The fifth item is in the crown store. The room is large. There is a choice...There is everything....they also sell in installments...clear... it's nice.... I also bought a refrigerator in this store.TV.the old technique...
Good afternoon, today I bought a car charger for my phone, put it in the cigarette lighter, but it doesn't work, brought it back to them to be exchanged, and they took the cable inserted into their phone, and it works for them, but I don't, then we went and connected the same thing at their stand, my phone doesn't see, I take The other cable is working right in the store. The reason is not clear why the goods were not exchanged
A great store! Bonuses, promotions are beyond praise! The range of electronics is the most relevant. I think they are the N1 in Belarus in this segment))
The impression is twofold
1. The manager picked up the wrong bracket for the TV, without specifying the dimensions
But then they replaced it with a normal one
2. When choosing a stove, we helped with the certificate. Respect for this
You really have a problem with sellers.
Maybe it makes sense to conduct trainings for them or keep 1 mega salesman in a shift for a couple of departments.
How many times has it happened that when you come to your stores, you ask for advice (((( not just to read from the price tag, but a consultation with a department consultant, and silence in response.
So fine with the consultation, your consultants are running after each other, and the result is zero.
Not long ago, in general, the story ended with me walking to your computer with the goods and your consultant disappeared.
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Show business's response
Alex Solo
Level 6 Local Expert
July 6, 2022
A cool store, I took the TV, the guys helped me pick it up competently, even saved money.
A spacious store with a large selection of goods. There was a great promotion at the opening, thanks to which, by buying a washing machine, I saved on a microwave oven and there are still bonuses that can be used for half a year.
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Наталья Тарлюк
Level 17 Local Expert
August 23, 2021
The store pleases with a wide assortment and pleasant discounts
There is also an opportunity to take absolutely any product in installments
I came and waited for someone to come up to get a consultation. I look at them huddled together, standing and talking, seeing that I have been standing and waiting in front of them for 15 minutes. There are more employees than visitors, but it's no use. Do some kind of training for employees, because this is not the case
I wanted to buy an action camera, as a result, not only could they not show me the aqua box, the IT specialists of the 5th element, together with the manager, do not know how to remove it, could not show me the camera and turn it on, they wanted to sell the last product from the showcase that has already been scratched and opened... The sediment remains and the store cannot order a new product.... Do I have to call them at their office and order them at the store?? What kind of nonsense am I, a purchasing manager? And why don't you want to sell the goods from the showcase to me for half the price? I didn't write a complaint, I waited a long time for a book of complaints...
"This will help us improve the quality of service."
HAHAHAHA
No, it won't help.
The most incompetent and rude consultants and administrators. There are other normal shops where they will consult normally, where they understand the meaning of the words LEVEL and SERVICE.
When I bought headphones, I waited for the consultant for 20 minutes, and all because he was alone on both phones and headphones. While others stood idle and refused to help me because of ignorance. Please train your employees. Or at least for two to be specialists in the same department. If it wasn't for the day off and a good mood, I wouldn't have waited.
I picked up my online order here, turned to at least five sellers, sent them to each other, and they themselves sit and do nothing, after half an hour of waiting, my nerves gave out, only after I made a scandal and said that I was refusing my order, they began to move... Unpleasant...
The service is on the level. They were not ignored
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Show business's response
Д
Дмитрий
Level 12 Local Expert
January 21, 2021
Prices are slightly higher than those of competitors. Constantly roaming consultants when it's not necessary, and when it's necessary, I'm not from this department...The ticket office is at the end of the hall, very inconvenient! They try to recommend a product that does not inspire user confidence based on reviews. The techno crown was head and shoulders better!
a good store for people who wanted to buy something new for their apartment .The store has a good assortment of goods, there is everything from the equipment to your taste.
A good big store, the staff is not intrusive, but competent. The Honor representative helped to choose the Xiomi phone, to give good advice, without imposing his brand.
The choice is good, but the prices are overpriced. The consultants are illiterate, do not know the technique, they are only trying to get an extended warranty and something else in addition