Very low level of service - the staff work very slowly, they often leave the workplace - because of this, a short queue of 2-3 people sit for 40-60 minutes. 2 cash desks - one is not working, the cashier left for lunch at the other, and this is on Tuesday at 12:00 p.m. They say wait another half hour (after I've already gone to the manager). That is, interchangeability is not built. Many people write about it, but there are no improvements.

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Mr. D.

Level 27 Local Expert

Unfortunately, the service of premium customers does not meet even the minimum expectations at all. Botagoz did not even try to help solve a generally simple question. An extremely negative impression of office visits and premium service. It was October 2, and just today we received a response to the complaint, in which the bank is directly lying. For identification purposes, if the bank wants to figure it out and not unsubscribe, the application number is: C-363649

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А А

Level 10 Local Expert

Complete lack of customer loyalty. Cheating with cashback and interest on deposits, sending spam with an offer to take out a loan for non-residents who are not given a loan.

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