Yandex

5.0

1090 ratings

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Level 2 Local Expert

I recently started using Yandex Maps, and I must say it has transformed the way I navigate my city. From the moment I opened the app, I was impressed by its user-friendly interface and intuitive design. One of the standout features is the detailed mapping service. The maps are incredibly accurate, providing clear directions and real-time traffic updates that help me avoid delays. Whether I'm looking for the quickest route to a new restaurant or navigating through unfamiliar neighborhoods, Yandex Maps never disappoints. I also appreciate the extensive database of places and businesses. The ability to search for various services, read reviews, and even see photos before visiting has made my outings much more enjoyable. I found some hidden gems in my area that I would have never discovered without the recommendations provided on the platform. Another feature that I love is the offline map option. This has been particularly useful when I'm traveling in areas with poor internet connectivity. The ability to download maps in advance means I can always find my way, no matter where I am. Customer support is also commendable. On a couple of occasions, I had questions regarding features, and the response time was impressively quick and helpful. It's clear that Yandex values its users and strives to provide the best experience possible. Overall, I highly recommend Yandex Maps to anyone looking for a reliable and feature-rich navigation tool. It has greatly improved my ability to explore and navigate my surroundings, making it an essential app on my phone. Thank you, Yandex, for such a fantastic service!

Ольга Зиневич

Level 2 Local Expert

Couldn't link the card. I contacted support. After the script responses, the summary: the card cannot be linked. This is despite the fact that other services, including other taxi services, successfully link this card. There are big doubts about the qualifications of specialists. Well, or at the level of indifference

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Денис Ю.

Level 3 Local Expert

There is no support. I took a scooter in March, which did not go, the money was written off for the start and for the time. Support allegedly figured out that they had a glitch on their side. They gave me a promo code for 10 free minutes, but I still couldn't use it, because this promo code was given to another account, even if I have one (although I'm not sure) but I use the main one, both taxi and kicksharing. Every time they write that they are looking into it, but the situation has not changed.

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Liza v.

Level 3 Local Expert

Disgusting support service.I ordered food from a restaurant.After the courier left, I discovered that one item was missing from the order, although this item was punctured in the receipt. I wrote to the support service 3 times!I was just ignored. So keep in mind that if force majeure occurs and you need the help of a specialist, you will be left alone with your problem, no one will solve it. I will avoid this service.

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Алина Смирнова

Level 3 Local Expert

Yandex Maps is an excellent service for navigation and route search. The app is easy to use, loads quickly, and provides accurate information about traffic, transportation, and travel time. I am particularly pleased to be able to build routes based on public transport and hiking. Maps are updated regularly, which allows you to find new places and organizations. Sometimes there are small errors in determining the location, but in general the service is reliable and useful.

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Анастасия Загородник

Level 2 Local Expert

It would be possible, I would put 0 stars. I ordered the delivery of groceries from the store, and my correct address was saved in the app. When registering the gps, I put the wrong address on the neighboring house. I wrote to the courier about this and apologized for the fact that Yandex provided the wrong address. The courier only replied that this was a completely different address (it was a neighboring house where it was a 1-minute walk). As a result, they called me from support, I explained the situation, they told me that they would give it to the courier. But after resetting the call, the order was immediately canceled, and the courier took the package of products for himself) I did not see a refund, they answered my problem in the support service and in the mail: incorrect address. After that, I was completely ignored. All my applications were immediately closed with the message "rate our support team." If you can order something from Yandex, then only for cash, because online, in any situation, the money will not be returned to you)

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Милана Б

Level 2 Local Expert

The modern office of Yandex is conveniently located on Dzerzhinsky Avenue. Beautiful building, pleasant atmosphere inside. Everything is organized at a good level, the staff is polite and open to communication. Makes a very good impression.

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Богдан Нижник

Level 6 Local Expert

My friends ordered the delivery. The courier delivered the delivery, but unfortunately not all of it. Some of the expensive products were missing. It was not possible to reach the courier by extension. The chat has been dead since then. It's a pity for Yandex, the only score is 1 because there is no 0. I don't recommend it, it's better to take the subway or bus yourself and pass it from hand to hand if something is important.

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Вероника М.

Level 2 Local Expert

Disgusting service and support work. After an hour of communication with support, I receive only template answers, no one is interested in solving the issue.

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Компания К.

Level 5 Local Expert

The support service is below the baseboard. There are many convenient services, which is a plus. But if there is any jamb, everything is in the cold. I can't break through, I don't care in all directions. There are a lot of bots, links to help and other useful information, read too much and find that you are a fool. Tinplate(

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Kiro4ka K.

Level 2 Local Expert

Hello, I had a problem with Yandex plus, the live chat didn't help, I asked the staff for help, they just listened and said they could only help me by sending me a link to a live chat that couldn't figure out my question, I asked for help more than once and every time It told me the same thing once . How can I contact you if you can't figure out the problem? I 'm not happy with the staff .

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Анна

Level 23 Local Expert

Recently, there have been problems with the arrival time of transport in Minsk - you plan a route based on the suggested application, but in fact, based on the results on the scoreboard at the stop, you don't have time, and you have to take a taxi (hopefully not a conflict of interest). 2. Fixed, hooray! You can mark an error in the route on the map and send it to the support service in the app. (In the application, to send information about route errors, you must attach a photo, and for photos, the "Limited access to photos" setting does not work, errors remain unsent)

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Вика

Level 5 Local Expert

The disgusting Yandex Food service in Minsk. The delivery service is not responding in the chat, it is not possible to get through. The order for 150 + Bel rubles was stupidly not delivered. The courier just stopped responding. They didn't forget to debit the money. Upd: The money was returned

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Aleksandr Eremin

Level 9 Local Expert

Smart and pleasant people, a thoughtful and modern office, there is a cafe on the 1st floor and its own Parking, there is a shopping center nearby if you need to buy something for a snack.

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Влад Р.

Level 3 Local Expert

What a mess is going on in the support service. Specifically, I'm talking about a Yandex Plus subscription. There was a problem that I added a loved one to my subscription and it was clearly stated that it was completely free for him, there would be no charges. As a result, after a month, the money is debited from him exactly as much as I pay, although the subscription is the same and the card was not linked by a loved one. And the most interesting thing begins when he asks for support. In simple words, it doesn't exist at all, instead a bot sits and forwards you from chat to chat where the same prepared question-answer is, no living people who will help you, only a bot that will never help you in any way (it's just ideal for a company to make a machine that will take on all the hard work, and I don't care about ordinary users). I even found a phone number, dialed it, and oh my God, the same robot with the same voice responses couldn't reach a living person. I spent a lot of time on this, I thought maybe I should send them an email, but then I laughed and decided to just give up and unsubscribe altogether. Just a phenomenal service!

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Денис Д

Level 2 Local Expert

Disgusting support service work. There was an order in Yandex.Food. Instead of the stated hour, the food was cooked for more than an hour and a half. And then they also wrote that the delivery would take another 1.5 hours. When I asked how this was even possible, they offered to cancel the order. I agreed to cancel the order. But they don't want to return the money in any way. There is no support phone in the Republic of Belarus. There is also no book of complaints and suggestions, which in theory is a violation of legislation in the service sector.

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Яна Баблевская

Level 2 Local Expert

excellent company, we often use both taxi and food delivery. never fails, always on time, clearly and without incident. Very friendly drivers and couriers.

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Саня

Level 8 Local Expert

I ordered food through Yandex delivery. From the poppy. The address is Nemanskaya 9. And Yandex decided to send a courier from the Pushkinskaya poppy, but not from the prytskogt Green. The delivery cost was the same as the order. The courier was late by 1h.20 min. The food is cold. To which Yandex gave the chicken 2p for the next order. The support service was unable to resolve the issue.

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Дмитрий Орлов

Level 14 Local Expert

One question is, where does the 5.0 rating come from when there are so many negative reviews ??? Very big changes have taken place in this service, they are positive for ordinary users, I am changing the rating to 3+, there is a lot to grow , good luck guys, nice for your reaction!!!

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Andrei M.

Level 3 Local Expert

Excellent service! Quickly, efficiently, the staff is polite and knowledgeable. I especially liked the service, I recommend it to everyone! ⭐⭐⭐⭐⭐" or "We ordered the product here and were very satisfied. Everything is on time, neatly. Thank you for your professionalism. Definitely coming back again!

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Катя Каро

Level 2 Local Expert

I want to share my experience of interacting with this IT company. From the very beginning, the cooperation left a positive impression: the team showed high professionalism, attention to detail and result orientation.

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Евгений Концевой

Level 6 Local Expert

Write a review on scooters. They debit deposits of 10p from the card and then return them, but I have not seen a refund on the card for 2 times. They do not respond to a complaint to provide a legal address in order to write a comment in the book of complaints and suggestions, although they are obliged upon request. The service is crude and not of high quality. They gave me a promo code because of their own mess, and it's on the territory of the Republic of Belarus, it doesn't work, thanks to everyone curtain

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Анастасия Никитична

Level 2 Local Expert

The staff's level of work is excellent, and the most competent and well-coordinated work of specialists is ensured.The best service,I recommend it to everyone to use,my favorites

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Bestiger Besti

Level 9 Local Expert

Not a Service, but a complete bottom, they can't even provide the necessary phones and reports to drivers on demand.

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Ema Kubat

Level 2 Local Expert

I use Yandex Maps every day. It conveniently builds routes, shows traffic jams, and even where to park. It's a very good application, I always use it only. Thanks!

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Денис Пилипец

Level 2 Local Expert

Yandex Maps is a good thing, especially when you're in a strange city and don't know how to get to a museum or cultural center, for example. It helped me when I came to Rostov and was looking for a place to spend my free time.

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просто даня

Level 2 Local Expert

It's a good application, it helps and helps out a lot, I advise everyone, it catches even in the parking lot and bypasses jammers in the center of Moscow, and you can list the advantages for a long time.

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Вероника Г.

Level 3 Local Expert

If you want to spoil your evening, contact Yandex.Food. Disgusting app and quality of service. When ordering, one delivery time is specified, then it changes to +60-90 minutes without demand and warning. There is no way to cancel the order. The money is debited immediately. Tech support responds in general phrases and does nothing to fix the situation. The food should be delivered twice in 3.5 hours, initially it was indicated 35-40 minutes. It's a disappointment. I do not recommend it!

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Александра Волкова

Level 2 Local Expert

the company is very good! thank you for such a good platform as Yandex, I use it for a long time, it finds everything I need, thanks to it I learned a lot, it's how to collect what exactly, and I started knitting as I wanted)

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Шахноза Тагаева

Level 2 Local Expert

I really liked the service from the Yandex card. I found the address without any problems. Thanks a lot to the Yandex developers. I'll be using it for a long time.

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Роза Кононенко

Level 4 Local Expert

Yandex maps does not always correctly show the movement of public transport. There is no bus on the maps, but in fact it is coming.

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Дмитрий С

Level 7 Local Expert

It is completely unclear how reviews are posted, why they are deleted, why someone is posted and someone is not.

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Валерия

Level 3 Local Expert

Why are you misleading your users? I wrote a good review about the company where I ordered the kitchen. I wrote to the manager that I left a review, after a while the manager writes that there is no review, that I wrote the wrong one, I send a screenshot, so I say look! And they don't have this review, so why are you making me look like a "fool" in front of people If you delete the review, so at least write and warn me that you deleted it. It turns out some kind of double standards.

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Иван Иванов

Level 15 Local Expert

The car category has been unilaterally changed! Now it doesn't matter what to order - economy or comfort, economy will arrive anyway. Now they have one car for all classes, so the support has responded! Don't be surprised next time if Matiz comes to your business!

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den h.

Level 4 Local Expert

I installed a scooter rental app in Yandex gogol. I used this service a couple of times, but then this service stopped working. The support service is not responding

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Серг Гал

Level 5 Local Expert

It's a good office, it's a pity that people like to smoke near the ventilation and have to breathe it. As for me, this is a very serious violation.

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вукуся

Level 4 Local Expert

I really like it, everything is good, it's a cool place, I've been there many times, it's comfortably clean, the smell is refreshing, I strongly advise you to come there.

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Дмитрий

Level 14 Local Expert

It is difficult to objectively evaluate this company. Lots of people, lots of opinions. The scooter service at the time of launch is disgusting. If you're going to a new market, look around... blindly copying a business model doesn't lead to success, but it throws up rocks along the way. Taxis and delivery are adequate. 👍 That's all for now - to be continued...

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Maria

Level 2 Local Expert

Previously, a relative connected Yandex Plus to himself and added me to the family group. We used the subscription for several months, then a situation occurred that a relative did not have money on his card and Yandex tried to debit money from his card for several days, then he debited the money WITHOUT WARNING me from my card! It was August 12th. In September, a relative turned off this subscription and, AS a NEW CUSTOMER, I switched to advertising to get 90 days for free, since previously, specifically, I did not have their subscription. 2 days ago, I signed up for a subscription for free using this advertisement, everything was fine, and today they charged me 12 Belarusian rubles. I write to their support about this situation, and they tell me that "your subscription was activated in August, and now you are not a new customer." Again, THEY WROTE OFF THE MONEY WITHOUT WARNING ME, AND BECAUSE OF THEIR MISTAKE, I AM NO LONGER A NEW CUSTOMER!!!! In support of customer orientation 0. Disgusting company and service. Just to write off the money. Come on, write under my review "We understand the situation," but you can only do this in words, but in fact you are not doing anything, for whom are you pretending to do your work? You're such a big campaign, but you don't care about your customers. Again, customer orientation is 0, absolutely.

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Арт

Level 9 Local Expert

The bottom service! I rented a scooter, the money is gone, the scooter won't turn on, I'm trying to cancel the lease, it turns out the scooter is in the red zone and the lease cannot be canceled. How did he end up here? I am writing to support, the lease was canceled, the subscription remained active, I am writing again with a question about canceling the subscription, to which they tell me: untie the card so that the money is not debited. I tried to ask how to untie the card from scooters separately from other services, the operator simply closed the dialogue. P.S. every second review has one star, and the company's rating is 5 stars. Even here they couldn't resist.

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Vitalina

Level 7 Local Expert

I ordered delivery in the evening. The amount of 10.50rubles is displayed to me. The courier has 15.50rubles. The parcel was not given until I paid the entire amount, commenting "I drove 10 km to you not for 10.50 rubles." I somehow got a promo code. There is an assumption that I passed it, but it was not displayed to the courier. This is some kind of mockery! The second time I order delivery and the second time there is a problem. Then the psychotic couriers come, wait for free waiting, although the service is door-to-door and rudely communicate, saying that they will not come to pick up, then the incorrect display of amounts and couriers do not care what I have on my phone. It only matters what's on their phone. Tech support gave me a coupon, but it's not clear if it will work, because I don't find the correspondence as if it was deleted. Although the point of these coupons is if there are people in Yandex who cannot use the app correctly or communicate with people correctly.

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Анастасия Алексеева

Level 2 Local Expert

I opened a Yandex card and topped up my account several times I transferred it once, blocked the card, asked for a selfie with my passport, SENT IT TWENTY TIMES Clear photos. The lock has not been lifted, they say to wait!!! The reasons for blocking are not explained!!! There is no support at all. The bot doesn't explain anything. A month has passed, the money has not been returned, I do not want to go to Moscow at my own expense, And there is no time Just scammers

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Nadine Gubanova

Level 7 Local Expert

Very unpleasant employees. They communicate boorishly, as well as a bunch of parasite words. How can a company have a rating of 5 when such a quantity is 1?

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Инкогнито 1677

Level 2 Local Expert

Ordered food, brought someone else's order, chat support does not respond, photos are not attached. Everything was sent to the love mail... 4 times, they say they did not receive it. Scammers. They wrote that the order was delivered, the money was withdrawn, but I do not have the goods.

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Соломон Баннов

Level 3 Local Expert

Convenient location, there is Parking. The staff service is good. We were pleased with the high level of service, especially appreciated the work done promptly, I recommend this company to everyone!

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Level 4 Local Expert

The company is disgusting after realizing how they treat users. It is impossible to delete a product plus subscription, just as it is impossible to delete linked payment cards. It is impossible to contact at least support directly. It is calculated that stupidly pay and you will not do anything with them. After the first complaint, the subscription was turned off (even the paid period) and the linked cards were deleted, but after a month everything resumed and the plus subscription was debited from the card by default. It is easier to change a bank card than to rely on the decency of this one...

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Кристина Н

Level 3 Local Expert

We didn't find a courier for food delivery. The wait was 30 minutes. Awesome service. We recommend it.

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Darya Vezhel

Level 3 Local Expert

The feedback from the service via the hotline, chat and mail is disgusting.

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Alin

Level 5 Local Expert

We ordered three pizzas, but the courier never delivered the pizza! After calling the courier, he started shouting obscenities that he had come, but no one came down, although the order indicated two phone numbers and the number of the room to which the order was to be delivered and said that the pizza had already been disposed of!!!! The support chat is not responding, and there is no way to contact the staff. I do not recommend this service!!!!

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Макар Кувшинов

Level 3 Local Expert

Cool campaign, helps everyone , learned a lot of interesting things thanks to Yandex

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Yandex

270 reviews