Disappointed Stay at Dusit Thani Abu Dhabi I recently stayed at Dusit Thani Abu Dhabi, and I must say, it was a deeply disappointing experience. I booked directly through their website, opting for a flexible rate that clearly included breakfast. However, upon check-in, I was informed that my booking did not include this essential amenity. Despite showing my confirmation email that stated otherwise, the staff was unhelpful and dismissive. To make matters worse, even at check-in, the receptionist uttered an inappropriate word that left me shocked and uncomfortable. I felt utterly frustrated and let down, as I had chosen this hotel specifically for the convenience of having breakfast included. This was my first stay with Dusit, and it will certainly be my last. If they can’t honor their commitments or provide adequate customer service, I can’t trust them for future visits. I expected much more from a hotel of this caliber. Save yourself the hassle and look elsewhere.

Abduxakim Ashurmatov

Level 4 Local Expert

Just perfect

Артур Горяинов

Level 8 Local Expert

Excellent hotel, timely room service, huge breakfast buffet, free gym and swimming pool with beautiful views of the city

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Dusit Thani Abu Dhabi

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33 reviews