Prosmile

4.2

20 ratings

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Level 2 Local Expert

I want to share my story of Irina Apevalova's treatment — perhaps my experience will help someone make the right decision. I was looking for a dental implant clinic in Novi Sad (I'm deliberately not mentioning the name of the clinic and the doctor's last name), as my friend had the tooth removed and immediately had the implant installed, and she was satisfied. At the consultation, the doctor referred me for a CT scan, and... it turned out that the neighboring tooth had a huge cyst. They suggested removing it along with the problem tooth and installing two implants at once. I was confused and decided to get the opinion of another specialist. At another clinic, they told me: "We will install one implant, and we will observe the tooth with the cyst for now. If it hurts, then we'll remove it." But I've already said goodbye to the tooth, even though it was the last chewable one on this side. By chance, I learned from a friend about Irina Apevalova that she strives to preserve "her" teeth, rather than remove them at the first opportunity. However, the record for it is three months in advance. I wrote to the clinic administrators, Dasha and Sasha, and they were able to arrange a consultation for me in two days! I paid 4,000 dinars, but I was ready to give more — I had never received such a detailed and honest analysis of my situation from any doctor. Irina did not just look at the problem area, but analyzed in detail the condition of each tooth, explained the treatment options, timing, cost and set priorities. Irina said: "It's a difficult tooth, but if you're ready to fight, let's try to save it." I liked this approach: first, an attempt to preserve the tooth, and only if it fails— implantation. I signed up for treatment three months later, but… Two weeks later, the tooth began to ache wildly, and swelling appeared. I wrote to the clinic and was admitted on the same day (many thanks to the patient who gave up his time!). The treatment was difficult: antibiotics, gum incision, but Irina and I managed. After the roots were healed and we waited 4 months — the cyst decreased three times! Only then did we put the implant in place of the missing tooth. After another 3 months, there was no cyst at all on the control scan. As a result: your tooth is preserved, the implant is in place — and no unnecessary extractions! It's been six months Now I already have crowns, both on the implant and on the very tooth where the cyst was. I just had a medical checkup with Irina, and the next tooth was scheduled to be treated. I have 100% confidence in her as a specialist and a person. I'm not imposing, but I sincerely recommend it. If you are looking for a doctor who does not rush to remove teeth, but does everything possible to preserve them, perhaps Irina Apevalova will become such a doctor for you. Many thanks to her for her professionalism, and to the clinic for her sensitivity. Healthy teeth to all! 😊 --- PS If you have a similar situation, do not rush to remove the tooth. Sometimes it can be saved if you find the right doctor!

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Анастасия Бухтоярова

Level 6 Local Expert

I want to leave feedback about excellent specialists. - dentist Irina Apevalova with her assistant Natalia from the ProSmile clinic. The professionals in their field are incredibly sensitive. They are always in touch, they will support you, they will prompt you. Irina impresses with her professionalism, precision and scrupulous attitude to every question and problem. Very friendly and warm at the reception. Natalia always comes to the rescue at the right moment at the reception, is empathetic and responsive. With this team, I feel like I'm in safe hands, and my dental health is protected, which nothing can break through now. I am continuing my treatment with them, and as long as I live in Novi Sad, I will contact them only. The very best!

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Анастасия

Level 2 Local Expert

I would like to thank periodontist Yuri for his professional treatment! I went through the procedure of removing tartar and plaque — everything was absolutely painless and very thorough. Previously, after such procedures, the bleeding gums decreased, but did not completely disappear, and I even thought that the problem was hereditary gum weakness. However, after treatment, Yuri's bleeding disappeared completely! The doctor explained in detail that residual bleeding after cleansing is usually associated with incomplete removal of subgingival deposits. It turned out that in all my 58 years, I had a really high-quality cleaning for the first time! Yuri was so attentive to my case that he even invited me to a free checkup a week later, where I was happy to share the results. Thank you so much for your professionalism and care! I will definitely come to Yuri again in six months for a repeat appointment — only to him and no one else!

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Вероника У.

Level 5 Local Expert

There is a good clinic, there are Russian-speaking doctors. The patients are both Serbs and Russians. Free consultation, identify all the problems, did an X-ray on the problem tooth) I did the cleaning and put the seals on. Everything was done perfectly, the staff is friendly. The Russian-speaking administrator answers any questions on WhatsApp. There is a long queue for recording, but it was not critical for me. The clinic is well equipped, there is a children's corner.

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Алексей Александрович К.

Level 11 Local Expert

I used to have my teeth regularly treated by a dentist in Moscow — all procedures were performed under a microscope, and the condition of my teeth was always excellent. I recently visited Dr. Ivan Chuzovich, and he immediately "discovered" caries in almost all teeth. When I asked to see the affected areas, I was told that the caries was hidden under the enamel and could not be seen with the naked eye. The doctor himself avoided direct communication: all information was transmitted through the assistant, who seemed even afraid to pick up the probe. My overall impression is extremely negative — it feels like they're just trying to pump money out of you.

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Ангелина Швец

Level 7 Local Expert

I made an appointment for four appointments in advance, almost three months in advance, to get to a specific doctor. I freed up my working days for this and planned a vacation. Two weeks before the first appointment, I was simply informed that all visits were canceled. Without apologies, without explanations, without trying to offer an adequate replacement. Even after I separately noted the lack of apologies, there was no reaction. Instead of the planned dates, they offered later dates that didn't suit me, and there were no alternatives. And this is not the first time. Previously, my husband had been waiting for an appointment for several months in the same way, and when he finally came to the clinic on the appointed day, he was informed right on the spot that the doctor would not see him. Without apologies, without explanations, they just offered to sign up again and wait a few more months. I am extremely disappointed with the level of service and the attitude towards customers. The doctor may be a good one, but the organization of the work is completely unprofessional. It's a system where your time is worthless. If you value your nerves, work plans, and respectful attitude, really think about whether it's worth it.

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Mikhail Morozov

Level 2 Local Expert

I liked everything, I recommend it. The administrators are Russian speakers, they will always help. The doctors treat us well, and we feel a professional approach. I came from Vienna, they adjusted to my arrival and cured my teeth as much as possible.

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Елена Б.

Level 3 Local Expert

I've been to the clinic 3 times and had my teeth cleaned and treated. Many thanks to doctor Irina. I am satisfied with the result

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Андрей Ларин

Level 17 Local Expert

Yes, there is an interview on YouTube with a Russian dentist who moved to Serbia He also said that it is cheaper here than in Russia - and customers are very surprised by this. What will be repaired in the Russian Federation from 10 (to infinity) it costs 6 (in his case). In my case, I was pinned down (severe pain) - I wrote to the doctor, he sent it to the admin, and the admin said "we'll write it down sometime, right now the record is a month in advance." I went to all the dentists in the area in a row, found an open one (and by the way, they closed after half an hour), but in the end my uncle accepted me. Panoramic shot, 3 sessions per hour with anesthesia for the treatment of pulpitis (nerve removal, temporary filling, permanent) IN total, it cost me 4k dinars for everything So, as it were, with respect to all Russians in the chat - sometimes it's better not to piss about the language barrier (and something unknown) and turn to the Serbs

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Алексей П.

Level 6 Local Expert

expect the level of an average Moscow clinic with all the consequences

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Владислав

Level 4 Local Expert

Pulled out a tooth, treated teeth, everything is high quality. There are Russian translators present. 👍

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Михаил Ш.

Level 3 Local Expert

Excellent dentistry, I recommend