Bank Vtb

4.5

255 ratings

Rate this place

Level 7 Local Expert

I recommend to everyone that Russian MIR maps work here - today from the Sberbank WORLD map. I immediately withdrew money in KZT 150,000 tenge with a commission of 2% - 3,000 tenge. Total 153,000 tenge Everything works fine at any time at a street ATM. There is a Russian language and a receipt seal!!!

See original · Русский

Сергей Мельничук

Level 17 Local Expert

5 stars only for the fact that the Mir cards from Russia work. A place where you can withdraw local currency from a Russian card and safely walk around with cash. I can safely recommend this branch to our people, there is always at least one ATM operating here. In general, the place of attraction of tourists from the Russian Federation. We constantly ran to this bank to withdraw cash because we didn't know how much money we would need, by the way, the location is also very convenient, there is a Shopping center with expensive brands opposite

See original · Русский

Николай Ионкин

Level 16 Local Expert

The best Russian bank in Kazakhstan, excellent consultants, you can easily change money, easily withdraw money from any card of any bank in Russia

See original · Русский

Надежда Шевченко

Level 8 Local Expert

Excellent location, easy to reach by public transport. An area of ATMs and terminals in the vestibule of the bank, which can be accessed around the clock.

See original · Русский

Александр

Level 7 Local Expert

The world accepts cards from VTB Russia, tenge can be withdrawn without problems, the exchange rate is slightly less than in the exchanger, plus a small commission.

See original · Русский

Ольга К.

Level 5 Local Expert

A convenient place to change rubles to tenge directly from the card, without waiting in line, without hassle. The rate is plus or minus the norms.

See original · Русский

ISTINA

Level 4 Local Expert

I have withdrawn cash from the World Savings card. 200,000 tenge the commission is 800 rubles. A maximum of 400,000 is possible .Of all the ATMs, only one was able to issue , the rest did not accept the card . The 24/7 ATM area is very convenient.Dosyk St.,12

See original · Русский

Alex D

Level 6 Local Expert

I used VTB Bank in Astana to withdraw cash from an ATM. The map is Russian, the MIR system, rubles. But tenge was needed. The VTB branch was within walking distance, there were a lot of ATMs inside, and apparently there was cash in them too. There were no problems with my cards and receiving cash tenge.

See original · Русский

nSr. FAS

Level 10 Local Expert

A super place! One of the few places where you can withdraw money from Russian cards. However, recently with the commission. Be careful, ATMs give away the card after the money is withdrawn. For the first time, I forgot mine in joy)

See original · Русский

Ольга Тымченко

Level 9 Local Expert

The bank is a savior for those from Russia. Only here we managed to withdraw money from Mir cards of Russian banks. Not necessarily VTB. The exchange rate, of course, was undervalued, but even that didn't matter anymore - the main thing was that we were already in a foreign country with money.

See original · Русский

Светлана Федотова

Level 23 Local Expert

We went to withdraw cash Tenge with conversion from rubles. The exchange rate is not very high, but it was withdrawn quickly, through an ATM

See original · Русский

Ксения Светличная

Level 6 Local Expert

The bank is located in the very center. The staff is very attentive and caring! In this branch, through an ATM, you can withdraw cash from a Russian VTB card or from a Sberbank card (only necessarily Mir). If you have a Mir card with you, you can be served on bills.

See original · Русский

Araika Zhakupova

Level 7 Local Expert

The most square, inconvenient bank. Experts often make mistakes, and they don't know much. Customers are paid 10 times for each movement of funds, when all major banks have long since switched to online

See original · Русский

Надежда Ушакова

Level 7 Local Expert

01/14/2026 I arrived in Astana for a couple of days, forgot to withdraw cash and there are no foreign cards. I went to the exchange, it's closed. I decided to try my luck at a VTB ATM. I took it off the Mir card from T-bank from an ATM on the street without any problems.

See original · Русский

Андрей

Level 24 Local Expert

It's cozy, the staff is friendly. Parking nearby is realistic to find. Terminals for issuing money at the entrance.

See original · Русский

Ольга Пахомова

Level 10 Local Expert

VTB banks are the only place where you can withdraw money from Russian MIR cards. And it is not possible to pay them in Kazakhstan at all. As for the ruble to tenge exchange rate in VTB, it is not very profitable. It is better to take cash if you are flying to Kazakhstan. But on bezrybye you can use. And so - the bank as a bank)

See original · Русский

Николай

Level 7 Local Expert

I wanted to withdraw money, but I didn't hear about NFC here, only plastic, which has been gone for a long time, all the cards are virtual. I could not fully evaluate the work of the department.

See original · Русский

Павел Рузанов

Level 9 Local Expert

They exchanged rubles for tenge. On the map, the world is right in the ATM. Everything is fine. The main thing is that there would be a VTB world card.

See original · Русский

Батырбек Сейденов

Level 2 Local Expert

The bank's employees do not know how to maintain confidentiality, they ask a lot where you will make the transfer, etc. This amount was transferred to you today, etc. They do not have the right to disclose personal information. Managers need to be taught the ethics of customer service. The exchange rates are the most unprofitable in this bank, the conversion is terrible, and it seems to be based on this

See original · Русский

Александр Шумков

Level 11 Local Expert

We consulted on Russian maps. They suggested how to withdraw tenge from the Mir card

See original · Русский

регина сафиуллина

Level 11 Local Expert

The bank is conveniently located, Russian cards work well. It's convenient to rent, but it doesn't work on weekends

See original · Русский

Denis

Level 13 Local Expert

When transferring funds from the Russian Federation from VTB RF to tenge by bank, a big headache may arise. 1) Many banks of the Republic of Kazakhstan do not accept and do not send bank transfers to VTB RK. And the bank is not making any efforts to correct the situation. 2) VTB Bank of the Republic of Kazakhstan does not earn a bad 1.5 percent commission for cashing out in this situation. And there are no other options . 3 ) They will be asked to prove the origin of the funds and if these documents are not available , you can fly back to the Russian Federation to collect certificates . Overgrowth needs to be collected and clarified . I do not recommend a big waste of time. Why such a Subsidiary Bank of VTB RK is needed - VTB Bank of the Russian Federation is an open question.

See original · Русский

Илья Константинов

Level 8 Local Expert

The only bank in Astana where you can cash out a MIR payment system card from any bank of Russia. The staff is more than friendly. Everything is fine, if only there are more such branches in the city!

See original · Русский

Юлиана Васильева

Level 5 Local Expert

Terrible service The questions are not answered very well though Before that, I came up to ask what documents were needed, etc. they did not specify the list normally and demanded some documents only when I already went to the bank with my passport (as required before)

See original · Русский

Казыбек Балатаев

Level 6 Local Expert

They are only interested in having money brought to them. It's slippery inside - they don't care. Unreasonably high service rates (although the only bank working with the world).

See original · Русский

Level 14 Local Expert

Friendly staff, ready to answer any questions. At an ATM, Russian citizens can easily withdraw cash from a MIR card up to 400,000 Tenge (approx.80,000 ₽)

See original · Русский

Евгений

Level 5 Local Expert

One of the few banks in Kazakhstan where you can withdraw money from a Russian VTB card. If it wasn't for this department, it would be very difficult. Thanks for working!

See original · Русский

Евгений

Level 8 Local Expert

Thanks to the staff, they all told us about the bank's capabilities. Almost the only place where you can withdraw money without commission from a Russian card.

See original · Русский

Thomas Shelby

Level 10 Local Expert

The most worthy bank is always confident in it for its cash and bills. Good staff all over the world👍Excellent service. Overall, I am very pleased with this bank.

See original · Русский

Дмитрий К.

Level 20 Local Expert

You can withdraw money from the mir card already in tenge, I recommend it for all guests, minus a few branches in Astana

See original · Русский

София Обухова

Level 7 Local Expert

An excellent bank, the only place where you can withdraw money from a ruble account from a MIR Rossiyskaya card, it is immediately converted

See original · Русский

Са Велий

Level 22 Local Expert

you can withdraw money from a VTB Russian card in cash at an ATM, and there is also a currency exchange at a bank branch

See original · Русский

Александра маргарян

Level 9 Local Expert

In this bank, you can withdraw money from a Russian card. (immediately converted to tenge). Very convenient. Thanks a lot to the management for this opportunity.

See original · Русский

Марат Ильязов

Level 16 Local Expert

Excellent Vtb branch

See original · Русский

Дмитрий Мешков

Level 9 Local Expert

Round-the-clock ATMs in the warm vestibule of the bank, where you can withdraw Tenge from the Mir card.

See original · Русский

Николай Михеев

Level 9 Local Expert

I went to check on the maps of the World, it turned out that not all maps are functional, check before the trip, then you will get into a gap. The department is generally normal.

See original · Русский

Михаил Никитин

Level 22 Local Expert

I withdrew money quickly and without commission

See original · Русский

Serega

Level 13 Local Expert

Great location, convenient to withdraw money or exchange.

See original · Русский

Anton P.

Level 3 Local Expert

They don't really work on Saturday, one manager, it's better to choose a working day to solve serious issues.

See original · Русский

Хищный Ветер

Level 13 Local Expert

1. Shake the VTB of the Russian Federation on the subject of WORLD 2 blanks. Why such restrictions for residents of the Russian Federation? Open a digital card and account. You are already under sanctions 3. Resolve the issue with new ATMs. I almost lost a lot of money. It's good that the old ones work.

See original · Русский

Оксана

Level 8 Local Expert

You can withdraw tenge from Russian MIR cards at an ATM. There are two ATMs inside and one outside. There is always cash. The course of the WORLD map changes every day at 12.00

See original · Русский

player

Level 5 Local Expert

I withdrew money from mir t bank, there are no problems, the exchange rate was 5₽

See original · Русский

Наталья Олейникова

Level 15 Local Expert

Tenge was withdrawn from the Russian VTB mir card at an ATM, there were no problems. It is good that there is an opportunity to withdraw cash.

See original · Русский

Вячеслав Трофимов

Level 8 Local Expert

It is located in the center, not far from Baytorek. There are many attractions around. And most importantly, here you can withdraw cash (in tenge) using the Russian mir card.

See original · Русский

Евгений П.

Level 20 Local Expert

2 managers accept people. Ohr at the entrance, who keeps his politeness with the last of his strength, and answers all questions: "Well, take the ticket, you will be invited!" I waited here for 30 minutes in line until the manager got free. He took a set of my documents and promised to call me back within a couple of days. It's been a week, there have been no calls! Here is such a ruthless Russian -Kazakh service...

See original · Русский

Сеогей Филатов

Level 7 Local Expert

You can withdraw money from Russian bank cards from any bank.

See original · Русский

Елена Александровна

Level 12 Local Expert

A wonderful branch, they quietly withdrew money from the Russian mir card.

See original · Русский

Владимир С

Level 14 Local Expert

I was not in the department, I had a day off. And the ATM is old, without nfc