FlyArystan

1.0

131 rating

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Level 2 Local Expert

I fly too often... the tickets are very expensive... the excess is a rip-off.... Even a lady's handbag was forced to be weighed, except for hand luggage, even outerwear is not allowed to be put in the luggage compartment for hand luggage... there is no such attitude anywhere or in any country ... it has never been pleasant to fly... no club or bonus card ... it is shameful and unpleasant... in a foreign country they do not even pay attention to unnecessary 1-2 kg or more

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Anastasia Irakhmetova

Level 6 Local Expert

I would like to leave a sincere review about the flight on the Kostanay — Almaty route, flight FS-7142 on April 23 (departure at 12:00). The flight was calm, comfortable and left an exceptionally pleasant impression. Everything was organized at a good level, there was a clear sense of the crew's work and care for the passengers. I would like to express my special gratitude to the flight attendants Madina and Raushan. These are real professionals in their field! From the very first minutes, they created an atmosphere of comfort and tranquility: they were very polite, attentive, empathetic and friendly. Throughout the flight, the girls closely monitored the condition of the passengers, quickly responded to any requests, helped and maintained a comfortable environment on board. Separately, I would like to note their ability to find an approach to both adults and children — this is a really high level of service. In addition to professionalism, Madina and Raushan are also very pleasant, well—groomed, beautiful and endearing - such employees form the face of the airline and leave only positive emotions after the flight. Thank you for the excellent service, comfort and care! Thanks to such flight attendants, I want to fly again.

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Azamat Osmanali

Level 2 Local Expert

I flew with FlyArystan, and I don't want to anymore. Permanent surcharges: check-in at the airport is subject to a charge if you have not completed online check-in. It's generally inconvenient for the elderly. Hand luggage of only 5 kg is ridiculous, you have to pay for everything else separately. It seems that the ticket is cheap only in name, but in fact the money is being pulled out at every step. The service is poor, and there is zero comfort. For comparison, other airlines have free check—in and more hand luggage. Conclusion: the savings are questionable, there are more nerves than benefits.

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Анна

Level 3 Local Expert

We flew 08/24/2025 Almaty-Aktobe, everything is very bad!!! As in the previous reviews, everything is exactly the same. 1. Flight delay 2. Terrible self-registration 3. The plane was very shaky on landing 4. Flight attendants talk very loudly and laugh funny. 5. They didn't even offer water, and before they really had time to gain altitude, they ran with a cart to offer paid goods. But it couldn't have ended well. Hand luggage was left on board the plane, and we immediately contacted the airline's representatives at the airport on the second floor, and then it started spinning. At first, they confirmed that they had found it and were about to bring it. No one could bring it for an hour, then the flight flew to Astana, they said. When asked who to contact, who can decide something, they said that they have a shortage of employees at the airline. Upon arrival home, I wrote a complaint to the airline, nothing has been resolved. So many negative reviews. The airline does not value its reputation AT ALL!

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Татьяна Гиреева

Level 3 Local Expert

Similarly! We checked in on time and arrived with printed tickets, stood in line for a long time, and when we got to the counter, the girl did not accept the tickets or electronic evidence - go print out the tickets. The machines did not work, they called a representative... It didn't help - I should have printed it earlier... The system won't work now! They announced us to board, but we couldn't get in, even though we had tickets and registration, and even with a child who started crying! Fortunately, there were seats for the next flight, but they overpaid 2 times! By the way, this is the second time I've had a problem with Astana... And we noticed that there were a lot of people like us on fly arystan who didn't pass, apparently for the same reason! And weighing hand luggage is longer than boarding a flight... Everyone is fighting with children and the elderly... So goodbye flay arystan, I won't advise anyone! We fly often and there were no problems with other companies!

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Марат Керман

Level 4 Local Expert

I am a foreigner who works in Kazakhstan. I was preparing for a big meeting in Karaganda. The secretary and the travel agency who bought the tickets made a mistake with the date, and my ticket (flight) was supposed to fly the next day after I had to take off. I found out about it on landing, it was an unrealistic situation! Not only would I have missed my flight, but a project that had been preparing for six months and involved dozens of people would have failed! An employee named Sholpan accepted my problem very quickly, she did not "turn away", was very kind and she managed to get me a seat on the plane. It was amazing, I have never seen such responsiveness in any airline! People like her make the face of the brand! I am eternally grateful to her and thank you that the car company has such employees and indeed such a technical opportunity. Good luck to your Sholpan and many thanks to FlyArysta.

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Амина Сельбикова

Level 3 Local Expert

Hello, I would like to express my deep gratitude to the management and all the involved employees of the Fly Arysyan company for the opportunity to make a flight in the best, most comfortable and pleasant way. Special thanks to the airport service supervisor Akzharkyn Savdakasova for the friendly service, professionalism and help 🫶🏻 you are the best in your business 👍 I would like to thank the crew for their safety and reliability, the stewards for their professionalism, and for the magnificent and very tasty dishes that I enjoyed on board flight KC-7152 Thank you Kazakhstan ❤ Sincerely , Amina 🫶🏻

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Мунира Ажгалиева

Level 3 Local Expert

Terrible Avian company! I will notify all my friends and relatives that they would not take tickets on your planes, I missed one letter in my last name, so they told me that I would pay 6,000 tenge, although they delayed the flight for 40 minutes - why don't you compensate the passengers for the delay? They asked me to pay for the excess, I had to give the gifts I received on March 8 to people I didn't know at the airport, in short, some expenses with this company! I don't recommend it.

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ЕВГЕНИЙ T

Level 6 Local Expert

The customer service is below the baseboard!!! The flight was delayed (as always) . The airline representative independently changed the purchased seat at the window at the airport without notifying me, it turned out only upon landing. While they were trying to print out a new boarding pass, the whole plane was waiting for me for an extra 30 minutes. I wrote to customer support, they replied that "the side was replaced, no one will refund the money for the additional service, because instead of the purchased window seat, we provided you with a "VIP seat" in the middle in the middle of the cabin. By the way, the seat selection service costs an additional 5,000 tenge, you will be thrown with a seat and the flight will be delayed for 30 minutes while they print out a new boarding pass. We wanted to earn 5000 tenge, as a result, the plane stood in a foreign airport for 30 minutes and the negative came from several hundred passengers))) Fly Arystan - keep it up!!!

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Алма И.

Level 3 Local Expert

Today, on 03/10/2025, I arrived at Astana airport,bought a ticket online through FlyArystan, presented the cuar boarding pass code at passport control, the employee said that she could not miss the flight due to an error in the last name, one letter was missing and asked to go to counter 211-212 and correct the error, at the counter another employee said that my ticket it burns down and they refuse to fix it, although all the data is the same and my spouse was flying with me, we were buying tickets at the same time and because of one mistake I had to buy a new ticket from the company's employees 3 times more expensive, I urgently needed to fly out, so there was no choice ...disappointed in the company, ripping off, standing next to When he flew to Almaty, instead of the letter I, he put a letter with a dot and without a dot , for which he paid an additional 6,000 tenge. At the same time, the compatriots seem to be waiting for how to make money, so this company is already a closed topic for me.

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Шолпан Базарбаева

Level 2 Local Expert

I will never fly with this plane again! I made an online check-in in advance, arrived slowly, I thought I had a boarding pass, there is time before departure, I think I will make it normally. I arrive, and they say that my registration has been canceled due to the fact that I did not show up 30 minutes before boarding. I explain at the counter that boarding is underway, why I'm not allowed, they have such rules and that's it, at least crack it. There's no such thing in other airlines, I don't understand why they do this. That's it, my money is burned, by the way, I paid for myself and for the child. I had to buy another ticket. Thank God it's not on Fly. Because I realized that this airline is an enemy of the people, and this is the second time I've seen it.

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Татьяна

Level 8 Local Expert

Disgusting! The question for the company is that when we purchase, we specify the passport data, the date of birth is there. We were seated like this - my husband separately, my daughter and I in the same row at least. Upon landing, it turns out that this is a row at the emergency window and a minor cannot sit there. And they change their daughter's ticket to another row without any reason! Can she sit alone? When the flight attendant came up to me and started broadcasting about opening the emergency exit, I bluntly said that if something happened, I would run to my daughter, not to the exit! As a result, we were seated next to each other. And all your tricks - check-in counters, etc. - are nonsense if you didn't even give water during the 2-hour flight!

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Нина Губина

Level 2 Local Expert

On 03/24/2025, flight FS-7121 at 10.50a.m. by FlyArystan Airline, my daughter, my husband and I were supposed to fly to Karaganda from Almaty. We arrived at the airport in advance, we had online check-in in advance, therefore, the guide number was not marked on the boarding pass, we passed the inspection during the time period from 10.00a.m. to about 10.10 a.m. In the waiting room at 10.25 a.m., we heard that boarding for our flight was ending, but in the hall where we were, the announcement was very hard to hear and we went to the boarding gate. I agree with the fact that the notification is going on in all the halls, but you can only argue about their volume and intelligibility. in the hall, which is located immediately after the pre-flight control, it is completely inaudible what was said by the employee who was near the 8th guide, that is, an internal announcement carried out directly by airline employees. And in the same hall, there was information on the board that the landing was underway. At 10.28 a.m., we were not allowed on the plane, saying that the landing was completed. The time from the announcement that the landing was coming to an end and our approach to the guide took 2-3 minutes, that is, the announcement was at 10.25 a.m. we arrived at 10.28 a.m., 22 minutes before the actual departure, the plane was visible through the window and the ramp was standing near the entrance to it and the door was open, our questions why the boarding has already been closed, we were told in an unpleasant and incorrect way that we were late and this is our problem and go buy tickets for another flight. The employee also repeated several times that you should be here at least 10 minutes before departure, and when we told her the time, she said that boarding closes 30 minutes before departure (based on her logic, boarding starts at 10.05 a.m. and it only takes 15 minutes, and at 10.20a.m. they close it, once 30 minutes before departure). Despite the fact that the security tape in front of the counter was not closed, we could see through the window that the plane was landing, and it was still 22 minutes before the actual departure of the plane. When we purchased tickets for the flight, which was at 8.25 p.m. on 05/24/25, we were near the guide from the very beginning of boarding and boarded the plane at 8.14 p.m., that is, 11 minutes before the actual departure time. It follows that in the evening, 10 minutes before departure, the landing is still underway, and in the morning, 22 minutes before departure, we were denied boarding. When we contacted the airport staff at pre-flight control at 10:30 a.m., we were told that the landing was still open, and advised to contact your company's staff in front of the check-in desk, and there they said that the landing was closed just now at 10:30 a.m., that is, when we were near the guide at 10:28 a.m. the landing was still open. And the employee who was there, for some unknown reason, did not let us on board. Two more people were also not allowed on the morning flight with us! A total of 5 people stayed at the airport near guide No. 8, and had to purchase tickets again. If we had arrived in 10 minutes before the actual departure, there would have been no questions about our fault, BUT we arrived in 22 minutes. We do not have a logical explanation for all the words and actions of an employee of your airline.

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Татьяна Б.

Level 4 Local Expert

We flew with this airline in Georgia, weighed our hand luggage twice to every gram, and in this regard, a whole queue of sobbing passengers gathered in Kutaisi who did not have the money to pay for 500-1000 grams of their standard baggage. The service is not declared.

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Ирина Ирина

Level 17 Local Expert

Airline representatives are fighting for every gram of excess weight and every cm3 of hand luggage. Just to get the money. Even a handbag is considered an additional carry-on!

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Алексей Сенченко

Level 9 Local Expert

Where do you hire so many inadequate staff? In order to claim excess carry-on baggage, it is necessary to see the passenger's boarding pass. Train the staff to communicate with passengers, rather than "barking" at the counter.

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Кирилл

Level 5 Local Expert

If there was a scale below zero, I would use it. This airline is a model of incompetence and disregard for passengers. Constant, many—hour flight delays are not an annoying exception, but their standard "norm" of work. There is no hint of sane service, information, or the desire to solve problems. Complete lack of respect for the time and nerves of customers. I recommend avoiding it at all costs.

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Даурен Т.

Level 3 Local Expert

Constant flight delays of more than 5-6 hours, only one call center number and the one in the city, only notifications are sent via WhatsApp

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937574 Беленко

Level 6 Local Expert

The tickets are expensive for the level of services they offer, and there is no free food, the planes are cramped, stuffy, the plane bounces like a ball on landing, I did not like it, if possible, I do not take tickets from this airline

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Мастер грез

Level 7 Local Expert

Disgusting company. They can't have much with them, they took away the powerbank, Although I always flew normally in other aviation companies. But the funny thing is, of course, it's a water situation. I swear, I've flown a lot on business trips, but even the most low-level companies didn't ask for money when asked to bring water on the plane))))) Confusing non-standard check-in and baggage check-in, if you don't have much time, and it's your first time, it can be funny. And yes, the planes of this company always fly the same trajectory, you sit the whole flight, you don't suspect anything, and then the pilot decides to go into a tailspin right at the airport, instead of smoothly descending.As a result, the overloads are quite unpleasant, which is at least very unpleasant with my past sinusitis.

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Тимур К.

Level 10 Local Expert

A good budget airline in our market, the flight attendants are polite, the planes are good, the flights are comfortable. I wish you further development of the company to create new flight destinations!!!

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Наталья Пеннер

Level 4 Local Expert

Aktobe Astana flight, November 12, first changed the board, forced to check in at the airport again. The disgusting work of the flight attendants, at the entrance to the plane they began to demand boarding passes, which many had already put in their bags. After seating in a rough form, they began to demand boarding again. At the same time, a ticket for a paid seat, a ticket is not three kopecks, why is this attitude towards passengers, at whose expense the airline exists

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Антон Б.

Level 16 Local Expert

It's just a disgusting attitude towards customers, they don't take the phone, they don't answer calls. Mail and what's up are also zero emotions. The flight was postponed for 2 days, at least the money was returned for it, the connecting flight cannot be returned to their company, or with a 70% fine. The hotel disappears, the vacation disappears, and they are silent.

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Алла К.

Level 4 Local Expert

There are no words. I've regretted contacting this company a hundred times. I don't recommend it. Absolutely. Only in a desperate situation. and you have to understand - they will throw. Simple and straightforward. At the first opportunity. Since July 9th, I have been waiting for at least some kind of response. Mail, messenger, call center - everything is passing by. They only answer questions about ticket purchases. In any difficult situation, you will be left alone with your problem. I wish you fewer clients.

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Ольга Б.

Level 10 Local Expert

There was no reservation number in the electronic ticket. I got through to the operator . No bot assistants. Solved the problem in 2 minutes

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Alex

Level 6 Local Expert

The most terrible airline, the first time I met that you need to check in your luggage yourself and glue the tag to the plane on foot..... Well, at least you didn't have to put your luggage in the luggage compartment yourself)

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Ер Саинов

Level 8 Local Expert

Sharaga issued 2 ticket refunds for vouchers, but it is impossible to use them!!! Moreover, they withheld almost 30% from each ticket! I can't get through, you write unrequited. Do not buy tickets from their website. In the 1st you register then you will not go in. It is unclear what kind of margins up to the choice of a place, even at the toilet, take the 3000tg cost. The low-cost airline is fucking. A disgusting campaign. It is better to fly with a stingray. At least they give you water for free in flight. And in FA 500tg for 200ml.

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Konstantins S.

Level 8 Local Expert

You can't leave two reviews about the company here, so read carefully: 1. Review of flight KC7056 and AirArystan employees Saula and Aida 2. Feedback about the FlyArystan service and company when ordering a flight and service at Astana and Alamty airports Review 1: 5*! Thank you so much for the super service, for taking care of all the passengers and especially the children, for the help in general, for the smiles and great mood. In a crowded plane, they found a place for a stroller and organized everything for bags. A crib was also organized for the baby. Even in business, it's not always possible to meet such good flight attendants, smart guys! By the way, the pilots are also well done, handsome, the landing turned out to be so soft that they did not realize that they had landed and, although the flight was greatly delayed, they arrived almost on time. Review 2: 2*! It 's a little sad here... It all started with a reservation: We couldn't book a place for a child with a cot, but we managed to cope with grief in half. And that's for the money! Continuation at the airport: The system does not allow you to make a check-in, no one understands why (yes, it is stupidly written online that it is impossible to make a reservation), while at the airport everyone waves their hand book as you want, you must online. After 1 hour with a child screaming in her arms, there was a woman in FlyAristan who said - you don'T need to do it online because there is a crib and because of this it doesn't work. Can you imagine spending so much time on this at the airport!? It's terrible! Continuation: They didn't hang anything on the stroller, they said you did it online, you're there and figure it out for yourself - this is during boarding the plane. We flew without scandals, but naturally we were shocked by this. The finale: upon arrival, no one gave the stroller for the child! No one knew where she was. No one could tell where to look, and a FlyAristan employee at the airport said, "I'm not looking for luggage." As a result, 40 minutes later we saw a stroller abandoned in the corner :(Next to us, another airline employee had a woman waiting for help who couldn't walk and refused to help her get to a taxi. I do not know what kind of attitude this is towards people with increased needs like children and the disabled, I do not know the fault of the company or the airport, but such an attitude is a DISGRACE TO the NATION! (I'm sorry, but just like that, it's a SHAME!) ... but since the company does not respond here, I doubt that there will be at least some reaction and that something will change;(

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Оксана Ильина

Level 8 Local Expert

The worst airline I've ever encountered! Mom bought tickets to visit her relatives in Kazakhstan, on the Aktobe-Astana flight. The flight was supposed to be at 9:30 a.m., but it's been 12 hours and there's no news. Passengers were disembarked from the plane due to a breakdown. How is this possible? Do you check planes when people are already in them? Who works there anyway, what kind of company? How can such a company even exist? Why are you selling tickets? To kill people? My mother, a pensioner, found herself in a terrible situation with strangers, there is no connection, and it is completely unclear how to reach the company.

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Санжар Сарсенов

Level 11 Local Expert

FlyArystan is a VERY low-level airline. When purchasing a flight ticket, it was not notified that it had to register itself and online. If on site, an additional payment is required.👍

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Danara Meiramgaliyeva

Level 2 Local Expert

Good afternoon, I arrived on 07/23/2024 from Astana to Uralsk today on flight KS 7367 and our stroller was broken for the first time such an appeal. I pay a lot of money.The handling of things wants to be better, but to tear off the stroller by the roots - I see this for the first time.Take action as soon as possible.

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Sapar Murat

Level 2 Local Expert

The worst airline. They were forced to pay 10,000 tenge for 1 kg of overweight hand treasure. At the same time, they did not give any receipt. The ticket costs 18,000. It's a shame. That's how we live🙌🏼🙃

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Юсуф Нажмиддинов

Level 3 Local Expert

They have problems all the time!!! Are there really no other companies in the country!!!! There's another 4-hour delay today!!! I have never flown with this company without problems!!!! They say write a review. What's the use???

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Vassiliy Kochetkov

Level 3 Local Expert

The flight was delayed, and then canceled - from a beautiful woman who was neither boarded nor filmed. The horror is terrible, how can it be

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Леонид

Level 6 Local Expert

The worst airline I've ever come across. The cost of domestic flights does not include meals on board, while for the same ticket price from AirAstana, for example, meals, and even what kind, are included. Paid check—in at the airport is practically illegal. By purchasing a ticket, you may not get on the flight if you cannot also pay for registration. Free online only. That is, passengers who do not use Internet technologies are deprived of the right to register for free. Fighting queues at the front desk with such a medieval method says a lot about the company's policy. In general, for the first and last time I used the services of this airline. Disgusting service for an unjustified cost. If you want your flight to be like in a minibus, then feel free to buy a ticket from FlyArystan.

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ким лёха

Level 4 Local Expert

Terrible company. There's always a problem. The staff is very rude. If there was another company, I wouldn't use your services!!!!

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Аскар Жаманкулов

Level 10 Local Expert

The best low-cost airlines in Kazakhstan

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Anonymous review

A terrible company, they planned a vacation from the Russian Federation, they were not allowed on board, demanding a pregnancy certificate (an exchange card was not enough for them), they do not issue such certificates on the territory of the Russian Federation. They refused to refund, even partially, the entire vacation for the stamp.

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Анатолий Анатолий

Level 9 Local Expert

You can argue about the budget ... + they call you in every possible way to pay for everything # I start from a preponderance of even 300 grams (there are such cases)

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Станислав Волков

Level 7 Local Expert

Watch the YouTube video "FlyArystan was raped on board and thrown to the ground" and you will understand how this company treats passengers. If you want to find yourself in the same situation, go ahead. Shame on the FlyArystan management and staff!

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Георгий Кац

Level 18 Local Expert

Wonderful airline(( Paid check-in, paid water on board, I hope we take off and land safely

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Константин

Level 12 Local Expert

They don't say exit to the plane on the tickets, so I missed the flight.

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Lyazzat Kenzhebaikyzy

Level 2 Local Expert

An agent supervisor named Karina does not know how to communicate with passengers, because of her they were late for the flight with the infante. I will write a complaint to the KGA against you, let them refund the money for the ticket👎🏻

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@$€t

Level 10 Local Expert

It's a good airline. The prices are pleasing 👍

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C00l777

Level 21 Local Expert

Sharashkin's office. I can't get through, I can't finish writing, I can't get money for tickets that were not used because of their fault. This is the third time.

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Адиюша Жаныбекова

Level 5 Local Expert

There is always a problem with refunds, they don't have such a concept, it's a pity

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Назгүл Жақсымбай

Level 7 Local Expert

I was convinced that it was the worst company. Nothing is known except to suck money. The workers are very rude. Ready to fight with the groin. For one mistake in the name of a person received 6000 tenge. Be ashamed to get 6000 for the fact that only one letter is correct. Robbing black people is just your idea. Without EE, the price could have been set low. How many people are being left without flying just for excuses. Now we will not go. I'll tell the others all the time. I do not advise anyone, do not fly!

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Алем К.

Level 6 Local Expert

I love you for the opportunity to get to your parents quickly. ❤

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INDIRA M.

Level 2 Local Expert

It is not possible to get through, it is not possible to make a refund or exchange

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Алексей

Level 14 Local Expert

A normal carrier