The employees were definitely not selected to work in a pet store, not to mention their incompetence. Every time you come in and see a completely dissatisfied face.
I wonder if the company trains its employees at all? Because frankly speaking, what I heard from one employee there made me turn around, leave and continue ordering from another online store without these terrible consultations. Up to the point that whiskey is balanced, Hills is super premium, royal canine is the best of all. Seriously? Send your employee (Svetlana, it seems) to training, where she will be told about it
It's a small store, but basically everything is there from the bigger one. The staff is adequate. At 50/50 prices. Who lives next door is the very thing.