I contacted the service department of this store regarding the warranty repair of the vacuum cleaner. The engine warmed up and the lock was triggered after 10 minutes of operation. We drove back and forth to Minsk to the service center for a month. The warranty repair was refused, returned back. The cost of repairs due to an established cause, such as dust ingress, is 370 rubles and engine replacement. At the same time, you need to drive to Minsk yourself. Why not offer repairs when the vacuum cleaner was there is not clear. Moreover, it is useless to argue and discuss something. In the service department, no one has even a basic technical education at the college level. I don't understand how. In the end, he spat and brought the vacuum cleaner to the first workshop he came across. They unscrewed 4 screws in front of me, took out a piece of packaging film the size of a coin with tweezers, and that was it. The repair time is 10 minutes, the cost is 8 rubles. The vacuum cleaner has been working for a month now and everything is fine. Therefore, when making extended guarantees in the 5th element, I would think a lot.

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Дарья Горошко

Level 3 Local Expert

The vacuum cleaner broke down and served faithfully for 15 years, we applied to the 5th element at Trinity, thanks to the competence of the girl manager, we received full information and within 15 minutes decided on the model of the Polaris vacuum cleaner. The advantage was the manufacturer's warranty period of 3 years, we hope that we made the right choice!

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Вера Бакштаева

Level 3 Local Expert

The question is specifically for the store staff. Their competence is questionable. We bought a steam generator, checked - it doesn't give off steam well. We brought it to the service and checked with the staff, they confirmed to us that the steam supply was weak, in addition, when the staff checked the steam generator, it started whistling, which they themselves told us about. They were sent for repairs. They refused to replace and repair us, for the reason "this is how it should be." The employee at the service was rude in addition, he said that nothing whistled, and I came up with it myself. We bought a Samsung vacuum cleaner, the girl praised it, said with Wi-Fi, unfortunately there is not even any Wi-Fi there, just a badge similar to the Wi-Fi badge. We were completely disappointed, we will not buy any more in this store.

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98 reviews