Mooon

4.1

110 ratings

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Level 3 Local Expert

We were at the 07.01 screening of "Avatar: Flame and Ashes" in this cinema. We chose the compact hall N4 with comfortable single chairs. Initially, I didn't want to visit, based on old reviews, but we decided to give this object a chance. As a result: excellent quality movies, a large selection of products, friendly staff. The cinema space itself was pleased with its unusual design. Yes, there is a slight disadvantage in the lack of signs to other halls, but I think this shortcoming will be fixed soon. There is no waiting area, but it is not needed here, because there is a new Heroes play bar nearby, where you can sit and have a delicious meal! Thank you for your new movie space!

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Артемий

Level 4 Local Expert

Checkpoint.by💚 The new Moooncinema cinema in Minsk City Mall📍1. Comfortable and comfortable seats, my back does not get tired, my legs do not need to bend with my two-meter height. I took a seat for 18 rubles - the standard. 2. Huge screen, high-quality picture and excellent sound. 3. The cup holder is hollow with a partition, you can't put the phone down, a small cup of coffee can tip over. 4. The disadvantage is that there is no wardrobe, at least all the visitors carried jackets with them. 5. The waiting area is simple, with a couple of tables. You can't sit, you just have to wait standing up. 5. The popcorn is fresh. 6. Friendly and helpful staff. 7. I went to the movie "Get knives. The resurrection of the dead." Like💚 My score: ✨8/10 points✨

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Ульяна Сазончик

Level 3 Local Expert

We went to see Harry Potter with the whole family. Hall 2 lounge (it was not possible to attach a photo) deserves special respect in this cinema. Upholstered armchairs with comfortable cushions, the first row — single and double beds, which we bought and did not regret. The staff at the checkout served the queue very quickly, so they didn't keep us waiting long. Separately, I would like to mention apple-grape popcorn, it is probably the best thing that exists in the world! Thanks for the viewing experience, we will definitely come back again!

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Оксана Никитина

Level 2 Local Expert

This is a place for those who don't like faceless cinemas. You can come here not just to "watch a movie", but to fully immerse yourself in the atmosphere, unusual style and comfort. Soft muted lights, thoughtful interior, comfortable comfortable chairs, huge screen, high-quality sound. The halls are distinguished by their impressive interior, compactness, and comfort. Because of this, there is a feeling of private browsing in good company. The staff is friendly, it feels like it's not the managers who work here, but the movie fans. Convenient location and accessibility. I will definitely come back again and recommend it to my friends.

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Роман З.

Level 3 Local Expert

I want to share my impressions after going to this cinema, to the movie Avatar 3, 04.01.2025 in hall No. 1 at 17:20. From the pros: The original interior of the cinema, the girls were quickly served at the box office when buying food, comfortable chairs in the hall. Of the cons: There is no wardrobe, there are only 20 storage rooms for the entire cinema. Very narrow corridors. And the most annoying thing when watching the movie, Avatar 3, was about 2.5 hours later, the sound and picture began to freeze, after 20-30 minutes the film was stopped (when everyone started to get indignant) and the film was returned 20-30 minutes ago, there were no more freezes. I hope there won't be any such hangups in this movie theater.

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Ирина

Level 7 Local Expert

I visited the cinema, I was impressed by the hall, the unusual design of the cinema, I would even say unique. The staff is helpful and courteous. The only thing I didn't like was the very long advertisement. The film was supposed to start at 17:10, but there were endless commercials that lasted about 10 minutes, yes, commercials are the norm, but not in such quantity. The chairs were very comfortable, the sound and video quality were good.

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Олег

Level 3 Local Expert

The cinema is unlike anything else in Minsk, it has a unique design, bright and memorable. We have already gone twice to different screenings and to different halls (1st and 4th), each session was excellent, the staff was friendly, the cinema bar is pleased with the choice of snacks and drinks. The prices for cinemas are normal, there are profitable combos. We were satisfied with the visit and will definitely come back again!

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konstantin_doctor@mail.ru

Level 12 Local Expert

I want to share how the Avatar 04.01.2026 movie session took place at 17:20 in hall N1. The cinema bar area is separated from the cinema. A crowd of people gathered in front of the entrance to the hall, and the launch began 10 minutes before the start. At 5:20 p.m., the commercials began, followed by a movie. After about 2 hours and 20 minutes, the picture and sound began to freeze (which ruined the viewing experience), then after 20-30 minutes the show was stopped and the movie was returned 20-30 minutes ago, there were no more freezes. The gym itself is nice

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Александр Гаврильчик

Level 30 Local Expert

We went to the movies for "The Devil Wears Prada 2". The first 10 minutes of the session, advertising is already a base. Okay, when it was still the premieres of future films, or what awaits us in the near future, but when vacuum cleaners are advertised to us, of course, yes, that's what I wanted to see by taking movie tickets in the Premier hall to the seating type - “Sofa". The seats are not bad , but I would like to have somewhere to put my feet , and it's so spacious and cozy in general, the seats themselves are soft and comfortable , and there is enough room for drinks and food. Probably the best option for 2 is to take the Family Sofa and lie down on the sofa and look at the two on different sides of the sofa. The sound and picture are not bad, but in the very last places against the wall there is a slightly strange bass sound, as if blunted or distorted due to the speakers directed in the last row. The interior is 9 out of 10. At the exit, the trash cans are not designed for almost full seating, because we left almost at the very end, the garbage fell through the bins, well, to put it mildly, such a picture)) I had to think about where to put the trash so it wouldn't crash( The staff is polite and works smartly) Everything is clear on paying for tickets online, everything works 10 out of 10, especially the booking system before payment, which will not cause inconvenience in buying tickets for the same seats by two different spectators.

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Екатерина К.

Level 4 Local Expert

I've been waiting for the opening for a very long time- and for good reason! The cinema is not at all like the rest of the chain's cinemas, but it's no worse for that. I was only in Hall 3- wow! In general, guided tours can be conducted throughout the space - very stylishly colorful) A wide range of treats and smiling staff. The location is chic!

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Вика Кузник

Level 2 Local Expert

We went to the Moon cinema on Zootopia 2 — I really liked the cartoon, it looks easy and interesting. The popcorn is really delicious and fresh, which is a plus. From the little things: the drinks didn't go very well — the sprite was almost tasteless, like a "Dewdrop", and for some reason the cola tasted like sprite. Overall, the impression is good, the cinema is pleasant, I will be happy to come again.

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Полина Б.

Level 3 Local Expert

23.01 we were on the Maid in the mooon hall+ At first it was cool in the hall, but later it became normal. As we understood, the temperature is low in the local areas of the hall, where the air conditioner blows the most. This is the main disadvantage. Otherwise, we are pleasantly surprised: Since our last visit, where the avatar "failed", there are pleasant changes: the viewing quality and the obvious work with the staff. First, we bought tickets for the wrong date, arrived and replaced the tickets on the 23rd. We filled out the refund application without any unnecessary movements and there are no problems) The staff explained in detail about the free parking and their loyalty system. The service has improved, I will definitely come back again.

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Валерия Л.

Level 3 Local Expert

Terrible service, customer orientation at the lowest level. We chose the right place/ row/ location for us/the date, as a result, we received completely different tickets, it's a pity that we didn't pay attention right away. Upon arrival at the cinema, we were simply kicked out with the words "you didn't watch it yourself." We didn't look through it, really, but sending completely different data, as far as I'm concerned, is a mistake for the service. The call center operator was very rude and tried to end the conversation faster. The impression is terrible.

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Alexei V.

Level 7 Local Expert

The cinema is good in a vacuum, but God forbid you get tickets for the first row (experience from Hall 1) . I think this row shouldn't have been there, otherwise I can't imagine how it could have been positioned so close to the monitor. Watching a distorted and, as a result, blurred image, turning the neck into a ram's horn significantly spoiled the impressions of the film. I was also upset by the delay of the session for no apparent reason.

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Илья

Level 8 Local Expert

It was 04/15/26, in hall No. 3, the session was 15:10. -trellers for 7 minutes. - The temperature is comfortable -The sound is great (but you can add 5-10% to the front speakers) -The chairs are great. The biggest disadvantage is the terrible popcorn, I hope next time it will be delicious and not tasteless. The film lasted 2:40 minutes, 3 hours flew by comfortably in the hall

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Александр Айплатов

Level 5 Local Expert

I was in hall No. 2 and it's some kind of trash) The seats are not comfortable, my back is stiff. It's very cold in the hall, the whole hall was sitting in jackets, at that moment it was -7 outside, I'm afraid to imagine how cold it is in the hall when it's -15 outside. The design is for an amateur, but for me it's like I got into a teenager's den :) There is also a table on the seats that has ports for charging the phone, but the light bulb that shines from charging was uncomfortable. I don't know how the atmosphere is in other halls, but the first impression is ruined. One of the advantages. Very high-quality sound!

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Дарья Зарецер

Level 13 Local Expert

The interior is cool) We went to the movie "Eternity" today. The prices for drinks are, of course, very high (5p for a coke, but since this is a cinema, it's excusable). We were in the 3rd hall and were very satisfied with it, as it is convenient and comfortable there)))

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Екатерина Макаревич

Level 5 Local Expert

The seats in hall 3 are comfortable, the atmosphere is cool, but that's all good : ( there were problems with the sound during the session, the whole movie and the event, the soundtrack was duplicated and apparently lagged, because it was very clearly audible. Also, the sound seemed to be unevenly distributed throughout the hall, which made it difficult to make out the dialogues on the screen, since the characters were whispering on the left, and third-party sounds were rumbling on the speakers on the right. plus, the picture seemed to be of poor quality, I don't know if it's the screen or if the seats are just too close to the screen, but we clearly saw the noise (pixels), which is a negative vibit perception. I usually take 3-6 rows in the cinema, as such an optimal thing, but here on the 3rd screen the picture was already very distorted, it is difficult to imagine how on the 1st row. in general, I only go to the cinemas of the mooon network, but it was the worst of the trips to the cinema in general. since I, like most people, go to the cinema in addition to the opportunity to watch earlier, just for the sake of good sound and pictures. throughout the film, I had the feeling that I should have waited for the movie on the Internet, that then even the impressions would have been better (

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Ирина Радюк

Level 10 Local Expert

Maybe, of course, they'll fix everything, but so far they haven't been impressed at all: to find hall 1, you have to go ask, that is, there is no sign. There were probably not enough employees, they were standing near the hall and did not understand whether it was possible to enter, people were also walking back and forth, it turned out that they had to wait.there are no seats near the hall, the child was squatting until an employee arrived. If you compare it with another one on Timiryazev, it's heaven and earth.

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Емилия Козлова

Level 2 Local Expert

We went to the cinema on Friday with a guy, I really liked it. I would also like to mention the work of the staff, everyone was smiling and it was nice to be in this place, and special thanks to the girl near the popcorn (she put together a cool set with chips and drinks for us). The evening was a great success🥰

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Nikita Andrushkevich

Level 4 Local Expert

Due to technical reasons, the previous session was delayed. Because of this, a lot of people stood in the narrow corridors and waited for the launch. They let me in after the start of the session already. It's very narrow and uncomfortable. There are also questions about how safe it is for fire safety to have such narrow spaces in a cinema. The gym itself is comfortable. But the organization is just trash

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Андрей Селицкий

Level 14 Local Expert

To my great regret, I decided to watch the premiere of Avatar in this cinema. I am a long-time fan of the Moon network and have been visiting only these cinemas (Palazzo and Dana Mall) in Minsk for the last 2 years Being confident in the level of service, we decided to scout a new location from the premiere. In fact, it's a complete disappointment.: The catfish location is built terribly, it is impossible to navigate in space, the "yummy" sales area is too small, the cash registers are very close to each other. Regarding the session itself: for the first time in my life, the film "disappeared" (the sound and video series became out of sync and then completely froze), the cinema administration in no way addressed the visitors with an explanation of the problem and an action plan. Some of the visitors simply left, some went several times to find out what happened and when it would be fixed. That is, in the event of an emergency, the administration did not in any way inform the visitors about the further action plan or the ticket refund mechanism. As a result, we waited for the restart of the picture, we had to review the extra half hour of the film again. As a result: ruined plans and a disgusting aftertaste from the actions of the administration in an emergency situation. I give 1 star - I do not recommend anyone to visit. We will continue to visit other cinemas with more competent and customer-oriented staff. Session from 5.01.26 at 17:20 prime hall

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Алексей Ф.

Level 5 Local Expert

09.04.2026 - 19.00 Hall number 3 is the last row. I never would have thought that there could be such a terrible sound in a movie theater. The characters' voices were doubled and echoed back from the screen. At first, I assumed that the problem was in the movie's soundtrack itself, but no. After the movie, the speaker picked up the microphone, and there was the same problem. Other visitors also told the presenter that there were problems with the sound. Dear moon, please invite the sound engineers and do something about it. This is unacceptable....

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Алешка

Level 6 Local Expert

The interior is OK, but the ergonomics of the entire complex are terrible, starting with the narrow corridors and ending with the chairs and their location relative to the screen. There is a separate boiler for advertising Ludoman companies. The sound is good. I do not recommend visiting.

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Алина Хапалюк

Level 4 Local Expert

Very good cinema, top-level service, delicious popcorn, friendly staff, helped with all questions. Interior fire

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Виктория

Level 3 Local Expert

Unfortunately, today's trip to the cinema was ruined :(. An error occurred with the tickets, they were ordered online, but they were sent on the wrong date and to the wrong address, as a result, no action was taken by the cinema staff to remedy the situation, although we contacted both the box office and technical support. They just kicked me out at the beginning of the session.

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Natali

Level 7 Local Expert

Very good staff. Polite, friendly, helpful staff. The interior is atmospheric BUT the seats in Hall 2 are very uncomfortable. Pillows take up a lot of space, it's uncomfortable to sit. As a result, almost all of them were removed while watching the movie on the floor. Why are there no recliners? They are much more comfortable. There is no wardrobe Put hangers in the hall at least

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Ульяна Жарносек

Level 4 Local Expert

To be honest, I'm very upset about this movie theater... I had high hopes, unfortunately, I didn't like anything except the movie itself. The usual service, but for a lot of money. We took a strawberry slush, which made me feel bad for the rest of the day. We won't come again!

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Kristina

Level 14 Local Expert

We made a beautiful cinema, that's all. I really loved the chain of these cinemas, but after coming here, I was upset. We went to Avatar 3 with a large group, bought tickets with one check, and as a result, we were able to use free parking for only one car. They don't even warn you about this at the checkout. Bottled Cola doesn't look like a coke at all. Today we tried to call the call center to clarify about the item left at the cinema, but we couldn't get through, because after 20 minutes of waiting, no one answered us. The service is just terrible. It's better to visit another cinema, not this one.

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Artur Y.

Level 7 Local Expert

17.01 session at 18:30 the movie "The Maid" the whole sofa and table are strewn with popcorn, is it okay not to clean the room after the previous session or is a vacuum cleaner a luxury nowadays? The guys at the entrance don't have a QR code reader for tickets. Log in to the browser, log in and show the ticket, that's bullshit. There will be zero service for the cinema in 2026.

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Ваовара Е.

Level 3 Local Expert

We went to the cinema with the company today. Sorry, we were making a cash register. We booked tickets to the Dana Mall on March 7th. We sent tickets to Minsk City Mall on March 5. Thank you. They didn't notice it right away. They came on March 7 and kicked us out. They did not help to resolve the issue of ticket refund in any way. The support service shut us up on the phone!!! Teach your call center how to communicate and resolve issues.

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Алиса Чижёнок

Level 3 Local Expert

One of the most beautiful cinemas from this network looks great, however, the employee who stood at the entrance on Saturday at the 4th heroes cinema hall noticed when checking tickets that they were bought on a different date, this upset us very much, but her reaction turned out to be extremely unpleasant, threw us "it happens" and demonstratively closed the door with a malicious smile on his face. I do not dispute that it was our fault that we did not check the date and bought the tickets incorrectly, but the employee reacted very badly to this.

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Valeria

Level 3 Local Expert

We went twice. Comfortable, unusual, interesting. But I was very disappointed both times with the service and the food. 1. The cola from the vending machine is not a cola at all. It's not clear what was mixed with what. It was the first time, to be honest, that I realized that it could be so tasteless. Instead, they took 0.5 for 5 rubles in a bottle for the second time. Maybe that's what it's meant to be😅 2. The employees are upset with their lives and shrugged their shoulders at the problem with the QR code from the site (it didn't work) in the style of "well, it happens." We didn't ask to figure it out, but it wasn't pleasant. 3. No one knew when to enter the gym. People were standing under the door and only one guy looked in and said that the hall was empty, advertising was going on. Come in who wants it turns out. And when he wants to. Everyone laughed, but they also went out, only there was no one around at all. By the way, the trash can is nearby too. Yes, it was a late show, but there wasn't a single soul In response to our comment in the elevator about "we won't go any further yet", we heard a confirmation from a couple standing next to us I wish you good luck in improving, but for now it's terrible, I'm sorry..

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dzlata

Level 3 Local Expert

I really didn't like the loyalty system. The website says one thing, the staff says another, if you want to refund the money for the ticket, don't get your hopes up. They will only return the gray hair on their head and will not be able to resolve the issue, but they will write: we apologize for the fact that our site charged the wrong amount, although it showed a completely different amount on the screen when debiting.

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Pavel

Level 17 Local Expert

I have never seen worse bathroom repairs anywhere. A place where you want cleanliness and comfort has been turned into a horror room from which you want to escape. Very uncomfortable

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Анна Ш.

Level 12 Local Expert

An unusual interior that distinguishes this particular Moon from others. It's a pity that even the brightest premieres are not held in all halls - I would like to evaluate the "beds" at the Ave Maria screening.

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Настя

Level 2 Local Expert

As a result, the tickets were sent on the wrong date and to the wrong address, which were initially indicated when buying online, unfortunately, we did not notice this. Customer orientation is at a low level. The administration did not try to resolve the issue in any way, they just kicked out right before the start, saying that they had to check and did not admit their guilt.

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Radik1337Blr

Level 9 Local Expert

I went to the movie "The End of the World Project", the movie is very cool, BUT in hall 1 there is a great sound and a juicy picture, the chairs are very comfortable, the cup holders are very conveniently located (below the armrest) For future visitors: the optimal rows are 5-8 and as close to the center as possible, because due to the peculiarities of the hall, the view from the edges seems to be peeking around the corner. 1-3 rows are looking up, the last 2 are the view from afar

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Александр Санчело

Level 3 Local Expert

The betera commercial was shown twice before the movie started. The advertisement was even on the wall in the hall itself. The chairs are terribly uncomfortable. With the betera advertisement, I could watch it at home without paying 16p for a ticket.

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Николай

Level 7 Local Expert

I was on Avatar 3 on 10.01 at 21:40, when paying at the checkout for food, an incomprehensible situation arose, I paid with a card and I have a premium card that seems to have a 10% discount on everything. I found out about this when my card was already beeping for a payment from a nearby cashier who asked if he had such a card. I asked my cashier why she didn't ask me about it. In response, I heard silence , of course, this situation has already ruined the whole session .

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Анастасия П.

Level 4 Local Expert

I was upset that the staff of the cinema cafe did not know the assortment and did not provide information about promotions and combos, we took a set that fits the combo, but they gave it to us at full cost and only after the sale did we see information about the combo ... when asked why they did not tell us before the purchase, they replied "well, people themselves say that this is a combo...". The impression of the visit was very spoiled:(

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Helga_nordic

Level 6 Local Expert

For personal reasons, it was not possible to get to the session using pre-purchased tickets. I came across a document on the space's website stating that tickets can be returned as bonuses (in addition to the standard refund at the box office), but no details about the mechanics. On the day of the session, I tried to call the call center to clarify the details (spoiler alert - failed). At the beginning of the call, a 1-minute wait was announced before the operator answered, and by the 15th minute of the call, it was already 14 minutes of waiting. She spat and went to return it to the cashier. If you have 1.5 people working in a shopping center, it's sad, the service is so-so.

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mniynmin

Level 2 Local Expert

New cinema, everything is great It was great that your network showed BTS (unfortunately, much later than we would have liked, as many have already watched online) . We are really looking forward to the BTS concert in Koyan (April 9/11/12).

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Андрей Р

Level 3 Local Expert

We went to Avatar, and we had enough for half an hour. The picture is soap soap, impossible to look at. There are some more stripes in the center of the screen.

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Анастасия

Level 14 Local Expert

The interior is cool, but everything is very small, there are a lot of people, there were 20 people in line to buy water before going to the session, because of this, the first 15 minutes of the session were noisy in the hall.They made some crooked narrow corridors, inconvenient. The toilet causes mixed feelings, it seems fresh and just renovated, but it seems uncomfortable, the cinema in the palazzo is head and shoulders above (maybe this is a taste)

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Прасковья

Level 5 Local Expert

The site is as poor as possible. It showed that the bonuses were applied to half of the ticket amount, but the entire cost was deducted from the card. Support decided not to do anything. Plus the sofas are dirty, popcorn in all the crevices

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Герман Семак

Level 2 Local Expert

The girl was cool at the food area, and the hall is beautiful. We will definitely come with friends again. But if charging hadn't been in the eyes at all, the song would have been

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Anastasia

Level 12 Local Expert

The session on May 10 at 13:20 is very cold in the cinema hall, on the one hand it is very blowing with a cold stream of air. Terrible coffee from the vending machine, 99% milk and 1% coffee were served in a portion of flat white (hello to Dr.coffee machines). Everywhere there are traces of "unfinished" repairs. The only advantages are an interesting concept idea and more or less delicious popcorn.

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Дима Никитин

Level 4 Local Expert

I went to the movies with a girl at Zveropolis 2. What we can mention: popcorn and ginger raspberry tea. It's very advanced, I advise you.

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Дмитрий Викторович

Level 10 Local Expert

6.02 I went to Avatar with my friends. The screen quality is not at the price level. And 42p for two seats is not worth it.

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