Забронировал билет, произвел оплату. После снятие денег с моей карты, вышла ошибка что стоимость на билет повысился. Окей, захожу в онлайн банк деньги сняли. Захожу на сайт стоимость билета все также, без изменений. До них невозможно дозвониться, одни номер просто включен автоответчик просто для проинформирования, а другой вовсе не существует. Уже жду который день, деньги так и не вернули)) Я думал таки махинации остались в 90-х, но нет. Оказывается они все еще существуют.

Владислав Шибанов

Level 3 Local Expert

If it would be possible to put "0", I would be happy to put it. I urge everyone to NEVER use the services of this company if there is a choice! When everything is good, everyone is good. But as soon as an emergency situation occurred in connection with the situation in the UAE, this aggregator behaved just disgusting. It's hard for me to call them a company because they don't have a phone or an office. Only chat support, which responds once every 3 days, motivating this by downloading the operator. It is during force majeure that the integrity and quality of the services provided are manifested. They just DUMPED us without notifying us about the postponement of the flight (only after the fact). Because of this, we were forced to stay in the country for another 3 days at OUR OWN expense and spend a lot of money to contact the Airline. Moreover, they also paid 790 rubles for speeding up the consideration of the ticket transfer application. Emirates Airline says: "and we canceled the flight yesterday, please contact the agent." The rest was ruined, no compensation, no apologies. Although it was just necessary to inform in time. I hope they will be closed soon!! It is better to overpay a couple of thousand than incur much more expenses due to negligence. I will file a claim with the court.

See original · Русский

Елена Н.

Level 4 Local Expert

We booked tickets through onetwotrip, the airline canceled the flight, issued a forced refund, for which we received a fine of 40,000. The service retained its commission, service fees, and even the bank's commission for the transfer. At the same time, before the cancellation, they clarified with the manager, she said that the fine would be about 20,000... And with all these deductions, you need to call the airline and cancel the tickets yourself... because the onetwotrip service doesn't even do that. It's a pity there is no score of 0

See original · Русский

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