I sent my parents on a tour, they put me in a room where the engine is rattling on the roof, which is extremely problematic to sleep, they demanded 40 bucks a paw to move into a normal room, which means it's there, but my parents are principled. The tez tour guide does not actually solve the problem. But everything is freezing, come at 10 a.m., then at 12, then at 14, then tomorrow come at 10 a.m. In short, spend the rest, all the days and maybe the last night you'll get a good night's sleep. Here is the guide's contact. I hope Yandex doesn't cut it out of the review, MAHMOUD +2 0111-00 59 984 . Now I continue to send messages to the agent, but for 3 nights they can't move, the parents don't get enough sleep. If the tez tour helps to solve the problem, I will definitely update the review, write how it ended, and if nothing changes, I will also write after. update. The guide helped, as I understood it, they were resettled for the 4th or 5th night. In general, you need to knock on all the bells so that at least something works, both from below and above.

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Владимир С.

Level 3 Local Expert

I booked a tour during the early booking period to Turkey and made an advance payment. After 7 months, they will send a notice of cancellation of the tour. They used my money for 7 months and ruined my vacation plans. I will not contact this travel agency anymore.

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Алена Нестер

Level 4 Local Expert

Good afternoon! I would like to leave a review about the travel agent. Tatiana Baranova was recommended to us as a very experienced and professional specialist, but in fact she turned out to be very rude and does not know the rules of etiquette when dealing with clients. When we started looking for a hotel, Tatiana jumped out of her pants and tried to force any information so that we could sign a contract. After the first payment was made, her interest disappeared as much as possible. She makes an appointment for payment, and does not show up at the appointed time and does not answer the phone, does not warn about the course of payment that it is above average, any question you ask her is perceived by screams and complaints from her side, saying how many questions can you ask and that customers who fly for the first time, her least favorite ones and she can't stand working with them. (I'm sorry, as a client, why do I need to know this?) and later I get an audio message that she curses my family and will never work with us again. To be honest, the vacation hasn't started yet, and the mood is already spoiled. Dear company, please advise Tatiana to have a good therapist, because with any question she breaks off the chain.

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