The most terrible pet store in the city of Pinsk!
And now I'll tell you why:
Assortment: the same as that of competitors
Prices: much higher than those of competitors. You might think that the buyer is paying for something else. For example, for the lack of an alternative? - no. There are a lot of shops nearby. Within walking distance and even in the next building. For a more convenient schedule? - No, there are shops that are open later. For good service? - Especially not.
Service: and now more about the staff. It's just something with something, to put it mildly) Most often you get an employee who reluctantly and pretentiously answers questions. Once they punched me a product that I didn't take. And not just any small thing, but a kilogram of feed. I also asked the seller about the total amount, saying if everything was correct, she double-checked and said yes. It was closer to closing, I was in a hurry, and at home I noticed it in the receipt. The very next day I went to the store, to which the employee replied to me in the best Soviet passive-aggressive style, "why didn't you look, and why didn't you come right away." When immediately? At night, when it's closed)? And what do you mean you didn't look? Do I still have to count for you? So maybe then I will receive your salary, since you have self-service in the store and you are unable to cope with your official duties. On the second attempt, the money was returned, but the inability to take responsibility for their shoals is simply amazing. Yes, anyone can make a mistake, especially at the end of the working day, but this shifting of responsibility to the buyer is just a kindergarten. In normal stores, they will calmly say "sorry, we made a mistake." But not in this miracle store) Here you will be made guilty. Or was it still not a mistake, and the store is counting on people not checking receipts?
Loyalty program: utter nonsense. It is absolutely unprofitable, taking into account the store's margin.
Advertising distribution: and here it is very interesting. You cannot disable the newsletter in your personal account. You need to call 7597, and calls to this number are paid) Personally, the support fed me breakfast for 2 months and "yes, yes, we have already turned off advertising," and in the meantime the advertising came until I just asked to be removed from the system, but they were not able to do this on the first attempt)
Who is this store designed for? On those:
- who is too lazy to go to another store after Almi
- who is not aware of the prices of pet supplies
- who does not respect himself and will swallow any semi-shameful attitude towards himself for his own money
I hope that such stores in our city will close or recruit adequate staff who understand what service is.