There are no questions for the store. There are always discounts and promotions. It's all great and super, I buy there all the time.
But as for the staff... there is a woman (not very old, but not very young either) who will roll her eyes and make a disgruntled "tttsss" at any question. Rude, not polite, "literally does not greet." Somewhat incompetent. I always buy the same food for my cat, but at one point it just sold out and I had to look for an alternative. I asked this person for advice (at that time I had no idea what she was like), and as a result I was convicted of KILLING my cat with cheap food and tried to snort a Horse Meat Piano (which did not justify its price) for 50p (although I take food that costs 35p, the difference is 15 rubles).
Administration, please pay attention to this employee. You can't mistake her for anyone else, there's only one like her.
There are probably no complaints about the network. But to the store - definitely YES.
I made an online order. More than 3 positions. I ordered it. The next day I call the call center, because the status indicates "partially assembled". They confirm this to me, they say that there is one position left from the order. When I asked when they would assemble, they replied that it would be for lunch.
After lunch, I call the store itself. The order has been collected - come. OK. I arrive an hour after the call and they tell me that he is not ready. That one of the order items is just coming. And when it will be - today.
Naturally, I'm asking: How did it happen if I called this store an hour ago? Answer: oh, I'm sorry, I made a mistake. Apparently, the seller thinks that I have a lot of free time. Or free gasoline in my pocket...
I had to call the call center again and transfer the order to another store.
Employees do not come to work on time. According to the schedule, it is written that the working day is from 10. At 10:12 the doors are closed, the light is not on, there is no one inside. They always close ahead of the time indicated on the chart
Excellent, professional and friendly staff. They will always prompt and advise. I would like to mention the seller Olga. This is a seller from God, I have repeatedly seen how our pets treat her, and they know a lot about people. The assortment in the store is excellent, you can always choose everything you need.
I liked it!! The staff is polite! They answered all my questions.They suggested what is needed for my kitten and how to help him settle into a new place. The atmosphere is friendly. I noticed that not many customers address the girls by name and as old acquaintances. I hope that I will become such a buyer.