TLScontact
February 2024 •
1
If there was a O or minus, it would have been a better descritption of this so called service. The worst I encountered since the 90s' anarchy. I have been in search of a manager or a person responsible for setting up and running this joke, and even more an institution who let them establish in Armenia and get more or less all visa application processes for most of EU embassies in their hands. I know for a fact that these bandits are saying all dates are taken, nothing left (even 6,7,8 months ahead) but various individuals working with arranging tourist trips, take money from the people and have a separate way of booking appointments and getting their clients' papers to TLS. I have contacted civilnet, and a few other media to draw their attention and get someone to closely investigate their activities. - no way to book an appointment from the online created profile. Either empty, totally blank, or showing dates but not possible to click -call their nr - which by the way is not the one mentioned on the website, but you have to google it yourself to find on Spyur- a rude girl almost shouts at you from the 1st second. whatever you ask - we don't do that, I don't know, you have to call the other number, sorry I have other calls, I am alone or whatever. Untrained, unprofessional, unskilled and apparently clueless -the number mentioned on the website is a joke! only between 10 and 11 am can you call for walk-in/urgent appointments but in 2 months that 3 of us have been calling every singe morning, only once did they answer. Line is always busy -emails -once or 2ce in January got normal and fast answers, last one even suggesting to use the extra payment walk-in appointments, even saying "we can open for you". After that radio silence, after 10 emails comes back 2liner with dumb answer "we cannot open dates for you", "we cannot book them for you", "there are no dates neither regular nor walk-in" So you are telling me that whole of Armenia is travelling to Italy/Malta in 2024!?? you have no dates but every single person in Vanadzor my mother has spoken with said they had paid extra, trixed with bookings of tickets, paid middlemen and they arranged dates! Surprise surprise! Corruption is there even after the revolution. So TLS cooperates with tour agencies reputable ones and not so much, the ways they check for available dates is not the same as us regular people, having to check from the account and that is either empty or un-bookable dates. They said we can book you in August, while my mother's trip is planned for March, and we have been in this circus for months now. -TLS is handling visa applications for the embassies so embassies say we can't help -TLS only role is creating blockers, with their hideous capacity planning, bad website, lack of bookable slots, pre-booking those themselves, basically selling those spots to certain companies and individuals, unprofessional employees lack of direct access to the respective embassy. These bandits have cost me 2 months of time, nerves, hundres of EUR of lost air tickets, notarial stamped invitation papers, DHL charges to get all prepared fully completed application dovs to Armenia and my 68yo mothers enerty and nerves who cannot visit my family (me being a EU schengen member country citizen who should not have an issue inviting her closest relative to visit). I know this is long but I advise you read and start taking actions. I have given up on this but I am going to go to the bottom of this and make the dark games and soviet-era corruption investigated by the ministry of foreigh affairs who most likely are the institution who enabled this TLS Global to start activities on the territory of Armenia, with a clueless or rotten management.