivery in installments. They were served quickly and politely. We liked it with my daughter. We recommend it to everyone.
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October 20, 2024
There are often a lot of people in the store
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August 26, 2022
You can say it's good. Not everything is completely agreed upon. But, sellers and consultants are polite. I just want to give acceleration. The crown saves nearby, in which you have to wait for the time of registration and waiting. Specifically, when buying a phone and downloading programs.
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August 18, 2022
Under the guise of a new video recorder, they tried to sell 100% used goods.
There is a juicy, thick scratch on the screen protector at full height.
The visible scuffs on the sides of the DVR are obvious and good.
Obvious and well-visible scratches of the case in the area of the power connectors and
the SD card. Dust and dirt in the slots and joints of the plastic housing.
Complete disappointment and a waste of time.
Order through the online shopping cart.
Order Code: 5E3EE13
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August 1, 2022
A large selection of equipment in each category. Responsive and competent staff. Interesting promotions! There are enough cash registers for everyone! I recommend this store for shopping!
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1
May 21, 2024
An ordinary online store without any negative emotions
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February 25, 2024
high level of technical training of the service personnel.
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December 20, 2021
An ordinary hardware store, however, I am writing a review to note one store employee who came across me with my girlfriend when we came to return an absolutely working smart watch. The jamb was not in them, but in the application, thanks to which some of the functions of the Amazfit watch on the iPhone did not work. And this guy, whose name I don't remember, despite the fact that we arrived 15 minutes before the end of the shift, despite the fact that he wanted to go out for a smoke break at that moment, despite the decree according to which we can go on foot erotic, entered the situation and issued us a refund. By doing this, he saved us money, nerves and showed himself to be a much more worthy person than the Chinese application developers. I think there are many stories about bad employees, but this one will be about good ones, there are also such. Thank you very much.
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1
October 3, 2022
I bought something here last time. Although this is not the first purchase in this store. I wanted to return the product two days later because it does not meet my concept of a high-quality product (specifically, an induction cooker that hums like an airplane turbine), but they refused for a formal reason.
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February 5, 2022
The installment/loan department is working very slowly (it feels like the girls are working for the first day), despite the fact that they had no clients. We processed the documents for 1.5 hours if not more, making a lot of mistakes in the contract (it's good that I noticed), we redid the documents more than once and the husband did not enter the amount of income correctly by swapping the numbers. Of course, he was refused a loan, he had to apply for me. Also, not all questions were answered, you will have to go to the bank and clarify the information.
I don't want to go back to the Korzhenevsky branch anymore.
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3
1
January 22, 2022
Don't get fooled by the bonus divorce. There was an unpleasant situation with this store.Two weeks ago I bought an oven and it was not cheap, bonuses were not accrued in a small amount. Everyone who talked in the store did not say that bonuses burn out after 3 days. Now I had to buy a hood and wanted to take advantage of the bonuses, but as it turned out, they are no longer there. There was a complete divorce. Buy equipment online will be cheaper and do not see each other for divorce about bonuses, discounts, etc. I hope my review will be useful to someone.
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1
September 5, 2023
The store is good, but there is little personal support. When you need a consultant, you can't find a free one.
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June 4, 2021
Probably my review will be general for the entire network, and not specifically for the store, since I bought goods from only two stores from the entire network. A huge disadvantage is the delivery of goods that came to order through the online store. It's been going on at the checkout for quite a long time, why I don't know, it was when I received the queues. As a result, you stand in line twice. The first time is for issuance, and the second time is for payment. Moreover, the service is quite long both in the case of purchase for cash, and by installments, credit or purchase through an online store. I would like to mention the purchase by bank transfer separately. If it were not for the proximity of the store to the place of residence and the urgency of the purchase, then I would not buy anything through the organization.
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3
June 22, 2023
A good store, but sometimes very annoying managers come across in this network, they try to sell goods more expensive, even deceived 1 time, said that 1 product was from the showcase, and when they came to pick it up, they said choose a color, there are still a lot of goods in stock
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October 31, 2022
There aren't enough consultants, and no one is really interested in offering you anything. To find the right consultant, you need to crawl around. The choice of products is decent
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2
March 25, 2021
I bought household appliances. All consultants are responsive and explain clearly. The work is done on time. I did it with home delivery, everything is clear and everything is delivered on time. Unpacking and viewing the product are done together.
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3
September 3, 2021
Quite a standard 5 element, but I don't know, maybe I was so lucky, but it stands out favorably by consultants who, when I bought, spoke clearly, in essence and did not offer more expensive, but on the contrary offered a good product for a lower price. And in other stores they didn't even listen when they were told that the amount is limited and the most expensive ones are not considered)
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December 8, 2022
I take sometimes that the thread is good and not for a lot of money .headphones.accum, the dishes are good, any whim
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June 16, 2021
the store as a whole is not bad, but the quality of service is not very good, I had to wait 4 hours for the phone to be issued. An extensive selection of various equipment and electronics, sometimes something is missing, but the problem can be solved
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1
August 9, 2023
The headphones work well. The price-quality ratio is the best
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2
1
January 19, 2023
A good store sellers will always suggest a good option.
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3
March 8, 2022
The delivery is terrible!!!!The order was supposed to be delivered on 07.03 22-at 21.40 an SMS arrived that it would not be delivered-it was postponed to 08.03!!!!There is still no call, and today is a holiday!!!And I have plans for this day!!!It is impossible to reach them!!!!The first and last time I buy something in this store!!!
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1
July 30, 2021
Sales consultants know little about the goods they sell. The range of electronics is small, the shelves are empty - like everything is online. Promotional goods are sold reluctantly, looking for a million reasons to sell things more expensive. Example: the Samsung microwave is bad, its door is falling off; the multicooker redirector is bad because it is cheap.
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3
2
December 30, 2023
Well done, a good team.
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1
November 15, 2021
A standard store. It's bad that Belgazprombank was removed, they gave good conditions for installments when buying goods here.
Now we buy only the smallest thing, it is not profitable without installments
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