The shops of this chain work very strangely. I ordered goods several times in an online store with pickup from the store at Starovilensky tract 28. Almost every time I arrived, there was a sign on the door that said I left for a bone, I'll be back in half an hour. As the employees of this company explained to me on the phone, there is no designated lunch time in the stores, that is, when he wanted to leave then. And everyone who came for their order is not the company's problem. Today I arrived at the opening ,,,,and BINGO ,,,, there is a sign that went for a bone. After 15 minutes of waiting, I call a single number and they tell me maybe the employee is sick. This is aerobatics. When I ask to bring the order, they tell me that 4 rubles are missing before free delivery. That's customer focus!!!!! I basically did not add the product to the order, and I have a question for the company's management - who in this case will compensate me for the cost of gasoline and the time I spent each time coming for my orders and leaving back - Went for a bone
On Saturday, January 27, 2024, I went to the Zoobazar store at 19/1 Lynkova Street, which is located in the same building as the Mayak store, with a cart. The cashier, a girl with short hair and dark hair, said that they were not allowed to enter with carts. To the question - on the basis of what? The answer was read the announcement at the entrance. After leaving the store, I saw a handwritten ad (photo attached). The sediment remained unpleasant and the desire to shop here disappeared. It is unclear on what basis employees themselves make such decisions and post such ads?