Maps · Atyrau · Fast food

Adana

4.7

52 ratings

Closed until 11:00

Atyrau, Qanysh Sátbaev dańǵyly, 15Б

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Atyrau, Qanysh Sátbaev dańǵyly, 15Б

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Panorama

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04:00Closed

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4.7

52 ratings

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Azamat

Level 5 Local Expert

Today I visited the ADANA burger joint and was extremely dissatisfied with the service. I made an order, and then a lot of people came into the place. Despite this, my order was never ready, although I asked about its status 2-3 times. I was told every time that it would be ready soon, but in the end I never got it on time. I was in a hurry and, seeing that the situation was not changing, I just asked for a refund. However, the girl at the checkout confidently stated that they do not refund the money, and they have such a policy. It was extremely unpleasant and unfair. In the end, I left with nothing. Later, I found the contacts of the owner of the establishment, called him and explained the situation. Only after that I was promised a refund. But the most annoying thing is that they didn't even offer me any compensation for the time and nerves I spent. How can you trust such a place? After such an experience, I'm unlikely to come back here again. It's a pity, because I expected a pleasant service and a delicious doner, but instead I got only disappointment, wasted time and a complete lack of desire to solve the problem.

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