Disgusting. They require documents based on internal instructions, they came to terminate the contract of the deceased person, they began to demand a death certificate, and they took off a copy. Where the surveillance authorities are looking. I wanted to sign a new contract, but they said the passport needed to be replaced and refused. Although he presented a valid passport. The services are worse than in the BTK, and the requests are like in the authorities and the prices are higher. I don't recommend it.

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Ольга Ольга

Level 3 Local Expert

Terrible attitude towards customers. There is only one information on the phone, in fact, all services are provided at different rates in the office, and the competence of the staff leaves much to be desired. They asked for the transfer of the number for two days, they did not let go, although according to the Decree of the Ministry of Communications, when contacting before 14.00, they should transfer the number during these days, but A1 decided to earn money by writing off the subscription fee for two days.

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Кристина

Level 4 Local Expert

On May 17, 2026, at around 17:00, I wanted to buy Apple AirPods 4 headphones, but who knew that it was so difficult in A1. The staff is just disgusting. The consultant mumbles something incomprehensible, couldn't really tell anything, the only thing he was interested in was how the payment would be made. The girl who was supposed to calculate this is generally a separate frame. As soon as they approached her and put the money on the payment, the complaints began. That it is impossible to pay 100 rubles in 2022, which turns out that you can only pay through the terminal at all, in turn, the terminal does not give you change and coins are not accepted. Why complicate things so much? The girl has 0 customer orientation, instead of kindly solving the problem, suggesting how to act, and helping, she just stood there and stared. The store's impressions are disgusting, of course I didn't buy anything, it's easier to overpay a little and go to a normal store with normal service, where you don't need dancing with a tambourine to buy something.

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44 reviews