Stark Travel
Directions
Vukov spomenik
2.11 km
Obilićev Venac
70 m
Information verified by owner
14 reviews
February 5
The most ideal service for a visa application! Modern and comfortable buses, water, cookies, wi-fi, toilet and everything you might need. Super thoughtful and excellent managers. Thanks to Stark Travel, visa-free travel goes almost unnoticed: you get on the bus and go about your business. All the times there was no need to get off the bus at the border, and the company takes full care of the process.
See original · Русский
November 10, 2024
Unrealistically professional guys. I have never seen such a high level of service and compliance with the declared services anywhere. Everything is very clear, fast, with minimal loss of time. Comfortable bus, professional driver and escort. No unnecessary body movements, no hassle. This is the best thing that Serbia has in terms of organizing a visa. Thank you so much.
See original · Русский
March 31
I had to go to Visaran urgently. In the Telegram channel, I saw an ad from Stark: "special offer, price from 1,500 dinars." There were no other prices or conditions. I wrote to the dispatcher, I was booked on a flight, the price was not mentioned. The bus announced 2,500 dinars. It turned out that certain conditions had to be met for the 1,500 promotion, but this was not specified in the announcement.
I returned, wrote a negative review to the admin of the channel, where I saw an ad about visaran. The admin said he would give it to the company. Shortly after that, the dispatcher wrote to me, who began with the words: "Did you complain?".
Her next words looked something like this:
"I should have asked, the promotion is temporary, 1,500 — through the office. The next time you go, the promotion will still be running, you can pay through the office."
After that, they added to the announcement that the details of the action could be found in the personal account, but nothing more (it did not become much more transparent).
I unsubscribed from the channel about the opacity of the information in the announcement, there was no reaction from the representatives of the company to this.
After a while, I saw a negative about Stark on another channel, and I supported it by describing my case.
A representative of the company responded to my message, apparently with a higher rank than the dispatcher.
The gist of her answer was as follows: "The 1500 promotion is for prepayment at the office, it was in the announcement. You signed up 'for now' on Sunday, the dispatcher is not required to explain without question. After the complaint, we corrected the text. More than 100 people attended the event, so we didn't hide anything."
To my fair question why the real price was not indicated in the ad, I was answered with barely concealed annoyance that it was an announcement about the promotion (although there were no ads with other information from them at that time), and that information about all prices and promotions is in their channel, which Obviously, I had to come in anyway. She ignored further questions altogether, i.e. the whole point of the answer was to whitewash herself in front of the channel's subscribers (which was confirmed at the end of the message, the quote "we are grateful for the opportunity to give feedback on the situation").
What we end up with is opaque marketing, shifting responsibility to the customer, arrogance and self-justification. Bragging about 100 people instead of apologizing and solving the problem.
In general, customer orientation is at zero. If something goes wrong, the responsibility will most likely just be shifted to you.
It is difficult to trust the company. I don't recommend it.
See original · Русский
