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The most heartbreaking experience of my life — this clinic let my dog die.
If you truly love your pet, stay far away from Joli Veterinary Clinic.
Late at night, my dog suddenly had a severe medical emergency — his intestines were coming out, and it was clear he needed urgent surgery. It was treatable if handled in time. I found Joli through Google, and I called them again and again — more than 10 times on all the numbers listed. Not a single answer.
Desperate, I rushed to the clinic myself. I showed the on-duty vet (a man named Hovhannes, I think) a photo and explained how serious the situation was. He even admitted it needed surgery — but then said he wouldn’t call the main doctor, because “it’s late,” and “it’s not that urgent.” I was shocked. I begged him, I told him I’d pay whatever it takes, cover taxi fares, anything — just please call the doctor. My dog was suffering and getting worse by the minute.
He refused. Kept making excuses. Said the main vet is a woman and he "can’t disturb her." Then claimed two or three doctors were needed. I said I’ll pay for all of them, no matter the cost — still refused. I was standing there, begging, while my dog was at home slowly dying.
The worst part? He told me to just wash my dog’s back and wait till 10AM. I told him if we wait that long, he’ll die. His answer? “No, your information is wrong. Nothing will happen.” But it did. My dog got worse and worse, and he passed away before sunrise.
This wasn’t some rare condition. It was an emergency that could’ve been treated, but they did absolutely nothing.
I’ll never forget this. I lost my best friend that night. Not because help wasn’t possible — but because this clinic chose not to care.
If you’re reading this because your pet needs help — please go anywhere else.
Amazing service, professional staff, specially the guy i think he is the owner, he can help you more than the doctors themselves.
Отличная клиника!
Очень благодарна врачам за внимательное отношение и профессионализм! Проходила лечение кариеса, всё сделали аккуратно, без боли и быстро.
Теперь рекомендую эту клинику всем своим знакомым
Unprofessional staff, don’t know what’s the ingredients in a cocktail. When I asked for the ingredients they forgot to mention “kvas”, which I am allergic to.
