Transport company Dpd

4.2

690 ratings

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Level 2 Local Expert

Unfortunately, I cannot recommend this transport company due to systemic reliability issues. Deadlines are disrupted: The time of pickup and delivery specified in the application is not regularly observed. Lack of communication: When managers have questions, they do not contact for clarification. Instead, the application is quietly cancelled at the end of the working day. The result: Due to this approach, we, as a company, incur losses due to delivery delays, both material and reputational.

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Игорь Стефанович

Так себе сервис, мы постоянные клиенты (каждый день отправляем), привез посылки в сб 15:00 они перед носом закрыли дверь и все рабочий день окончен, и не в какую не приняли, очень все четко, так держать, хорошо поддерживаете лояльность постоянных клиентов

Зянон Агинский

Level 12 Local Expert

I applied for work more than once. Everything is clearly coordinated, managers and couriers will find a way out and come to the rescue in any situation related to the delivery of goods and documents. Courier Dmitry Taraikovich is a 100% professional in his field. Feedback via telegram and email, no questions asked))) Good luck in your work))

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Наша команда

Level 6 Local Expert

The worst transportation company you've ever met! We are a well-known company in the city, we have signed a contract with them because there were disagreements with our carrier, but it seems that Autolight is the best that there is. It was necessary to send a package with a temperature regime urgently. Not only could they not conclude a contract with them for 4 days according to their internal regulations, but after completing the first application, there was a jamb. Their driver called, our administrator was busy with the client, they called back in 5 minutes, but the order had already been canceled and there was no way, basically no way - if you want to do it again tomorrow. They were rude on the phone. It turns out that we didn't even have time to cooperate, and it was such a disappointment the first time. We have no desire to cooperate anymore. We terminated the contract and never set foot in this hole again! Judging by the reviews, it's good that they didn't start working.

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Олег Е.

Level 4 Local Expert

The organization has been cooperating with this transport company for about 10 years. Always fulfills all orders on time. The staff is polite. If something is not properly designed or overlaid , they will always come into the situation and correct it . It's logically understandable , without all kinds of hand twisting. At least in the Republic of Belarus and the Russian Federation, I rely only on them in my work as a supplier.

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Александр Клокоцкий

Level 12 Local Expert

I constantly send goods from a legal entity, and a pre-woven application in my personal account guarantees prompt service. Lightning-fast issuance of documents, instantly picked up pallets with boxes, I like tariffs, speed, safety of even fragile goods.

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Центр уникальных технологий

Level 2 Local Expert

The company is not reliable. Delivery failures are common. It is not clear why the time of cargo pickup and delivery should be indicated in the application if it is not taken into account. They don't contact us if they have questions about the application, they just cancel at the end of the day. As a result, the day is lost. Regional centers deliver well, but if other localities and delivery times are important, it is better to choose a more reliable option. A general review of the company.

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Алеся Боровко

Level 5 Local Expert

We've ordered delivery 5-7 times in the last month, and shoals 4 times. And the last time the client didn't wait, the next day he said that no one would be there-reschedule for another day. They rescheduled it, but they're charging again. And everyone is motivated by the fact that they can delay delivery by a day due to weather conditions in the period November-March according to their regulations.... I do not recommend it.

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Евгений А.

Level 3 Local Expert

Terrible delivery, not only is it not delivered on time, but they also break the cargo, refuse to refund and look for a thousand excuses to throw the blame on you. There is no point in writing claims, the boilerplate phrases are not our fault, you packed poorly, although the cargo is packed according to all standards. The product is not expensive, and instead of admitting that they screwed up and reimbursing you, they will try in every way to refuse you. Well, as for the fact that it is impossible to reach them and talk to the person responsible for at least something, I don't say anything at all, the operator picks up there and, as always, doesn't know anything.

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Владислав Стальмаков

Level 6 Local Expert

A notification has arrived that the parcel is ready to be delivered. In fact, the post office turned out to be not working, in the call center they can say everything: ‘we can't do it,’ ‘we don't know when they will do it,’ ‘a specialist will arrive only tomorrow.’.So what should I do? Should I go check if the post office is working every day? There is no service, as well as no customer support. I do not recommend using the services of this organization.

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Роман М.

Level 3 Local Expert

Drivers don't know how to communicate with customers. A bad delivery time is from 9:00 to 18:00, you have to take time off from work and wait. I went to the pharmacy for 30 minutes. The drivers don't want to wait and leave. This is the first and last time I order this delivery. And I don't recommend it to anyone.

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Макс

Level 5 Local Expert

Disgusting delivery service. They constantly lose invoices and mess up at every step. We have long refused to cooperate with them. But from time to time, customers order dpd themselves. Below is an example with a photo of how this service works. Delivery from Minsk to Vitebsk on April 14. They handed the store administrator a form and a packaged product with a side from which the damaged packaging is not visible. The product itself (the fixtures) is also damaged. The customer's claim was answered by phone - you signed the delivery form, that everything is fine - your problems. Customer orientation is 0 out of 10.

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Вероника Вероника

Level 2 Local Expert

Through the DPD service, we ordered cargo delivery from Rostov-on-Don to Minsk. The cargo is lost. The issue has not been resolved for two weeks. The Key Account Management service cannot provide information on any issue, in response: "we will call you back." And that's it, no calls. Each of our appeals on the same issue is like the first time for the employees of this company. They communicate with clients exclusively using memorized scripts. The issue is not being resolved in fact. As soon as there is an unusual situation, everything is gone, the issue will not be resolved in any way!!! I don't recommend it.

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Виктор Конопацкий

Level 6 Local Expert

It's a pity there are no 0 stars! If you don 't want to lose customers , change your transport company ! Now we have a question to continue working with the company or not. The most terrible transportation company! For all the years of working with the company that this office serves, there are only problems and tantrums. We work with many people, but this one is just trashsh! Today, 11/21/25, there was a delivery. A courier flew into a store where there were customers shouting: why don't you pick up the phone? And the number is not ours!!! I have to leave everyone and run to accept the goods. The driver was rude and behaved provocatively, and there are CCTV recordings.

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Дмитрий Ш.

Level 4 Local Expert

It is rarely picked up and delivered at the agreed time. Especially if the cargo is from the Russian Federation to the Republic of Belarus. The robot writes the reason that they didn't have time. That's all. The manager says that he cannot do anything, such information was provided by a partner in the Russian Federation. Judging by the reviews, this problem is systemic for this company. And in the responses to the reviews, the company writes that it is working on improvements.… And this has been going on for many years.

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Профиль Полиграф

Level 2 Local Expert

It is a pity that there are no ratings less than 1 star. How they let us down by not picking up the cargo is beyond words. The driver called back at 11 a.m. The cargo was allegedly not ready and refused to arrive. It was very important! It's a disgusting company that you can't rely on.

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Level 3 Local Expert

We damaged the well-packed cargo in cardboard and pupyrka, piling parcels on it and climbing on it with our feet, as it turned out, the cargo was overloaded several times from car to car, I did not accept it, they said on the phone that they would return it to the sender and there was no need to pay, as a result, they sent a pre-trial for the full amount, including the refund. Careless and irresponsible drivers and movers, deceitful staff!

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EgorNasevich777

Level 12 Local Expert

This review is due to the fact that this organization does not employ competent specialists (especially HR). After the first telephone interview, arrangements were made for a face-to-face meeting that took place. As a result, we agreed to call each other in 2 days to find out if each other is suitable. After two days, I waited a whole working day for their call, but decided to dial it myself. As a result, they don't take the phone. The next day it's the same story. On the third day, the phone is turned off. I can't finish writing on the website or in correspondence with HR, and I won't get through. Why do this??? If you can say goodbye right away. So as not to waste a person's time.

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ольга кукурузяк

Level 4 Local Expert

The first time my order was confused with another order, they promised to deliver it in 3 days, but the delivery failed: no delivery was made to my city that day. They promised to deliver it the next day, and they gave me the delivery guy's number, but he also didn't work in the direction of my city. A week later, my order was delivered, but not returned, as they messed up with the payment. I didn't even see my package... They just brought her in and immediately took her away... Is there anything to say about my trust in this service?...

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Елена В.

Level 4 Local Expert

It's a disgusting service. I've been arranging the pickup of cargo from Russia for a week. They say that the sender is not there, but the sender has been waiting for them all day. The courier's phone is not responding. No one can solve the issue. Terrible company. I don't recommend it.

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Kiril Duner

Level 3 Local Expert

The delivery has never been worse in my experience. The first time I didn't answer the courier's call, which means, I guess, delivery can be refused, I didn't even drive up to the specified address. The second time the courier didn't answer, I waited the whole day for nothing. It's about the same order. COMPANIES, CHOOSE RESPONSIBLE CONTRACTORS.

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Евгений К.

Level 3 Local Expert

We are using delivery for the first time, the manager is very polite, we agreed to deliver on Friday, but on Wednesday we were informed that the delivery was postponed to Monday until lunch. Then on Tuesday. Delivery from Ivanovo, Russia, to Pinsk . On Tuesday, people were asked to meet the cargo, as they were on a business trip, but DPD did not even call and did not warn in advance that the cargo was delayed. As a result, at 3 p.m. I called and found out that he was late again.... and rescheduled for Wednesday . Today is Wednesday, I hope to receive my cargo after all. Judging by the reviews below and my experience, this is the first and last time of our cooperation. It's a pity I didn't read the reviews right away.

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Наталья

Level 4 Local Expert

A terrible company, we will not order through it anymore, not only does it say in the personal account that the cargo is ready for delivery, but in fact the cargo will still be checked by the customs service, they break all deadlines, next time we will order from another organization, if it were possible to deliver 0, then we would. They don't value their customers!

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Софья

Level 5 Local Expert

I want to leave a very negative review about the work of the delivery service. Firstly, the delivery for my only order was already late. The specified deadlines are not met, even such vague ones as from 9 to 18 (the goods were delivered after 18), and no one warns in advance about delays. Instead of agreeing on a convenient time, the driver simply puts in front of the fact 20 minutes in advance when he arrives, ignoring the client's schedule. Secondly, it is indicated on the website and in the personal account that the delivery is carried out to the door. However, the driver refused to lift, despite the fact that the weight and dimensions of the order fully complied with the established standards. In fact, the service was not fully provided. Separately, I would like to note the incorrect behavior of the driver: when asked to deliver according to the terms, he said that "if you don't like it, complain to the support service." I consider this level of service unacceptable. The company declares some conditions, but in fact the client is faced with a violation of deadlines, refusal to fulfill stated obligations and disrespectful attitude. Please pay attention to the quality of the staff's work and bring the services in line with what is promised to customers.

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Анна Каштанова

Level 4 Local Expert

Good afternoon! 1 star is a lot, the rating for this transport company is 0. If you want your order to be delivered quickly, DO NOT contact this company) The delivery date is postponed 2-3 times. I don't understand, are all the cars packed to the brim and there's no room in any of them? All that you can experience from working with this company: sadness, disappointment, anger and negativity. I hope the management will someday pay attention to the reviews, and adjust and optimize the work of the enterprise.

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Алеся Р.

Level 2 Local Expert

1 star is still a lot for the company.... I ordered the goods, the seller delivers through them. The message delivery arrived on 22.08 from 9 to 18:00, the courier number was sent. Everything seems to be fine, but 18:48(!!!!), but there is no courier... I contacted the seller. He says, "neither you nor I can do anything. Just wait." I call the courier, no one picks up the phone ... after 20 minutes I call again - ignore. Neither the courier nor the company called, warned that the delivery was delayed, or it would not be at all!!! It is impossible to get through to the DPD - artificial intelligence. I contacted a support girl via chat. I received an apology, but I did not hear a clear explanation why this courier did not do his job. Now I have to wait for my order for another 4 days. Thank you for your "good" work👍🏻

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Ольга

Level 2 Local Expert

Disgusting delivery, they pick up the cargo at the wrong time, cargo delivery there is one date in the application, it arrives later. One star is even a lot for a job like theirs.

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Алексей

Level 17 Local Expert

The place itself seems to be nothing. I have no complaints about the staff. But that's the attitude when you call and place an order to pick up the cargo from Stary Oskol. That's horrible. I applied 3 times. The result is that they scored .... On my requests to contact the courier at the place, they said that we had sent a request. And to pick up the phone and call, there is generally a hangup in the script. They work disgusting. Not doing their job

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Илья Чашинский

Level 8 Local Expert

the only advantage is the price) and that's because the poisoner sent it as a legal entity and apparently he has discounts there. I ordered a package from Novosibirsk to Minsk. The product arrived in Minsk on 21.10, and I received it on 28 (( it turns out that there is also a customs inspection, which is mentioned on the website, if anywhere, it is probably very far and deep. You are tracking the delivery on the website, there is not a word that it has been inspected, there is no feedback from the company at all. I'm calling to find out what and how. They said an inspection should be expected without any deadlines. OK, we're waiting. On Friday, 24.10, they called, the inspection was completed, but they couldn't deliver it to the PVZ, I still didn't understand why, but they said they couldn't, but they offered to either come to Lipki themselves, or they would deliver it by courier on Monday. I chose to be a courier. On Monday, no one brought anything, and they didn't even call to say that there were any delays. On Tuesday, I call myself, the system says: an order has been found at your number, the storage period has expired, the order has been returned, please contact us to resolve the issue! with the sender! not with the company, but with the sender!!! The tin is full. I got through to the manager of the company, she said that the product was issued for return, we should expect her to pass the information on to colleagues. I am waiting, and an email arrives saying that the delivery of the product is delayed... and you can't get any more information from the company... In short, I eventually went to Lipki myself and took it away.. terrible service. I do not recommend this company.

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Дмитрий А.

Level 6 Local Expert

There are many questions and few answers about the work of managers. There is no toilet in the warehouse for visitors, there is not even an elementary place to wash your hands.

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Вероника Пекарская

Level 3 Local Expert

Our company has placed orders for picking up goods from our company's warehouse for KNOCKS. The next morning, as expected, we received courier information, order forms, and CMR by mail. We think it's great! We have prepared the documents. the cargo is collected. We are waiting for the courier. As a result, an hour before the end of working hours (17.00), we receive a call from the DPD logistics coordinator with the question: "until what time do you work?" Are you serious? When placing an order, we indicate the opening hours (09-17) in the application form. Are DPD logisticians unable to handle customer orders? Naturally, I understand that no courier will come to us and the goods will not be picked up. The order was placed a DAY IN ADVANCE, neither in the morning nor in the middle of the current day - DURING the DAY, DPD was unable to ensure the collection of a standard cargo of three Euro pallets. And at the same time, DPD managers tend to call and ask why we had few shipments from their companies in such a month... yes, because 1) they can't pick up the cargo on time, 2) in June they had three shipments with them and they paid for all shipments, they delivered the goods to the client in parts on different days....

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Лилия Циунчик

Level 3 Local Expert

If you want to get the most negative emotions, you're in the right place. Just terrible service, rudeness, customer orientation is just at the lowest level. The driver got caught by a boor who expressed his dissatisfaction and even refused to unload the goods from the car.

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asadata

Level 12 Local Expert

We have been working with DPD for about 10 years because they are nearby, 5-7 deliveries per month. There is no development of the service; The problems are extremely slow, but they are being solved; you can't reach the manager, but only the staff of the information center; failure to meet deadlines, and especially when the diplomatic agents cannot pick up the cargo for several days and the customer is not informed about this in a timely manner; no one in the company is responsible for anything, they just shift everything onto each other; it is not always possible to reach the phone number 8 listed on the website, or it does not work. I do NOT recommend DPD.

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Анастасия М

Level 4 Local Expert

They just didn 't deliver the order , the operator promises to resolve the issue and call back and then just ignore it .

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corp-iunistroiobrudovanie01259

Level 4 Local Expert

I strongly advise you not to get involved! At the conclusion of the contract, this company has a nice communication and rosy terms and conditions. I formed an order from Novogrudok to Minsk on 03/25/2024. The order was picked up on 03/27/2024 from Novogrudok (which in general there are no complaints, since I was warned about it, but the same Autolight drives more often). I was assured by phone that the cargo will be delivered within 3 working days after receipt (starting from 03/27/2024). Perhaps it's his own fault that he did not double-check the deadlines on the site, trusted the information from an employee of the company and counted on the delivery of the cargo on 03/29/2024 (which, by the way, was reported to me on the hotline that day and this date was in his personal account). It turned out that they do not have enough cars and they will not be able to deliver the cargo to me on 03/29/2024 and they say come pick it up from the warehouse yourself, and so that we recalculate the service as pickup, write us a letter on letterhead. They postponed it to 04/01/2024, which they said both on the phone and in the office, blushed in front of clients, apologized, agreed with clients to wait. The day came on 04/01/2024 - until 11:30 the delivery was on 04/01/2024 and they also spoke on 04/01/2024 by phone. At 12:00 I go to check the order - again the transfer to 04/02/2024. I call the line to find out what is going on, the answer is something like this: "There are not enough cars. We can't deliver today, because delivery is being formed before 9:00." To my indignation that at 11:30 today's date was in the office and on the phone, the answer was probably a delay. The moral is this, do not save 3 rubles, it is better to use the services of another carrier - you will lose fewer customers. Order BY093270753

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Марина Хвесеня

Level 9 Local Expert

A set of pots was ordered as a gift for the celebration, which was to take place on Sunday. The seller handed over this product to dpd for delivery, which was supposed to take place on Friday from 18 to 22. As a result, they are not there on Friday, they are not there on Saturday. On Sunday, I started looking for an order and found out that delivery does not work on weekends and it is not possible to call them (robobaba turns on). Bottom line: we went to visit just with money, the seller was upset that the order had jumped, one deliveryman did well! In short, a very free attitude to the performance of duties (to the stars!)..... I don't recommend it at all.

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Course Jyotish

Level 2 Local Expert

I have never encountered a more disgusting delivery organization. The systematic violation of delivery deadlines, the complete absence of any warnings about changes in deadlines, you have to independently call couriers to find out delays, the communication skills of individual couriers with customers are at an extremely low level. Summary: lack of professionalism, quality and service.

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Сергей Соколов

Level 5 Local Expert

We sent 3 parcels. Each one is paid separately, with the possibility of inspecting each and checking the completeness. As a result, they gave 15 minutes for the ENTIRE inspection, the courier was rude and threatened to leave with non-delivery of parcels. I highly recommend not to get involved.

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Александр Мартинович

Level 6 Local Expert

A good parcel delivery company, both in Belarus and in the CIS countries. In the office itself, everything will be explained and told in an accessible way. In the warehouse where the shipments are delivered, it's already a little worse, they don't really explain where to put what, but you put everything yourself, maybe I was just so lucky. In general, everything is fine.

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Алексей Р.

Level 3 Local Expert

if you want to wait for a parcel sooooo long, then feel free to contact this "organization". sometimes there are not enough cars, then "your cargo did not fit into the car", then a thousand more excuses.

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Алина Веремейчик

Level 6 Local Expert

I called on the phone to clarify the cost: I talked about all the dimensions of the cargo, weight, number of boxes, the "sweet" girl counted 85 white rubles for me, I also asked again, is that for sure? To which the answer was received - a maximum of + 10-20 white rubles Upon arrival, they told me to unload everything, and they call the price 180 bel rubles After my shock, they said: "The girl didn't count the crate for you," and she for a second - 60 white rubles 😖 And if you want to refuse, then you still need to pay for the crate The most interesting thing is that there are a lot of such customers there Think a few times before using their services, because the price can increase exponentially

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azer.guseinov

Level 11 Local Expert

It's a terrible office! Cargo is lost even from Moscow, even from St. Petersburg, even from Minsk to Minsk. There is no alternative. It's been a long time, the car shop is only in Belarus, so we tolerate it. The brakes of the Soviet perestroika are being issued at the terminal. He will pass by 50 times and at least come up... Drivers don't care. If you have not delivered or picked up the cargo, you will receive a notification after closing the office - "the order has been canceled". Until you call, you will not swear, no one will move at all, figure out where what was not taken, to whom what was not shipped. The cargo from Moscow was supposed to arrive in Minsk, got lost in Almaty... In short, we are still tolerant, but we do not recommend it. There are no alternatives.

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Павел Булда

Level 6 Local Expert

They work disgustingly. I've been waiting for the order for a week. It was sent on the 15th, today it is already 22 and there is no delivery. During the conversation, it turned out that the delivery address was mixed up. I will not apply anymore.

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Вольга Мазалёва

Level 5 Local Expert

The longest delivery I've ever seen in my life. They have not been able to deliver in Minsk for almost a week. The delivery date is always postponed to the next day. I will never contact this company for anything in my life.

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Ольга Давидюк

Level 2 Local Expert

Terrible company. They disrupt the delivery time, lose the cargo. At the same time, they come up with a lot of excuses. For all the time, only 2 times were delivered on time. Just a nightmare, not an organization.

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next nzh

Level 3 Local Expert

Hello! Throughout the year, I regularly send parcels through the DPA and I am very concerned about the fact that a lot of time is spent on processing orders, whereas competitors in the form of TC SDEK do it much faster. Although the directions of deliveries and the structure are almost the same. There were nuances in deliveries, sometimes deadlines failed, and sometimes crumpled boxes arrived. The essence of the review is as follows: to reduce the time for receiving and processing an order. And careful handling of the cargo itself is necessary during transportation. Thanks!

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Александр Харитонов

Level 12 Local Expert

I put two only for the efforts of one employee who tried her best to help fix all the flaws of this organization. Instead of the stated 1-2 days of delivery, 7 ended up. There is no road to the warehouse office. There is garbage all around the territory, polyethylene flying around, lying boards with nails, broken pallets. The pigsty. Dripping from the roofs by the scruff of the neck. There is a strong impression that this organization urgently needs maximum earnings at minimum cost.

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Александр

Level 6 Local Expert

I contacted this service once. I waited for the courier for 5 hours, as a result, he called back and said that he did not have time. He will deliver the package tomorrow. No one called tomorrow. As a result, I had to go to the terminal, where I stood in queues for an hour. While I was standing in line, I realized that I was not the only one. As a result, a total of 7 hours of lost time. I am not sure that I will use their delivery further.

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Lusy 78

Level 6 Local Expert

We have been cooperating with the company for a long time, and we often closed on shoals, but when employees do not correct themselves to do better, indifferent attitude to customers, then you do not want to work anymore, you clarify when sending when the cargo will be with the client, because it is important, it costs production, what the DPD do, they just lose the cargo,forget download it, but they don't care, they can't even really say anything, horror, there is no longer any desire to contact this company, I do not advise if you value your reputation in front of clicks .

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Евгений Подоляк

Level 7 Local Expert

Disregard for customers. Cancel or postpone the terms of pick-up / delivery of goods at their discretion and without notification by the client. I called the support service, they say: let me duplicate the application!. And why should I duplicate it if THREE days have already passed and the relevance of providing documents has disappeared (it was a tender). THREE days Carl!!! They can't pick it up, but they have to deliver it today for tomorrow. It's like express mail. And then they call and ask: why has the flow of shipments from your company decreased?.

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Transport company Dpd

249 reviews