I really liked Madeleine! Cozy atmosphere, delicious pastries and excellent service. I ordered a cappuccino and a croissant, and it was just perfect. I also tried their famous madeleines - it's just a bomb! I highly recommend this place to anyone who likes sweets and prefers coffee. Five stars!" ☕️🍰😊

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Шахзода Исамова

Level 4 Local Expert

The Madeleine Cafe in Shymkent is one of the most famous places in the city, where people come for desserts, coffee and a relaxed atmosphere. This establishment has both regular guests who have been visiting it for years, and those who remain disappointed after the first visit. Therefore, the impression of the cafe is ambiguous and depends on the specific branch and even the change of staff. Among the advantages, many visitors note the cozy atmosphere and beautiful interior. Some branches are decorated in a very original way, for example, in a fabulous style, which creates a pleasant mood and is suitable for meetings with friends or family gatherings. It is often written that pastries, desserts and coffee are really delicious: cakes, croissants and lattes are especially praised. There are reviews where people call this place their "favorite cafe" and note the courteous staff and good service. However, there are also many disadvantages. The most common complaint is the quality of the food. Some guests write that the dishes can be stale, over-dried, or pre-cooked. For example, they complain about dry pastries, old meat, or unsuccessful desserts. There are also serious complaints about sanitation and cooking accuracy, which greatly spoils the overall impression. Maintenance is an equally common problem. In the reviews, you can find the opinion that the staff is sometimes rude, slow to work or does not pay attention to customers. Some visitors complain that the order has to wait a very long time or that the staff is being rude. There is also dissatisfaction with the fact that prices are quite high and do not always match the quality of food and service. As a result, we can say that the Madeleine in Shymkent is a place with good potential: cozy, with delicious desserts and a pleasant atmosphere. But at the same time, the quality strongly depends on the specific branch and the work of the employees. Someone remains a regular customer and has been coming here for years, while someone, faced with poor service or poor-quality food, never returns. Therefore, before visiting, it is worth considering different reviews and, possibly, choosing proven points.

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Айганым Жакудаева

Level 3 Local Expert

Excellent service, delicious coffee! The atmosphere and the food are great, I come back here again and again!

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