An employee of the PVZ believes that it is normal to blame a manufacturing defect on the buyer, a red thread in the jeans fabric is 1mm wide, absolutely invisible when viewed initially. Since I didn't notice it before the fitting room, the sellers believe that I probably sewed it into the jeans fabric in the fitting room.

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Lera Suiky

Level 4 Local Expert

It's just a nightmare, every time I arrive something from the goods is lost, courier delivery is similar - the wrong product is brought in, 10 heavy items were ordered, one lip gloss was brought, the other 9 huge boxes were dragged by my daughter, because they were given to her at the point when she asked where the rest of the goods were, and they were not allowed Leave it there. The queues are huge from the porch and the next penny, the staff are slow and do not go to meet. The pick-up point itself is small and cramped.

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Нелли Меркулова

Level 2 Local Expert

10.04.2026 26 Kuntsevschina St. Dear Management, I am writing to you with a complaint about an employee of your store who served me on April 10th. I bought the sneakers, and when I opened the package, I found that the product was in perfect condition, with no visible defects or contamination. However, the store employee began to look for flaws to justify the refusal to return the goods. His attitude was extremely boorish and disrespectful. I was shocked by this behavior, as I just wanted to return an item that didn't fit me. I ask you to consider this situation and take measures to improve the quality of customer service in your store. I hope that such incidents will not happen again in the future.

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118 reviews