I bought a Korkmaz Stormia Rechargeable Vertical Vacuum Cleaner A921 from Target Shopping Center, Kocaeli, Gulf store Korkmaz Stormia Rechargeable Vertical Vacuum Cleaner is on the A921, and this was a big mistake. The vacuum cleaner worked for a full 2 minutes, even less, then the vacuum cleaner turned off and began not to hold the charge. After charging the battery, I tried again, it turned off again after 10 seconds. i bought a vacuum cleaner on 30.12.2025, I couldn't bring it to the store due to weekends and holidays. 4 days later, that is, on 02.01.2026, they brought the battery to the store for replacement or renewal. When I went to the store with a request to refund the money for a poor quality product or to change the product (according to the law No. 6502 on the protection of consumer rights issued on 28.05.2014), I encountered rudeness and ignorance. The managers absolutely refused to accept the complaint, saying, ”the broom is a technically complex product and cannot be returned." They said the broom should not be opened or brought back the same day. Moreover, the purchase was made during the evening. When buying with the meter, they refused to open the box because they said it was new and told me not to worry if something didn't work, we could replace it. Information note for the store: According to the law, when a defect is detected, I have the right to a refund or exchange within 15 days, regardless of the complexity of the product! They tried to impose repairs on me for 45 days, whereas I have the right to participate in quality control. The result: wasted nerves and money. The store is definitely not customer-oriented and deliberately misleads customers about their legal rights. I do not recommend this brand or this place to anyone.

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Hedef Avm Korfez

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