МТС

2.1

96 ratings

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Level 11 Local Expert

We were very satisfied with the service. I needed to get a SIM card. Yes, there was an electronic queue, but we didn't have to wait long. Manager Pavel explained everything clearly, advised, and changed our initial tariff choice. It left a very pleasant impression!) Thanks guys!

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Ирина Соловей

Level 9 Local Expert

Review of the visit on 05.01.26. I've never been served like this before. It was necessary to pick up a new smartphone after the warranty period. It was postponed for a day. Everything seems to be normal, they came, everything is in place. And then the girl (apparently an intern) tried to arrange everything. For almost an hour, with dozens of phone calls, apparently with more experienced employees, she did not succeed. Allegedly, the QR code does not beat, just like at the checkout for a Penny. In short, after a 12-hour working day, another hour of stupidly spent time Advice to superiors: Don't leave the interns alone, or there is a picture instruction option.

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Юрий Кривицкий

Level 12 Local Expert

Terrible service. 02/13/2025 I came in to find out the tariffs for the 3G shift. The visitor was alone and was served by a consultant, he stood at the counter for a couple of minutes - they didn't pay attention to me, then they told me to take the ticket with a dissatisfied look. I took it and stood with the ticket at the counter for another 5 minutes, when they realized that I wasn't leaving, they asked me what I needed. He replied that he was interested in tariffs, and reluctantly, with a dissatisfied look, they gave him a printout.

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341927 Абабурко

Level 2 Local Expert

I was very satisfied with the service provided by Zuyevskaya E.P. Quickly, efficiently, and kindly. Thank you. I recommend this communication salon to solve problems and designs.

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Андрей Котов

Level 16 Local Expert

A disaster! There are 4 employees in the salon, only 1 is serving. But even the paper in the electronic ticket machine cannot be replaced. It's over and that's it... The waiting time is from 20 minutes. I admire the slowness, as if these people want to slow down the time of the universe.

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Tona Dubodel

Level 2 Local Expert

Very long service! We stood in line for about an hour and a half, the girl served only 4 customers! And he's also distracted by non-working moments. There is no electronic way to disconnect the phone number, if they had known about such a service earlier, they would have gone to A1 to connect the phone number first!

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Оля

Level 3 Local Expert

terribly long service. There are a lot of people all the time, but at the same time, one consultant always works and no one does anything about it in half an hour, at best, one person is released next time, for more effective stirring, I will write to the complaint book :)

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Вурдик

Level 12 Local Expert

Terrible service, 2 employees, olin sells headphones for an hour, the second one is engaged in social assistance, after all they close for a break, although there is no word about a break in the work schedule. I would also like to add that many convenient points of communication have been closed, which has become extremely inconvenient.

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Игорь

Level 6 Local Expert

Customer orientation is at its height. Thanks to the consultants: they helped with the choice, explained all the nuances. My wife and I are happy.

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Анна Мельникова

Level 11 Local Expert

The queues are huge, the customer orientation is at zero, and the fact that offices are also online is disappointing every time you start using the services.

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Саша Ягодка

Level 11 Local Expert

Terrible service in the salon, 3 employees end up working alone. For half an hour, the queue did not move a single person.

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Наталья Андреевна

Level 4 Local Expert

Unfortunately, my visit to the MTS showroom on Rokossovsky Street left an extremely negative impression. I had to wait about an hour just to receive the order that I had placed in advance in the online store. In the modern world, when each client's time is valued, such indifference to the organization of the flow of visitors causes only indignation. The wait at MTS has become too long.

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Matvey P.

Level 3 Local Expert

It 's too long to wait , one operator is working , and another one is sitting next to him , and he doesn 't care where the people are standing , but he doesn 't call , says I 'm working , and he sits and looks at his colleague as she is torn

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Владимир

Level 7 Local Expert

The woman was pleasant, but one employee on 3 computers in broad daylight is a lot. I had to wait sooo long, despite the fact that I was second in line) It felt like I was stuck in the clinic of the two thousandth, which I don't miss.

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Александр Б.

Level 3 Local Expert

I didn't find any advantages. I have booked a smartphone for purchase. They said on the phone, wait for the SMS about readiness and then you can come. Come. A huge queue. The queue is electronic. There is only one of the two slots for employees on site. And that's all through this window. Who is on loan, who is on a guarantee case, who is glass for protection, who is connected. I waited 40 minutes, two people moved forward. "great" service, guys. I will not recommend it to anyone 👎👎👎👎 Without waiting, he left with nothing. MTS, you are losing customers. Think about it

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Владимир

Level 5 Local Expert

The staff is very relaxed. They don't need clients. They work so slowly that they have specially organized an electronic queue. At the same time, one client is served for 5-10-20-30 minutes. You won't get through it quickly. Like the sloths from the cartoon.

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Pavel Kaputski

Level 4 Local Expert

I ordered a tablet through the online store for the promotion as a gift to my wife. The next day I arrived, but there was only a sample from the showcase (printed). Although the day before, at the time of the order, there were two of them. I don't want to give you a printed one, of course. The consultant girl answered quite rudely and without understanding at all. "He's new." That is, my order was simply given to someone else. At the same time, the price for the day returned and became 200 rubles more. Disgusting impressions. It was no longer possible to buy a sealed one in another office. The disappointment in the store and specifically in the office is complete. I'm already silent about the queue, in which I had to stand for about 20 minutes. Going back 20 years in time, honestly. I rarely write reviews, but it's hard to hold back here. The level of service and communication with customers is disgusting

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Evgeni Antonovich

Level 5 Local Expert

Today, an MTS salon specialist solved the problem with setting up MTS music, which he had been using for 8 years, and recently I received a payment request, although the service was paid for, and a specialist in this salon fixed the problem.… Thanks…

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Дмитрий Б.

Level 3 Local Expert

I'm in this salon right now. The electronic queue ticket is not issued - the tape was brought with the wrong winding, the employee shakes it to a smaller one. Three people, three jobs, only one working. Level.

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solomea07

Level 10 Local Expert

It is impossible to maintain for a long time, do something, three employees are sitting, 1 is serving.

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А Г

Level 3 Local Expert

Terrible service! There is 1 person in the queue, the service is at least 40 minutes, not a competent specialist!

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Артур

Level 8 Local Expert

Disaster, not maintenance. Saturday, prime time, one employee is working. And it's hard to call it work, but rather the behavior of an amoeba.

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Яков Варакса

Level 5 Local Expert

I liked the staff who work there and the level of service, the girl helped with the selection of headphones and orders, thanks to MTS for the quality of service.

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Aliaksandra

Level 6 Local Expert

Terribly slow service, the queue didn't move at all in 15 minutes.

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Андрей Мерненко

Level 12 Local Expert

Everything is cool, they helped to book a phone, explained everything and helped. By communication and appearance, very pleasant people work. Recommend. 😌

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оля

Level 8 Local Expert

I like that there was no queue. It's even surprising because the employee was 1. The girl at the counter explained everything well, thank you

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Егор Примак

Level 10 Local Expert

The bill collector at the terminal is broken

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Сергей 9414

Level 13 Local Expert

The service is very poor, three people should work, but only one works.

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Дмитрий Бочаров

Level 7 Local Expert

like all the reviews listed below, mine is no different, just 20-30 minutes each granny will be explained how to set up the phone)

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Ирина Степанова

Level 8 Local Expert

Great salon, great service, good choice

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Андрей Андрей

Level 9 Local Expert

Many thanks for your patience and help to the best employee of the year, Julia O.

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Максим Рычак

Level 2 Local Expert

The sales managers are very good people, especially Pavel Mikhalyuk, I highly recommend it.

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сергей г.

Level 8 Local Expert

If you rate it on a scale of 1-10, it will most likely be -5. There is no staff at all

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sveta laboda

Level 10 Local Expert

High-quality and courteous service

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Алексей

Level 7 Local Expert

1 person for 3 jobs. We waited 20 minutes.

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Ivan I.

Level 4 Local Expert

You call the specified number, the child picks up the phone and laughs. A very serious attitude to work...

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И М

Level 12 Local Expert

An ordinary MTS salon, but very unpleasant specialists work. The questions are answered roughly in the style of "if it's expensive, don't connect" instead of suggesting other options. Only a negative impression remained from visiting the salon.

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Станислав Герасимович

Level 6 Local Expert

A good salon, a large selection of appliances and gadgets, polite staff.

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Павел Сапожков

Level 19 Local Expert

Very polite staff, located in the shopping center. Hippo. Convenient large parking lot.

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Sergey Iwanowich

Level 6 Local Expert

The queue is constantly

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Сергей

Level 6 Local Expert

Two people are sitting doing nothing , the queue is electronic

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Иван С.

Level 5 Local Expert

It's easier to go to the nearest one - it's all very long here

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Павел Б.

Level 8 Local Expert

I wanted to buy a loan for Halva, the seller began to hang noodles that the bank closes the card and now there is no way to pay with it!!Now I don't even look close to MTS in this store

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Александрович Владимир

Level 13 Local Expert

A good salon.

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МТС

44 reviews