The vacuum cleaner broke down and served faithfully for 15 years, we applied to the 5th element at Trinity, thanks to the competence of the girl manager, we received full information and within 15 minutes decided on the model of the Polaris vacuum cleaner. The advantage was the manufacturer's warranty period of 3 years, we hope that we made the right choice!

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Андрей Х.

Level 4 Local Expert

I contacted the service department of this store regarding the warranty repair of the vacuum cleaner. The engine warmed up and the lock was triggered after 10 minutes of operation. We drove back and forth to Minsk to the service center for a month. The warranty repair was refused, returned back. The cost of repairs due to an established cause, such as dust ingress, is 370 rubles and engine replacement. At the same time, you need to drive to Minsk yourself. Why not offer repairs when the vacuum cleaner was there is not clear. Moreover, it is useless to argue and discuss something. In the service department, no one has even a basic technical education at the college level. I don't understand how. In the end, he spat and brought the vacuum cleaner to the first workshop he came across. They unscrewed 4 screws in front of me, took out a piece of packaging film the size of a coin with tweezers, and that was it. The repair time is 10 minutes, the cost is 8 rubles. The vacuum cleaner has been working for a month now and everything is fine. Therefore, when making extended guarantees in the 5th element, I would think a lot.

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Сергей Романов

Level 4 Local Expert

Thank you very much, great specialists.We bought two phones that helped us set up, and then we came several more times to resolve issues that arose during operation, which were resolved on the spot. Many thanks to Igor, the consultant, who recommended the refrigerator that we had wanted to buy for a long time, but did not dare because of the cost, but he decided everything and voila installments for a year, and the cold at our house.

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97 reviews