Synlab

4.8

276 ratings

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Level 11 Local Expert

The administrator checked my last name and initials a hundred times, and in the end I couldn't get the results of my tests, because she didn't enter the data correctly and they were sent to another person!! Because of this, I missed an appointment with a doctor, wasted my nerves and time. The staff has a negligent attitude to work, a complete flaw in the administration. It is impossible to get through to the department. The staff is not friendly to customers. This is the first time I've seen this in a synlab, apparently it's time to change the laboratory to a more competent and responsible one, there are enough competitors.

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Наталия

Level 8 Local Expert

The laboratory is good, the staff is polite, the staff takes blood from the vein very carefully, in general Synlab is the best laboratory in the country, we often use their services, but the only disadvantage at this address is a huge problem with parking.

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Екатерина

Level 7 Local Expert

My favorite laboratory. No queues. The staff is highly qualified. The receptionists are friendly, competent, and work quickly. Day-to-day email results

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Alena B.

Level 3 Local Expert

I'll give you three points, just for the impeccable work of the nurse: politely, quickly, neatly, spent no more than 3 minutes in the office. Everything else is in the worst traditions of medical service, the organization of the work of the point is amazing. There are great slogans on the site that everything is fast and convenient for them. Okay, I placed the order in advance, 1 day in advance, selected the date of the visit, paid. You arrive at the queue point, there is no electronic queue, 30 minutes on your feet to get to the medical registrar. Two small sofas are constantly occupied. And the icing on the cake is that your order has not been found, I don't see it, and that's it. They asked me to get out of the queue, and I let a couple more people through. The next half hour went by, and finally I waited my turn to the treatment room. Naturally, no changes for the inconvenience. To summarize, I spent 1 hour at the point, having placed and paid for the order in advance, and it wasn't a big workload, there were no more than 5 people at the point. The online ordering system works crookedly. If you value your time and comfort, this is definitely not the place for you.

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Полина Ш.

Level 4 Local Expert

I am very disappointed with the work of Sinlab. A child got sick, and I placed and paid for an online analysis order in advance to save time. As a result, the branch refused to conduct an analysis — "we are not doing it now." We lost time, money, and energy, and had to look for another place. Why can't the site immediately restrict the processing of analyses that are not available in a particular branch? This is disrespectful to customers.

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ольга б

Level 6 Local Expert

Close to home, I'm comfortable. The disadvantage is that it is impossible to get through. The girls at the reception are not always friendly (I've been here since the opening and it's the best now). Blood is always taken quickly and well.

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Елена Батракова

Level 3 Local Expert

I like this lab, there are never long queues, and the prices are very high, especially if you take a lot. Surprisingly, even the results for vitamins and iron came in a few hours.

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Алеся К.

Level 4 Local Expert

In general, I liked everything, there was no queue at all at 10 a.m., the order was placed quickly, blood sampling was also quick and painless. The results were sent the same day, in the evening. On the downside, the receptionist was talking very quietly.

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Виктория Н.

Level 5 Local Expert

Thank you, the polite staff, they took blood from my daughter's vein very quickly and painlessly, only pleasant impressions

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Sviatlana L.

Level 8 Local Expert

Reasonable prices, pleasant staff, there are no queues whenever I arrive!

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Андрей

Level 4 Local Expert

Excellent laboratory: competitive prices, fast execution, courteous and professional staff, tidy premises. According to the totality of qualities, the favorite institution of this category in the area.

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Кристина

Level 10 Local Expert

We go there with our son. My son is 2 years old. I really like the attitude of the staff, affordable prices. today we came to take tests once again, it was hard to hold my son in my arms so that he would not run away, and at the same time pay, the girls from the laboratory were allowed into their office while the admin filled out the data and made the payment. Thank you so much for that. 💗

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Юлия Пантюхова

Level 4 Local Expert

I would like to share my impressions about this laboratory, we used the services of Invitro and helix, as well as various medical centers, but this is the first time I have encountered this. From the first trip to this laboratory, unpleasant nuances began. But we were forced to come here again, because there is an opportunity to test the baby from a finger, not a vein. But today was the last trip to this laboratory on Bratskaya. In December 2023, we were contacted for the first time, we were incorrectly informed about the work schedule, as a result, we came for tests and were sent home. We arrived another day, successfully passed the test, but then we waited for him for 4 days, we had to call and write to the line, look for our tests. Three times we gave the child an analysis, two of which were by a woman whose child was just screaming, the first time she did not attach importance to this, although in other laboratories the child came out with a smile. But today the situation was just annoying, coming to the center 20 minutes before the end of the tests, we went to the reception desk, in front of us there were more people taking the test, as soon as people left, they wanted to go into the office, but the woman said that we would be invited, not to enter yet. At that time, the child was walking around the laboratory with a typewriter. The employee came out and invited her into the office, then said with displeasure: "Hurry up." When they began to take an analysis from the child, he began to cry wildly. While taking the material, the employee uttered the following phrases: "You can cry as much as you want", "Scream, scream", "So you had to come by 8 in the morning, and then continue to sleep until 11" and so on. We finished taking the analysis at 11.58, taking the material until 12.00. This is a private laboratory where we pay for services, why does an employee allow himself to make such statements. We arrived before 12, we managed to pass everything. I think this is a complete disrespect for patients. We will not return to this laboratory anymore.

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Виктория О.

Level 12 Local Expert

There were a lot of people and a long queue, but the girls at the reception worked quickly. The staff is friendly. I took the tests at 9 a.m., the results were already at 3 p.m. I liked everything. The blood from the vein was taken a little painfully, but not critically.

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Anast Fedorova

Level 7 Local Expert

Everything is just gorgeous. Everyone comes in on time, no one is crowding inside. The employees are friendly, easy to contact, everything is fast and easy. All data is indicated in the form and the result is sent to the post office, it is not necessary to go for the result. I did the test at 11.45 am and the results were ready by 5 o'clock. Thank you, the laboratory is great✨🔥

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Oksana B.

Level 7 Local Expert

It took a very long time for the administrator to arrange everything, there were 2 people in front of me, I stood in line for 20 minutes just to tell which tests to take…The nurse took the analysis well-it doesn't hurt. But next time I will rather not come to this company. Time is money.

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Виктория

Level 6 Local Expert

Everything is great: pleasant staff, quick analysis results and prices are lower than those of competitors

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Алёна

Level 7 Local Expert

It's a great lab. Near the house. Maybe I was so lucky, but the blood was always taken well and quickly. The reception is working fine, only one more employee is missing, sometimes the queue can be impressive. The results always arrived quickly and in the mail, there were never any problems with this at all.

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Елизавета Друк

Level 2 Local Expert

They took blood from a 6-month-old child's finger, the finger was literally torn with a lancet. The child's blood is flowing from there when it hits, it's already the 4th day and the puncture cut covers almost the entire finger.

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Sun_OceAn

Level 10 Local Expert

Near my house, very convenient. The prices are normal, the results are on time, the staff is good, polite. A large list of analyses. I recommend it! Sometimes it is difficult to get through because of the workload.

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Дед Талаш

Level 17 Local Expert

Terrible quality of service… Either I was so "lucky" or the attitude changed. Previously, it was better, First of all, you can never get through there the first time, secondly ... I passed the tests 4 days ago (which are done 1 day) and in 4 days no one bothered to send the results to the post office (although when passing the tests I specified the mail where to send the result), then I called several times they did not take the handset, as a result, I got through, explained the situation to the girl, wrote down the e-mail again, said that I had sent everything, asked just in case to send a letter from my mail to the post office and she would duplicate it with a reply letter ......result ..... waited another 2 hours called the registry again, looked, the answer : - "yes, we will send it now"…. Question: Where have you been for 2 hours???? are people waiting for tests for the 4th day, and if they ask again, ignore them for 2 hours? A very negative residue remained!! I do not recommend this particular department!!!!

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Андрей

Level 12 Local Expert

Tests can be taken during the day, and not only in the morning as in polyclinics.There is no queue.The biochemistry results are ready the next day.

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Ирина Альхимович

Level 8 Local Expert

The disgusting attitude of the staff at Bratskaya 6. 30.01 I arrived about 20 minutes earlier. When asked to open the door, let me in and let me sit on a chair at the entrance, because I feel very bad and the temperature (above 38), the reception employee said: "So what? We have a lot of people inside (in fact, there were 4 people)." And secondly, a very tricky price - a smear on a covid from the nose and throat costs a little more than 7 rubles, but in fact more than 52 rubles. There is no such amount anywhere in the price list. Don't set foot there anymore. And I don't advise anyone to go there. If it were possible to put "- 5 stars", I would have put it that way. For me personally, Sinlab is now on the blacklist.

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Ольга

Level 9 Local Expert

A very good Laboratory, no queues, the result is sent to the post office very quickly, during the day and the nurse who takes the blood is a top-class professional.

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Дарья С.

Level 4 Local Expert

I would like to express my gratitude to Yana Viktorovna Pisarenko for the excellent customer service. I was very pleased that the specialist listened carefully to my questions and provided a personal solution. Thanks! And have a great day!

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qpmr

Level 5 Local Expert

The result of the urine test did not come (it was already registered earlier, the mail did not change). The capacity was its own, which I said at the reception when they clarified. If the capacity is not the same or something else was not met, then at least they should have written / called. Paid for anyway * Updated: after the operator called (they reported that the result was sent three times on 16.09), I checked the mail again - the letter did not arrive and there was also nothing in spam. After the operator manually sent the email, it arrived

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Кирилл Абрамов

Level 17 Local Expert

The best laboratory network in Minsk! Service, speed, prices, quality at the highest level! Discounts and benefits for pensioners and the disabled, which competitors do not have!!! And always professional staff!

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Анна

Level 8 Local Expert

My husband came for the test results 8 minutes before closing, the receptionist was already ready to leave, she was unhappy with the results. Neither hello nor goodbye. After receiving the results at 55 minutes, she left the laboratory, but someone else could have come, since the working day was not over yet.

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petrovich 777

Level 12 Local Expert

I took a covid test once this fall, they work clearly quickly and you can sign up day in, day out, when there is an appointment in state institutions for a month in advance. The price is normal, lower than in other laboratories, but as always, I would like to lower it.

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Александр Лешкевич

Level 3 Local Expert

After their services, the bruise, plus only for the speed of the result, was ready the same day in the evening.

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Мария Даниленко

Level 6 Local Expert

It's not a bad lab. One of the advantages is the proximity, small queues, work on Saturday, fast results. Of the disadvantages, there are tests that are temporarily not taken. But this can be clarified by phone.

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Natalya

Level 3 Local Expert

There is practically no queue, and the results arrive without delay.

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Антон Шеревенец

Level 5 Local Expert

We took a PCR test at the beginning of winter, of the advantages: one of the few who work on weekends, Everything is neat and cultured Of the cons: noticeably more expensive Several people are allowed into the room and the rest are waiting in the cold for their turn

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АННА Широкоступ

Level 10 Local Expert

We took the PCR test, everything was clear, I signed up, came, received the results, without waiting in line and delays. The girls at the reception explained and advised everything.

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Татьяна

Level 10 Local Expert

The whole family took tests. No queues. The child was issued a certificate after the procedure. It's a small thing, but it's nice!

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Алла Р.

Level 4 Local Expert

I passed the analysis, the result came without reference intervals, which is very inconvenient. In other laboratories, the reference interval and the result are indicated, you can understand the norm yourself or not. I contacted the laboratory with this question, the receptionist replied, "I am not a doctor, I cannot give a transcript," to my words that it was not convenient and I would have to contact other laboratories next time, they replied, "please contact me." If you don't value your customers, then they are appreciated in other labs!

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Ruslan Odirnets

Level 12 Local Expert

Excellent attitude to customers, excellent service. Analyses are always on time and by email (which allows you to save time and not go for the original)

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Денис Пасанен

Level 7 Local Expert

A good laboratory, courteous staff, a wide variety of analyses.

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Генадий Вареник

Level 19 Local Expert

The collection of the material was done promptly, the results were sent by e-mail. Very convenient.

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Сергей Шкода

Level 6 Local Expert

Courteous staff, fast service.

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Виктория Иванова

Level 7 Local Expert

It's not the first time I've donated blood from a vein, but I never knew it could hurt. They hit the vein the third time, the bonus is a bruise. The office is good, the service is pleasant

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Alex Parhimovich

Level 11 Local Expert

Good laboratory, fast results, no queues, a large list of tests, very convenient location

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ollysova

Level 9 Local Expert

It would be 5 points if the polite consultants added a question about the PCR test: "for travel?" — and not just for yourself or the clinic. And then answering: for myself, I had to spend time redoing documents for QR 😅

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Kiryl

Level 10 Local Expert

Kind and helpful staff, willing to go to a meeting if there are disputes, polite communication. They will tell you everything, tell you and help you. I recommend this laboratory.

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Свободный Парень

Level 9 Local Expert

I asked for a covid. Everything was explained politely and clearly, the prices were lower than in other private laboratories. Recommend.

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Krupskaya

Level 12 Local Expert

Everything is fine. The workers are super. Prices in Minsk - fire 🔥. The results are sent by e-mail. Mail, which is very, very convenient. You don't have to go anywhere to pick up the test results. It's always clean. The tests are excellent. I have come across in other clinics that they cannot take blood from a vein , or they do it very painfully. You won't encounter this in this lab.

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Станислав Экспертный

Level 6 Local Expert

The blood was taken very carefully and gently. A minus star for not giving hematogens and coffee, although I really wanted to (

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rst-by

Level 17 Local Expert

I underwent PCR by appointment - I signed up day after day, the procedure was fast, the result was sent to my email exactly one day later.

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Яна

Level 6 Local Expert

We've been calling all the phone numbers listed on the website for several hours. The phone was never picked up. Either it's busy, or (most of the time) just no one picks up and there are beeps or music playing.

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Алиса

Level 9 Local Expert

A rude girl is sitting at the reception! The nurse does not know how to take blood from a vein at all! I hurt you several times! She was also unhappy that I was afraid and breathing deeply! My arm hurt for 2 days and the bruise is huge. My husband also went earlier, it was the same! IT'S TERRIBLE!

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Synlab

97 reviews