A wonderful place near the sea. The management and staff fulfill any request of the guest. We were given a wonderful quiet room with a balcony and sea view. We got high every day from staying in this place. It's not far from the sea, the beach is nice and clean. The staff is kind and welcoming. The room was perfectly clean, the linen was snow-white, the towels were snow-white. The best hotel!!!! I sincerely recommend everyone to stay in this wonderful place without hesitation!!! 10 out of 10!!!!!!

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Владимир Семенов

Level 2 Local Expert

During the vacation, we managed to live in two guest houses, but not in the Panorama. We arrived late at night, said that there were no places, and were taken to a guest house. After spending four nights in the guest house, we are told that places appeared in the Panorama and sent us there by taxi. Naturally, Panorama was not even aware that we were sent to them and no one was waiting for us and there were no places as usual. We were moved back to the guest house. We booked and paid for the tour through the tour operator, the Panorama Hotel was written in black and white in the document, as a result we received guest houses and a spoiled vacation experience. Paid reservation of the Panorama hotel, not the fact that you will be settled in it. We paid for one thing and got another. We talked about compensation, but we only received an "apology."

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Григорий А.

Level 3 Local Expert

Staying at this hotel left extremely positive impressions! From the very moment of arrival, I was struck by the exceptional quality of service – the staff was incredibly polite and helpful. Each request was considered quickly and taking into account all the wishes. A particularly pleasant bonus was the free late check-out, which allowed you to get ready without haste and enjoy the last hours of rest in beautiful Gagra. The feeling of a cozy atmosphere and attentive attitude towards guests make this hotel a place where you want to come back again and again. I will definitely recommend this place to my friends and acquaintances as an ideal option for a vacation in Abkhazia.

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20 reviews