Sultan Beibars

4.8

623 ratings

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260 reviews

By default

Level 16 Local Expert

The location is good, we checked in at night, we didn't calculate the arrival time and arrived earlier, thank you very much, we traveled from afar. The rooms are very spacious and warm. Hot water, a hairdryer, the whitest towels, a bathrobe, there is a decent breakfast. The room has a TV, kettle, refrigerator, cooler on the floor, ironing board, iron. A small, cozy hotel. There is an elevator. This is very useful.

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Ростом Кутелия

Level 12 Local Expert

Хорошее место,приняли раньше заезда,спасибо!

Райымбек Елемес

Level 2 Local Expert

We celebrated a major event in this banquet hall, everything went great. The hall is large, bright and very comfortable for a large number of guests, no one felt cramped. I was pleased with the cuisine — the dishes are delicious, fresh, the portions are good, the service is without delay. The service is at a decent level, the staff is polite and attentive, they watched the tables all evening. Convenient and spacious parking has become a big plus. A great place for celebrations and significant events.

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адема о.

Level 2 Local Expert

We celebrated the event in the banquet hall and were very satisfied. The hall is beautiful, bright, cozy, everything was neatly and tastefully decorated. The atmosphere was warm and the guests were comfortable. I would also like to mention the staff — attentive and friendly, always helped. Thank you for a good evening!

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Ярослав Самаров

Level 2 Local Expert

I recently visited this place and was very impressed. A cozy atmosphere is felt from the very entrance — the interior is tastefully decorated: soft light, comfortable furniture, pleasant music on the background. All this makes it possible to spend time here quietly and with pleasure. I would like to mention the service separately. The staff is polite, attentive and unobtrusive. The waiter explained the menu in detail, helped with the selection, and gave good recommendations. It was nice to feel that each guest was treated individually here. The menu is varied: there are both familiar dishes and interesting author's positions. I tried several — everything was cooked very tasty and beautifully served. I especially liked the dessert: it's clear that they put their soul into it. The portions are quite large, and the prices, given the quality and level of service, are quite adequate. It is also worth mentioning the cleanliness — it was perfect in the hall and in the bathrooms. For me, this is an important indicator of the level of the institution. In general, I can say that this place is great for a relaxing evening with friends, as well as for a family dinner or even a business meeting. I am sure that I will come here again and recommend it to my friends.

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Диана Салихова

Level 4 Local Expert

Among the advantages: delicious food, excellent breakfast, soft bed, separate shower, clean rooms and nice and helpful staff. On the downside: there is something broken everywhere, but carefully hidden. A light bulb was falling off in the room, and the towel rail was barely holding up in the bathroom, but everything was disguised as if everything was in order. Very thin walls — it's much more difficult at night, if you're on a one—night stand, most likely nothing will bother you, but if it's more, wait for overnight guests through the wall, slamming doors and loud conversations, as if people are in your room. Perhaps it depends on the "class" of the room, it was far from a suite, and a single room. Overall, the overall impression is positive, thanks to the staff, thank you.

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Елсұлтан Қали

Level 2 Local Expert

We stayed at the Sultan Beybarys Hotel for a few days. Overall, the impressions are mixed. One of the advantages is the convenient location, close to the main attractions. The staff is polite and tries to help. The room was clean, the bed linen was fresh. But there are also disadvantages. The bathroom needs renovation, the plumbing is a bit old. I would have liked a more varied breakfast, the choice was modest. Also, the audibility in the room is quite high, especially if the neighbors are noisy. In general, the hotel is suitable for a short stop, but there are nuances that can be improved.

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Надежда Ракова

Level 7 Local Expert

It's a very good hotel if you need to stay. The rooms are both single and quadruple. Clean, spacious. The room has a mini fridge, a wardrobe with hangers, bathrobes, disposable slippers and shower accessories. There is a cafe with a very good cuisine. There are shopping malls and various shops nearby. Of the disadvantages, as for a nonresident, it is far from the center and the main attractions.

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Мадина токберген

Level 2 Local Expert

The hotel left a pleasant impression. The rooms are clean and cozy, the staff is friendly and always ready to help. The location is convenient — there are cafes and shops nearby. The breakfast is delicious, although I would like a little more variety. The only small disadvantage is that the sound insulation could have been better, but in general it did not interfere much with the rest. Otherwise, I liked everything, I will be happy to stay here again!

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Vladimir Krylov

Level 7 Local Expert

Just a hotel. Not wow, but not bad either. The rooms are warm, the bathrooms are normal, and the breakfast is quite hearty. There is no minibar. Of the advantages: - breakfast is brought to the room - the room has everything you need (kettle, electric kettle, hairdryer, dental kit, slippers, towels) Of the cons: - the condition of the rooms is not always monitored (for example, a couple of light bulbs may not be lit) - a limited selection of breakfast dishes - one porridge to choose from, one additional dish to choose from, and tea/coffee. - it's a long way from the center, but considering the taxi prices here, it's not particularly important. You can also find funny joints like: - the kettle is on the table, but the plug does not reach the outlet, so it must be lowered to the floor. - there is a kettle, there are cups, but there are no spoons, tea itself, or sugar.

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Староверова А.

Level 2 Local Expert

I would say that this is MORE than a decent place in terms of price-performance ratio. Pros: Delicious and hearty breakfast every morning (if desired, you can order it in your room)! Delicious food in the restaurant at a reasonable price (can also be ordered in the room). Everything is always clean and quite tidy. Good WiFi on every floor. Polite staff. Minor cons: Someone complained about the small selection of breakfast (one of three dishes + one of three types of cereals + coffee/tea) (as for me, it's enough ...). SOMETIMES there is a slight forgetfulness of the staff (for example, they forgot to put the kettle on in my room for the first time). There are small chips on the furniture somewhere. Bottom line: It was 8/10 for a business trip (not 10/10 because it's too far from the center).

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Алмагуль Тунгатова

Level 4 Local Expert

We visited during Ramadan and were very satisfied. Warm atmosphere, cozy lounge, attentive staff. We ordered an iftar set: lentil soup, samsa, Freshness salad, baursaks, dates, tea and sweets — everything was delicious and satisfying. The portions are large, the serving is neat. The prices are quite reasonable, especially considering the quality. A great place for a family dinner or meeting with friends during the holy month. We will definitely come back again!

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Изетгуль Тохтиева

Level 4 Local Expert

The hotel meets the stated requirements! We always stay when we arrive in Astana, the rooms are clean, comfortable, the staff is polite and attentive, there is a proper breakfast. I recommend it!!👍

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Андрей В.

Level 6 Local Expert

I was here for the first time 5 years ago. I came for work and checked back into this hotel. He lived in room 309. Nothing has changed in 5 years, and that's not good. Number: the rooms are "tired". The renovation is very old, in some places the wallpaper is worn down to plaster. The chair had traces of something that couldn't be cleaned. The curtains were dirty. I found long black hair on the bedspread. There is a carpet on the floor of the room. It's scary to step on it even in socks. The TV is small, and many channels are shown with heavy interference. The walls are thin. You may be woken up by your neighbor's alarm clock behind the wall or on the next floor. There is no hotel phone directory in the room. There is no information about the name and password for accessing the WiFi network. There is a kettle, but there is no outlet nearby. There are mugs, but no spoons. There is no tea or coffee either. The shower cabin is in poor condition. The doors won't close tightly, and there's an old and dirty silicone sealant in the seams. Breakfast: very modest 3 types of porridge, 2 types of scrambled eggs, tea, coffee. They can be brought to the room, you can have breakfast indoors on the ground floor. Set dinner: Dinner can also be brought to the room. Thanks for eating. You won't starve to death, but you won't enjoy eating either. The food can be brought to you already cold. But there is also a disadvantage with room service. If for some reason your room has not been cleaned, leftovers will remain in your room all day. I don't understand why this hotel has such high ratings.

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Айсулу .

Level 2 Local Expert

Great hotel! It is very conveniently located, close to a transport interchange, which allows you to quickly get to any corner of the city. The rooms are clean and cozy, and it's nice to stay in them after a long day. The breakfast is simply delicious — a variety of dishes, everything is fresh and delicious. Overall, excellent service and comfort. I recommend it!

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Александр С.

Level 5 Local Expert

I liked the hotel: it was clean, cozy, the staff was very polite and attentive. The rooms are comfortable, everything is working. The breakfasts are delicious and varied. The location is convenient, close to shops and transport. Good value for money. I will definitely come back again.

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Анель Асылбеккызы

Level 2 Local Expert

The room was clean and cozy, everything you needed was present. The staff is polite and helpful, always ready to help. And the breakfasts are delicious, the choice is good. We liked everything and were satisfied.

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олег соловов

Level 3 Local Expert

friendly, courteous staff promptly registers and issues keys. The hotel has free supervised parking. the rooms are clean, but with a Soviet atmosphere. There is a cafe in the basement (until 23-00) with good food. breakfast can be brought to the room at least at 4-5 in the morning. the impression is quite positive.

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Нурайым Т.

Level 2 Local Expert

The hotel is very cozy and clean, the rooms are comfortable and well equipped. The staff is polite and always ready to help, which makes your stay even more enjoyable. Excellent location – there are many cafes and attractions nearby.

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Ақнұр Калиева

Level 2 Local Expert

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Vera F.

Level 2 Local Expert

It's a great hotel. The rooms are clean and spacious. Customer-oriented, helpful staff. All our requests and wishes were heard - breakfast was served earlier, boarding passes were printed out, and they were allowed to use the phone. The service is decent, in a word.

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Dana Zhumagul

Level 2 Local Expert

We stayed at this hotel and were very satisfied! The location is very convenient — there is a good transport interchange nearby, so it is easy to get to both the city center and other areas. The rooms are clean, cozy, and cleaned every day. The staff is friendly and always ready to help.

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Игорь Вильямс

Level 4 Local Expert

The staff is polite - this is the only plus. I don't understand why this hotel has such high ratings. There is not even free water or tea bags in the room, although there is a kettle. There is a refrigerator, but it is empty, there is no bar. There is a bedspread on the bed, everything is covered in pellets and on a 50-70 cm section I saw several long black hairs. In the chandelier, one light bulb is not lit, the rest of the bulbs are different in color. The light bulb is off in the hallway. There are hangers in the closet, but no shoe horn. There was only one robe for both of them. The toilet door is battered, as if cats had sharpened their claws on it, the lock is loose and it has no latch. In the toilet, when the light is turned on, the fan turns on, which makes a noise that immediately wakes up the one who is sleeping. When the toilet door is abruptly opened, the access hatch to the taps on the pipes opens, and there are pieces of concrete and debris. Three types of milk porridges are offered for breakfast, but they are not filled with butter, but with some kind of chemical or spread that does not even mix with the porridge when melted.

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Алишер Болатов

Level 2 Local Expert

The staff is polite and always ready to help. The rooms are clean, cozy and well equipped. The breakfasts are varied and delicious. I was especially pleased with the convenient location, there is everything you need nearby.

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Роман Воробьев

Level 10 Local Expert

Very poor service, even for 3 stars . The room has never been cleaned in three days. The rooms are old, the breakfast is monotonous. On the third morning , they forgot to bring it to me at all . The only advantage is that there are rooms for smokers and the location in the center.

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Аина Асанби

Level 2 Local Expert

A great hotel with cozy rooms, friendly staff and a convenient location. The cleanliness is at the highest level, the service is excellent. A comfortable place to relax!

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Дильназ Кабжан

Level 2 Local Expert

Nice hotel, I liked everything. The rooms are clean, cleaned regularly, the breakfasts are delicious and not of the same type, the location is convenient, there are cafes nearby and the staff is polite

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Байконыс

Level 7 Local Expert

"I stayed at this hotel and was satisfied. The room is clean and cozy, everything is working properly. The staff is friendly, the breakfast is delicious. Excellent value for money."

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Альбина Зайт

Level 2 Local Expert

The staff is very polite and helpful. The rooms are comfortable and cozy, always clean and tidy. The hotel left a pleasant impression.

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Дарья Ч.

Level 2 Local Expert

we stayed at this hotel, I was generally satisfied, it was clean and the prices were acceptable, the food was delicious. the service was good, they were treated with respect, of course there is a disadvantage that the belt is not so new.

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jeasiya

Level 2 Local Expert

We visited this restaurant and were absolutely delighted! The atmosphere is cozy, the staff is polite and attentive. The food is beyond praise: the dishes are served quickly, beautifully decorated and incredibly delicious.

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Balzhan Sabitova

Level 2 Local Expert

It's a great hotel. Convenient location, clean and cozy rooms, friendly staff and delicious breakfasts. Only pleasant impressions remained.

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Айдар Т.

Level 2 Local Expert

Excellent hotel, top-level service: comfortable and clean rooms, delicious breakfasts, pleasant prices and friendly staff 🙏🏻

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Светлана Жусупова

Level 4 Local Expert

I have visited this hotel many times. Clean, cozy, delicious breakfasts, there is a cafe where you can have a good lunch, dinner and have a good time, very polite staff. When we come to Astana, we will definitely stay at Sultan Baybars.

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Rauan Yesbosynuly

Level 2 Local Expert

The blanket and bedspread are all stained, the TV from the last century is not connected to cable TV, there is no Wi-Fi, there is not even water. Old locks, old repairs.

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Раис А.

Level 3 Local Expert

G. Satpayev and I, we liked everything, comfortable, clean, neat, free delicious hearty breakfast, you can also go to the room, polite staff, thank you very much!!! We recommend this hotel to everyone!

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Азиза Ж

Level 2 Local Expert

The hotel is cozy and spacious, the rooms are clean and the breakfasts are delicious. I liked the very convenient transport interchange, I will come again, I advise everyone.

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Алихан К.

Level 2 Local Expert

I want to express my gratitude to this hotel, everything is top-notch. The food is very tasty, the menu is varied, the bed is very soft, there are many advantages, but one disadvantage is parking there is not enough space, but often there are not many cars

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Даурен Жаманбалин

Level 2 Local Expert

I would like to write a review about this hotel and what surprised me was the availability of delicious food, the food is just amazing, the rooms are also very clean and always accessible, thank you to the administration of this hotel

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Мадина Ундебаева

Level 7 Local Expert

The booking was made through Booking services. Nice hotel. Reasonable prices. Breakfast is served in the room, very convenient. The food is delicious. There is no noise. I recommend the helpful staff

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Level 5 Local Expert

My family stayed at the hotel and were very satisfied. This is a hotel with comfortable rooms, free Wi-Fi and an excellent location. The view from the room is not bad. The staff was friendly and always ready to help. The breakfast was delicious. We will definitely come back here again.

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Вероника

Level 4 Local Expert

Of the advantages: 1) breakfast is included 2) breakfast can be ordered in the room 3) near the embankment Of the cons: 1) a rude supervisor who chastised an employee in our presence. It could have been done in person. She also talked to the guests in a dismissive tone, scolding us like small children for allegedly not warning us about a pet staying with us (we did!!). I understand that dogs are different and can stain the carpet, but you should remember to communicate politely with guests and choose the wording if it is important for you that the guests return to you and recommend your hotel. I rarely get emotional about poor service, but here I was outraged by such boorish communication that I wanted to leave there at the same second. "So, what will you have for breakfast?" "Actually, you need to warn about the animal. A dog can ruin the carpet" You should not allow living with a dog if it causes such discomfort. When I ordered breakfast without a drink. In response, I heard "Aha, that means tea." These are all small things, but I feel a dislike for my work and my guests. It's a pity that she has to do this. 2) The employee's lie that she did not see our dog. The whole dialogue felt like it was happening in kindergarten. Apparently, the employee is so afraid of her boss that it was easier for her to lie. It's unpleasant, as if I had to justify myself to her, even though we're not here for free. Our dog was seen by two people at the reception, a maid and a girl who brought breakfast. We also went for a walk twice a day. We didn't hide anyone 😅 3) Tasteless food, but you can turn a blind eye to it 4)The hotel itself is very shabby: the wallpaper responds, one light bulb does not turn off, the shower opens in the opposite direction, the air conditioner cracks during operation 5) poor Internet connection, disappears, you will not be able to work quietly The mood got really bad because of the first two points. I do not recommend this place if service, comfortable accommodation and friendly communication are important to you.

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Creepy Azamat

Level 2 Local Expert

Recently, my family and I visited the hotel. It's a very nice hotel. Among the advantages: clean, cozy, good staff, polite, the food is delicious. No disadvantages were found

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Гр Ход

Level 9 Local Expert

It's a very decent hotel. Despite the renovation, I was taken care of by the hotel staff. Convenient location.

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Аяулым Куралбаева

Level 2 Local Expert

We recently stayed at this hotel and were very satisfied. The staff is very polite, delicious cuisine, cleanliness and top-level service

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Юлия

Level 2 Local Expert

We stayed in June 2024 with a 16-year-old son. . We liked everything. The room is clean every day and delicious breakfasts are brought to the room upon request. The staff is very helpful. Any request and question were resolved instantly. For the first time we were in Kazakhstan and Astana. I really liked it. And I definitely recommend the hotel!!!🌸

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Елена Калинкина

Level 3 Local Expert

By the will of fate, our family stayed 2 times at this hotel. The combination of price and quality, friendly staff, simple but fresh breakfasts, clean rooms, 5 minutes walk from the shopping center with a supermarket, quiet and peaceful atmosphere. The hotel is located in the old part of the city, if you need a new part, then you need to spend time and finances on a taxi, but in the new part hotels are more expensive. We only needed the airport in the new part, so it is advantageous to stay at this hotel. If necessary, I will choose this hotel again.

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Ерке Шарип

Level 2 Local Expert

The rooms are clean and cozy. The food here is generally delicious and the staff is very polite. So I advise you to stop here.

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Liliya D.

Level 2 Local Expert

We arrived at the hotel on October 21st.We settled in a quadruple room.We really liked it.The room was clean and beautiful.The bed linen is snow-white.The staff is very polite and always helped if there were any questions.If we come back, we will definitely stay at this hotel.We are very grateful to the administration and staff.

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Айжан

Level 2 Local Expert

The breakfasts are very tasty, the room service is also excellent, everything is clean and the atmosphere is pleasant 👍

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