We bought a sofa at the Askona store. We are very satisfied with the sofa, good quality, easy assembly, really worth the money, but there is a big BUT!! When you buy a sofa for that kind of money, you also expect high-quality delivery, respectful communication from all departments, including the driver who delivers it, however, the logistics department - terrible specialists did not take into account any of my requirements: neither in terms of delivery time, nor by means of communication, they cannot answer any question competently and without pushing responsibility to other departments! Such a service leaves a very big minus and a big sediment - this is the level of students at the university who cannot pass the test! In my humble opinion, this deserves not just a negative review, but a good consumer protection complaint for such an attitude towards customers, only such people spoil the whole thrill of the company and what they produce!

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Dmitry K.

Level 2 Local Expert

As a store, we have no complaints. The product is cool, high-quality, and there is a large selection. But how about the service… The service is terrible. The production time was agreed to be 25 days. After 10 days, they contacted us, saying that the product we ordered had been removed from production (why couldn't this have been said earlier? I don't understand) it takes + 10 days to make it. As a result: the order was paid on November 20th (more precisely, 50% of the cost was prepaid). The product is still not with us. During this time, the product has become cheaper. No one agreed to lower the price for us. Delivery is also a bit bad. Delivery does not ring on the day of delivery. No one says what time to wait for the order. They only named the day. Bottom line: there is a choice of product, it's cool. As a service, it's a horror. Next time, we'd rather not order than encounter the same service.

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Лариса Валитова

Level 2 Local Expert

A wonderful store! Wonderful girls who will advise you what you need) I am happy with the bed and mattress) I also bought a super blanket! Prosperity!

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23 reviews