I flew with Azal Airlines twice and both times the flights were delayed. The first time, everything is still fine, we were warned in advance, without any special inconveniences. On January 9th, 2025, it was hell. The flight delay notification did not arrive, I found out that the plane does not take off on time only at the airport. The flight was delayed for 6 hours, we were flying with a transfer and did not have time to catch the next plane. There is not a single representative of the airline at the airport, no one answered calls and messages. Due to the unjustified delay of the flight, I did not have time for work, there was supposed to be an important meeting. The carrier refused to provide a hotel, pay for meals. We spent the night at the airport, only took off in the morning, the next flight to the final destination was late in the evening. As a result, we are on the road for a day, although it takes 5 hours to fly. Customer orientation- 0. Taking care of your passengers is 0. I still haven't received a response.

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Ирина Макеева

Level 10 Local Expert

We flew Azalom to Formula 1 in Baku. It's a fairy tale!!!! The flight departs on time, without delays, the plane is clean, there is enough legroom, the food is delicious, the staff is pleasant, everything is just great!!!! I recommend flying. And back again, everything is clearly on schedule, it's so great in our difficult times.

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Сергей Л.

Level 4 Local Expert

It's a great airline. I flew to Baku in March. Good planes, delicious food, a large selection of drinks, friendly flight attendants, good pilots. Takeoff and landing are very comfortable.

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