Safmar Grand Moscow
July 2023
1
Had an amazing stay for 7 nights. I accidentaly left my keyboard and came to take it, and was met by an extremely unpleasant receptionist with the name "Aleksey Kudashov" I've lived in $7 per night hostels in Thailand that had more polite receptionists. After explaining about my keyboard (during which he was extremely rude), I wanted to visit my friend on 7th floor. Him: No. Why would I do that? You are no longer a guest in this hotel. You cannot go there. Me: Are you sure you speak English? Instead of asking me why, you just said a very rude no. Him: Yes, I speak English perfectly. And you? Then I explained I am visiting a friend who is living there and that I would please like to visit him. I was the one in this conversation constantly saying "please and thank you" It doesn't take a lot to be polite, especially when working behind a service desk. All the other receptionists I dealt with during my stay there were extremely polite, always smiled, and talked in a nice tone.