I bought glasses at this salon. The arm of the frame broke off after a month of wearing, while observing the rules for handling glasses. The frame is only guaranteed for 14 days. I ask the owners of Cinderella salons to pay attention to what goods they buy and sell to people. The quality is just terrible.
I turned to this optician to check my eyesight and select glasses. The doctor did his job perfectly, looked at everything, picked it up, and gave excellent advice.
The questions started when I came to pick up the finished glasses, after a long trial it became clear that I had been given the wrong lenses, they were confused. The specialist who was supposed to handle everything said that anything can happen. Yes, I understand, BUT I needed glasses by a certain date, because I was signed up for a driver's commission. After several of my urgent requests to try to settle the issue before the appointed date, we agreed that he would try anyway, but did not promise and would call back when ready.
As a result, I had to cancel the commission, it was supposed to be yesterday (6.12), no one has contacted me so far.
In this optics, customer orientation is at zero, if a mistake was made by employees of your organization, then it should be resolved within the company, the client should not know about your internal issues, you need to admit the mistake and make sure that it is solved with less losses for everyone, and not just dismiss the client with the standard phrases "anything happens".
An excellent eyeglass store, a large selection of frames, discounts are often available, friendly staff and a very professional optometrist. I already ordered the second glasses. the first ones were for Dali . the second ones are for reading. I am satisfied with my work and recommend it to everyone.
When ordering thin lenses for glasses, you need to wait almost a month, and the staff is kind of inert, does not particularly seek to advise something.
This is not the first time I have used the services of the Cinderella optician network. I ordered glasses for vision in optics on Freedom Square - I was very pleased. The consultant immediately pointed to stands with different price ranges, helped me choose a frame, messed with me for a long time, provided high-quality service. I tried to log into another network and saw a huge difference. I came to Yesenina 6 for sunglasses. Still the same excellent level. Thank you for the fact that the proper level of service is maintained in all optics of the network. Sincerely, service connoisseurs.
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Level 9 Local Expert
April 11, 2022
The Cinderella network is fine, but on Yesenin 6 04/10/2022 in the sun, the consultant, in my opinion, deceives the type of lens you need to wear for a week, and then throw it away. Although these lenses are worn for a month.
I tried to order glasses in a frame there - as a result, the doctor made the wrong prescription, the glasses could not be supplied, but with all this they want money, unpleasant boorish staff, eventually went to another network, but they did it more expensive.