I would like to express my deep gratitude to the manager Daria Zelenko at the Alfa Bank branch at 108 Pobediteley Street in Minsk. He is a very competent, polite and qualified specialist. She helped resolve all issues as quickly as possible, despite the tight deadlines, and at the same time provided detailed and professional advice on the insurance program. It is rare to find employees who are so involved in their work and really try to help the client. I had extremely positive impressions of the service. I would be happy to continue to be serviced by such a manager. Daria is a true professional in her field!

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Whysells

Level 4 Local Expert

I have been serviced by Alfa-Bank for over 11 years. In general, I am always satisfied with the service, and in the last 4-5 months I switched to the Black package. I was impressed by my visit to Pobediteley 108 branch on May 22. I would like to express my deep gratitude to Ekaterina Tkach, personal manager. She approached the service both professionally and enthusiastically. Ekaterina really feels sincere concern for the client, she hears the request perfectly and strives to effectively convey all the necessary information on my questions. Ekaterina definitely deserves encouragement from the management, it's nice that there are such specialists in the Alpha team! With respect, The client is Arthur de Candido.

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Erny

Level 15 Local Expert

The department's premises are small in size. In the main hall there are several open-space client tables with managers for working with individuals and one for working with legal entities. The branch has one cash register, which sometimes causes difficulties with queues. The room is always clean and the staff is customer-oriented. A little further in the building there is a separate entrance to the VIP area for VIP clients, which is made as comfortable as possible and includes a reception, waiting areas, a separate ticket window and several meeting rooms. I have not personally noticed any special differences in the attitude of staff towards visitors of different status (VIP and non-VIP), which, I think, can be called a plus. It is best to visit for consultation or contacting the cashier from 10-12, with fewer visitors. The waiting time in the queue is situational, but I never had to stay longer than 20 minutes. A good department.

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47 reviews