Bank Vtb

4.3

369 ratings

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Level 9 Local Expert

Clean, courteous staff, pleasant service. Automated queue. I liked that the specialist who could not solve our problem was able to recommend another bank, where we later solved everything. Thank you.

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Ольга Ус

Level 2 Local Expert

This is a cool bank for business entities. Understanding, teamwork, sincerity, support in all endeavors. I am delighted with this bank. And there is something to compare it with... They are simply the best in their field, competent employees, and most importantly, they are always ready to consider the client's wishes, comparing the possibilities. This is not just a bank, but a bank - friend, comrade, sponsor, investor - all in one. It's a rarity nowadays.

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Вадим Рабушко

Level 4 Local Expert

There are no complaints about the bank's employees themselves, who work directly in the bank's building at 32A Sovetskaya St., specifically in our situation, everything is fine.But...!Department(specialists)in difficult credit situations, who only communicate by phone, the attitude is disgusting!There was no limit to my indignation and not only mine!The situation is as follows: my father received loans from VTB bank in the amount of about 6 thousand dollars, paid payments regularly, even more than those specified in the contract (360,000 rubles) in order to quickly close the loan.The loan under the agreement was taken out in February 2025.It so happened that my father died suddenly in August of the same year.My mother (spouse) inherited the loan.Counting on the fact that he would continue to pay as expected, but no ... they quickly called from the loan department and said that the heirs would close the loan almost the next day!When asked where this information is written in the contract, we were told, "but this is not in the contract, we are guided by the law in such cases."The most they can offer is an additionalagreement, that is, we had to close 18 thousand white rubles, and with an additional agreement it would be 45 thousand)))How do you like that?)Fortunately, we had the money and we closed the loan in one payment, but if a person does not have such an amount, he has to agree to these additional agreements and overpay more than twice!Shock!I consider customer loyalty to be at zero

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Винтерман Артур

Level 3 Local Expert

I fell for the terms of the installment plan on the Turtle card. The installment plan was approved for only 615 rubles. At the same time, in order not to be charged 5 rubles per month for maintenance, it is necessary to have an average daily balance of 500 rubles on the card. And be sure to turn off the SMS notification, for another 5 rubles per month. So, think about it a few times before deciding to issue this card. I paid off the installment plan after 2 months and decided to cancel it altogether. After such an experience, the desire to contact this bank disappeared.

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Ирина Костина

Level 3 Local Expert

Unfortunately, I did not rate this bank. We took an installment payment in this bank from the store . When making an installment payment for a product, a bank employee tried to slip in an overdraft card (as a safety net for paying installments). When applying, I refused the card and said that I only needed an installment plan. Then there was the most interesting part. With early repayment, we receive messages with incorrect information about the main debt. When the main debt is fully closed, you need to go to the bank. Before closing the product, I asked the manager if I could pay with a card. They replied that yes, you can use any bank card. As a result, you cannot pay with another bank's card at a VTB branch (you can only use their card). Okay... We dealt with this situation (but the sediment remained.) Then after about a year and a half, I found out that they had issued an overdraft card to me, which I hadn't even seen in my eyes! To say that I was shocked is an understatement.

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Serg Gurach

Level 6 Local Expert

A good, decent bank. There is a public transport stop nearby. You can get a TURTLE installment card. 4 stars because the room itself is very small inside, there are very few places to sit down, sometimes you need to stand outside while other customers are being serviced at the bank. If you are on a car, then there is almost never any free space to park the car

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Алёна

Level 5 Local Expert

It is impossible to reach the hotline at 250 and +375173091515. The answering machine asks you to press the keys, after the words wait for the operator to respond in minutes, he says that no one can answer you now and hangs up.

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Татьяна

Level 9 Local Expert

The service is fast, the staff is polite. There is a parking lot right next to the entrance to the bank, which is very important.

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Виктория Кулинич

Level 10 Local Expert

I like the bank.I have been serving there for many years.nice staff.good conditions for customers.We've helped out with loans more than once.which were not given in others.It's a pleasure to work.I'm happy.

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Василий Тарасенко

Level 9 Local Expert

The map shows the exchanger, which does not work on weekends. The location is very inconvenient and there is no parking. You have to leave the car on the roadway and interfere with traffic

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Александр Парфененко

Level 9 Local Expert

The staff is at a high level. They were competent, qualified, polite, and solved any questions I personally encountered very quickly.

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Алексей К.

Level 11 Local Expert

I work promptly and with due attention to the client. Electronic queue. The atmosphere inside is solid and pleasant.

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Владислав Силин

Level 3 Local Expert

The service has not been finalized, we waited 20 minutes, 3 operators are sitting, only one is working, people only come and come, and this is on a weekday.

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ПАВЕЛ МАСЛЕННИКОВ

Level 6 Local Expert

So-so service, nothing to do with the Russian branches of VTB. Giving the client access to the WiFi network turned out to be an impossible task for the employees of the operating room, or it is a myth about Belarusian friendliness and responsiveness. Everyone remained indifferent, one of them tried to help, but to no avail. ATMs are working fine, people are not.I recommend that this department (completely) learn from the experience of Russians in terms of customer orientation.I visited this institution on 12/28.23 at 10.00.1 🌟 to an employee - she tried to take part in my problem, 1 ⭐️ to an ATM . The management of this department is kindly requested to respond to this review.

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павел петрович

Level 5 Local Expert

Good location, convenient operation, there is access to an ATM on the street around the clock

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жанна акулич

Level 9 Local Expert

The bank is, so to speak, the best of all.a good and professional approach to clients.there are practically no queues .I really like this bank..It is immediately obvious that talented specialists are working..

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Юрий Марудин

Level 15 Local Expert

There is no worse bank in any country in the world than VTB. You can't drive up or answer the phone. They don't give you information. You can't close it. You can't block anything. What kind of bank is this

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Ольга Ольга

Level 7 Local Expert

Plus bank installments for stores. It 's convenient . Minus is their lending policy, a loan at a high interest rate and plus there is a loan insurance , the amount is not small. Insurance may be beneficial to someone, but if you are planning a loan for a short period and a small amount, it is not profitable at all.

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Алина Кулаковская

Level 11 Local Expert

The bank's branch at 70 Pobedy St. in Lazarevskoye district, Sochi, Krasnodar Territory. The ATM in the bank did not issue the money and delayed the card. I turned to the staff, explaining that I was a guest on vacation and the card was the only means of payment here in the Russian Federation, but the bank staff did not take part in my problem, they redirected me to the hotline, they redirected me to the hotline of Belarus, why? After all, the card was delayed by an ATM in the distance in Lazarevskoye.I was at the bank branch for 5 hours, the Administrator was talking to the hotlines via roaming, the bank advised me to take an electronic queue, and the bank staff seemed to be helping me, but one at a time. Then, through the electronic queue, I still thought about opening a new card in order to receive a money transfer from my spouse, because my card was left here at the ATM, but the employee issued a new VTB Russia card, copied my passport for a long time, filled it out, but it turned out that it was impossible to open the card on a Belarusian phone.Isn't this known in advance to the staff? What was all this done for?As a result; the card is in an ATM, I have no money, no way to receive a transfer from Belarus (we are clients of VTB Belarus)and the roaming limit was mentioned, but I did not receive any help from the staff. It's an outrage!That's what a dramatic situation can happen to guests on vacation, and if there was an employee at the ATMs, it might not have happened. Disgusting attitude towards customers, especially guests.I strongly advise against this institution!

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Олег Погорелов

Level 3 Local Expert

Thanks to Lenochka D. From the office for quick card processing and additional services

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Ирина Медведева

Level 15 Local Expert

The most unprofitable currency exchange rate. The staff is not friendly. I live nearby, but I never go.

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Anna Fomenko

Level 11 Local Expert

Convenient location. Friendly staff, all our questions were answered quickly and without problems.

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виталий с.

Level 2 Local Expert

It was necessary to get the money for the insurance payment, the insurance company transferred it there. I used to get it from another bank, you just go to the cashier with your passport and get it. Here it was necessary to stand in line for a specialist for 30 minutes and only then to the cashier, and after the specialist I still waited near the cashier until she brought my passport, an expense order for issuance and some kind of dirty notebook (as I understand it, a particularly important bank document) in which they took turns noting something.

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Родной

Level 9 Local Expert

If you refuse to use the imposed Turtle card, the deadline for closing the account, from which not a single penny was spent, is stretched to an incredible 10(!!!) days. Because of this delay, I did not receive a loan from another bank, because the "Turtle" is taken into account when calculating the client's solvency for the full amount regardless of the amounts spent (at least 1p, at least 2000 rubles - it is considered that the maximum possible amount has been spent)

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195526 Скурко

Level 6 Local Expert

The bank employs professionals. Always polite, responsive. They answer any question correctly, give the necessary advice and advice. Thanks to the bank's employees for their hard work!!!

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Урбанович Светлана

Level 7 Local Expert

My story, briefly: A bank employee called me in the summer and informed me that I had an overpayment on an installment plan that I had to come pick up (by the way, I paid the installment plan a year before the call). I managed to stop by only two months later. Upon arrival, I found out that the refund amount is 15p less than originally stated. It turns out that not only did they report the overpayment only a year later (and all this time they "used" the money in circulation), they also charged me a fine, such as for storing this money (which began to accrue, as I understood, just a year after the overpayment). In general, the amount is small, but it was unpleasant and I felt cheated.

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Паша С.

Level 6 Local Expert

The digital queue is like a lottery. My number 89 is just coming up, and here is 88 and my next one, finally and...... I rushed 90. 91.92. And after 100 it has already passed!!!! I stood for an hour, new people come in, take a number and they are immediately called and they leave after 5-7 minutes. And I'm waiting like a fool... At the same time, there are about 10 people at most

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сергей федорович

Level 7 Local Expert

It's simple, commercial, a bank, but attentive attitude, when paying off a loan, there are no questions, if you fulfill all the terms of the contract, therefore, be careful when concluding the contract.I conclude a contract, not for a year, no questions, everything is according to the contract, you can work remotely through your personal account, which is very convenient.

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andrei_baravik

Level 19 Local Expert

They also work on Saturdays, there is an electronic queue, a corner for children. And even Plato observes the mask mode at the entrance. The last working day of the month is a shortened day.

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Виктория

Level 5 Local Expert

Both the terrible bank and the terrible service!!! There are no questions for the specialists in the hall, everything is always polite, but the girls at the checkout are talking to something, they talk to "fuck off" when you ask any questions, they are constantly dissatisfied with something. In addition, to close the account on the Turtle card, it was necessary to wait 3 days. Then I call the bank to find out if the account is closed for sure, and find out that there is an overpayment, which no one even REPORTED! I had to go back to the bank in order to collect the overpayment and wait for the account to be closed after that for 7 whole days!!! I will never contact this bank again and will not advise anyone!

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Сергей Сергей

Level 14 Local Expert

A great bank, it will always help, it has helped me out more than once when I urgently need money.quickly and efficiently

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Николай Четвериков

Level 6 Local Expert

The service is excellent, the staff knows their job.

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Надежда Грунтович

Level 16 Local Expert

I only used the loan for a month. Clearly the specialist served, politely. The loan was repaid in 15 minutes...thanks to the bank and its specialists. HELPED OUT!

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Олег Алампиев

Level 5 Local Expert

A great bank. I recently took out a loan. The service is on the level. The attitude towards customers, I would say caring. A small minus, I have been waiting a long time for a decision on lending.

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Анна

Level 15 Local Expert

A very good bank, we took out a loan for a TV and winter tires. The service is fast, the location is good.

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Евгений Котлеров

Level 29 Local Expert

A muddy bank. Instead of the announced 14%, I put up 24%))) And with all my timely payments, they refused to issue a repeat Turtle card. Is this after 6 years of using their services?))) And a man with three overdue loans was sitting next to him and was applying for a new one, as I assume) In general, I do not advise under any circumstances

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Марина Викторовна

Level 17 Local Expert

I no longer have a foot in this bank, why the electronic queue, I stood for an hour or more, my number was not called, I wanted to close the card until I demanded a book of comments, and only then they immediately sent me to the chief specialist, so this is how we need it, so nothing will move until you complain.

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Марина Б.

Level 11 Local Expert

A normal bank. I took an installment plan, I paid everything on time. Understanding and mutual honesty on both sides

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Макс

Level 2 Local Expert

The worst bank! Every time I try to cooperate with them, they refuse all the time

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Вячеслав Беляев

Level 11 Local Expert

It happened a couple of times. Good conditions, polite and qualified staff.

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Татьяна Журавлева

Level 11 Local Expert

If it were possible to put 10 stars, I would put 10.The staff are so attentive and responsive, as long as I visit there, I never get tired of saying thank you. If you have any questions, they will help you and explain everything. I HIGHLY RECOMMEND IT...

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Евгений Губочкин

Level 8 Local Expert

The employee, as it turned out, did not close the loan, it took a long time to figure it out...and in general, the staff is good

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максим ш.

Level 5 Local Expert

A terrible bank. The girl stood in an incredible queue in the stuffiness for an hour and a half, when the turn came, the specialist refused to serve, we close. Constant conflicts in the bank, which are already aggravating the situation.

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Евгения Алампиева

Level 9 Local Expert

A customer-oriented bank, fast and high-quality service, beautiful specialists, everything is positive)) %

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Sash_ka

Level 3 Local Expert

Bank employees smoke in the courtyard of an apartment building, after which they throw cigarette butts on the lawn, which prevents an adult from carrying a cigarette butt to the trash remains a mystery. Maybe the bank can somehow improve the culture of its employees?

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Ангелина Ф.

Level 4 Local Expert

The bank has announced the Western Union money transfer service. In fact, no one wants to do this on the spot, or can't (VTB branch, Gomel, Sovetskaya). It would seem that this bank is not able to perform a simple financial transaction!!! The competence of the staff is at the lowest level. Even the review in the book of comments and suggestions was not allowed to leave. It is worth thinking about the image of your institution.

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Евгения Довготелес

Level 10 Local Expert

A good range of services, friendly staff. In general, a decent bank from the point of view of both individuals. persons and legal entities

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Сергей Бублик

Level 11 Local Expert

Clear and fast. As it should be.

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Ольга Гребенюк

Level 3 Local Expert

The employees of the department are polite, but this is probably the only +. information from the head office is not always available in this department.and still, after visiting this department, you have to call the operator.You can't put money on your phone at the checkout

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vasia krug

Level 21 Local Expert

There are no ATMs in the premises. For foreigners, you can only get a debit card with a deposit amount. In this matter, the oasis was charmed

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Bank Vtb

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