Polyclinic.ae
April 2025 •
2
Dear Clinic Manager's I hope this message finds you well. I would like to bring to your attention an issue I recently encountered with one of your receptionists, Ms. Daria, which left me quite disappointed. I had an appointment scheduled for BBL therapy, but on the day of the appointment, I received a call from the clinic informing me that the session had to be canceled due to a machine malfunction. While I appreciated the clinic’s effort to notify me, I was offered a rescheduled appointment on a day that coincided with Eid, which, understandably, I couldn’t attend due to family commitments. When I inquired about alternative availability on my off days (Monday or Tuesday), Ms. Daria informed me that the doctor would not be available on those days. However, instead of assisting me in finding a suitable alternative, she abruptly stated, "So then we can't book an appointment for you, goodbye," before ending the call. I was quite shocked by this approach, as it felt dismissive and unprofessional. As a loyal client, I expected a more accommodating and supportive response, especially given that the initial cancellation was due to the clinic’s issue. This experience has made me reconsider my trust in the clinic’s service. I hope you can address this matter to ensure better communication and customer service in the future. I appreciate your time and consideration. Best regards