You should count on being here a minimum of 1 to 2 hours sometimes more, there are only a handful of service desks that handle a huge flow of cramped up Customers, also no washrooms in the whole building, when I asked about the existence of a washroom the lady looked at me with a look of are you kidding of course no, as if this was an unacceptable thing to inquire about and customers should be waiting hours with no way out otherwise loosing their turn, honestly I was expecting much more from an Airline supposedly flying a 100 years + and they only have very few offices on Moscow, very disappointing.

Константин К.

Level 2 Local Expert

Вежливые сотрудники, при большой очереди добавили сотрудников. Сразу трансфер в гостиницу. Но в гостинице только завтрак до 11.00, обедать пришлось за деньги в Шереметьево.

Jouni Ollila

Level 2 Local Expert

Nothing to do with Aeroflot customer services + unprofessional entrance person.

Aeroflot – Russian Airlines

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