We ordered earlier, there were no questions. But 4 stars for the online store, not the pick-up point, because the last time a car seat arrived, unmarked, finished, packed in a cellophane bag, tightened with a screed. Of course, it is impossible to pick up the goods without any documents, because if a defect is found, you will not return it later and you will not prove anything. I had to give up, time was wasted. I couldn't reach the contact center , we listened to music for 16 minutes .

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Кирилл Куницкий

Level 5 Local Expert

At this pick-up point, administrators have absolutely no information on how to verify an order before making a payment. Danil, an employee, immediately forbade plugging the device into an outlet when placing an order without providing a single document where the rules for checking this type of product are written, Vladimir, the second employee, stood over his soul at the time of checking the device and conducted a conversation with a potential buyer with prejudice. The staff is not as interested as possible in the buyer picking up the goods. Because of such employees, there is no desire to purchase goods in the 21st century. Unfortunately, there is less per regular customer in the 21st century.

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Иван Левыкин

Level 4 Local Expert

Disgusting attitude towards customers. He brought a defective tool to replace it under warranty, but the PVZ staff rudely refused to accept the goods and a written claim. Moreover, they hid the Book of comments and suggestions, saying that it simply does not exist here, which is a direct violation of the law. The issue was moved forward only after sending an official registered letter with a notification to the main office and a complaint. There is no service at this point, please avoid it.

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