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4.7

9 ratings

Khartsyzk, Krasnoznamenska vulytsia, 69

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Khartsyzk, Krasnoznamenska vulytsia, 69

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4.7

9 ratings

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Артём Cорокин

Level 7 Local Expert

I wanted to leave a review for half a year while I lived nearby. But I didn't want to spoil the relationship, because I had to go to the nearest barber shop in another city. The rating is 3, but I will give 4 stars so as not to spoil the rating. In fact: the masters are weak, there is no service, a very long haircut, the corporate culture is low, expensive, and the salon is untidy. There are no complaints about the girls, they are trying, the boys, the haircut is in order, they are trying to talk to the client. Just not enough experience and training. Probably this is more of a message to the managers, a free mini-analysis (unsolicited :)))) The salon's positioning is like a cool barbershop with a personal approach. "we only have one chair to make you feel cool!" But I felt terrible! Toilet: It hasn't been working for 6 months! It could have been solved in 6 months! Once I was sent to a neighbor's cafe, where I was scolded) It's nice to put up with a little haircut! The last time they poured water into a bucket to wash it off, and thanks for that, they hadn't let me in at all before. Speed: The first haircut lasted 2 hours, then one and a half!!! I thought I was going to serve my fifth term! In my city, my mother cuts my beard in 40 minutes. Very high quality! The girl's movements are very slow! Customer orientation: On the first visit, I clearly showed my photo with my haircut. Showed the height. The girl made the height as it seemed to her better, "I liked it better that way." As for what you liked, you're cutting my hair! Until the administrator set up - "do as the client asks" - the master argued with me about my haircut. In the end, it turned out well and they decided to take a picture of me. Corporate culture: when I got my hair cut, a client called and canceled the appointment. The admin and the master had a conversation: the client canceled the recording - the master: phew, well, thank God! - and there was a discussion about the client, and how they don't like cutting his hair, and how he takes out their brains... Are you adequate at all????? How should the client feel about this? This is the bottom!!!!! Untidiness. It feels like everything in the "salon" is done in a hurry. Well, it's untidy. I was offered tea, and they brought me a cheap transparent mug, either worn or stained (perhaps the water precipitates). Buy 2 normal white tea pairs!!!! They poured tea, put it away from me - they said let it cool down, and brought it to me when it was completely cold) The beauties! Dark walls require washing, especially in the area of tools. Wipe the dust off the baseboards and in the corners!!! Additional sales. You're losing money by not teaching employees how to sell beauty products. I'm talkative, but no one has asked me what tools I use, what I love, and why, in order to sell it later. 5-10% of the turnover receipt would be received. Communication: I did not know the working hours, I called several times after hours. No one called back. I drove by once during business hours, wanted to make an appointment, it was closed, no one answered the phone. And when I got through, they always clarified what and how, how to cut, which master. Write down in the contacts of the clients with the name of the master and preferences for haircuts, write down the script: "THE NAME of the CLIENT, glad to hear from you again, are you like last time to the NAME of the MASTER, haircut hair + beard?" It's free, the customer gets a kick out of it! I don't remember the names, they tortured me every time - what does the master look like in order to get to the right one. Price: at this price, everything should be much better. I only went to see you because I was closer and had already explained to the master how to cut hair and the haircut itself was good, but everything else was bad. Supervisors - you are often in the salon!!! Every time they passed by, the hostess made hugs with the receptionist girl, the owner passed by, straightening his beard in the back room. TALK to the client, you're working for us! Say hello to the client at least cordially, smile, show hospitality!!!! When I opened the first point, I talked to everyone and it gave me a lot of information (another area)! You are depriving yourself of growth points, and if a competent competitor comes, you will be left without customers. Ask what you liked, what to improve, where you learned from, how you like your haircut, etc.! Sincerely, to the developing business!

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Владислав М.

Level 2 Local Expert

Very friendly staff ,good location,affordable prices,hot and cold drinks are offered while waiting 😁

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Степан Галицкий

Level 5 Local Expert

It's a great place! Great staff! A pleasant atmosphere, and most importantly, the quality of haircuts

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