Zero customer orientation, there is only one employee on staff who handles loans and cards. Spends more than an hour per client. Increase the number of employees working with clients on cards and loans and improve their competence so that one client does not have to spend an hour choosing and processing a card.

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Dmiter Mashedpotato

Level 7 Local Expert

Upper level, right wing, pavilion 501. Open until 22:00. 4 Windows, 1 reception desk, reception desk, information kiosk, queue counter

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Tiny P.

Level 3 Local Expert

A wonderful information kiosk just "squeezed" my money, so nothing was credited to the account!!! You need to apply for a refund and wait! And how long to wait and whether they will be returned at all is still a moot point!!! And the bank is not responsible for the information kiosks! And no one cares! We will collect your money in 5 seconds and return it... maybe in a month, or maybe we won't return it at all! It smacks of a lawsuit! This is the first time I've encountered such a situation in many years! And by the way, they also tried to make me look guilty, allegedly I inserted the bills wrongly, not according to the rules. The game is full!!! And yes - they call this story A CONTROVERSIAL SITUATION!!! I still don't understand who is arguing with whom! I don't have any money, and whether they will be returned to me is a CONTROVERSIAL SITUATION!!! P.S. If there is no refund of my funds, get ready for a lawsuit! Because there have been repeated cases of refusal to refund!

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Belarusbank

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