Gold Apple
863 reviews
December 23, 2024
A lot of variety products which can be found in Minsk only here
February 10
Good
1
1
December 13, 2024
I really liked the store, there are many different brands, but there are always quite a lot of young people, especially near decorative cosmetics))). The good news is that near the care cosmetics, the more expensive price segment, it is much freer and you can safely study and choose. I do not use the services of consultants (only if you need to clarify the location of a particular brand), because I always thoroughly study the product myself before buying. I test in the store, but I buy online (European Post delivery), because sometimes there is more discount and plus gifts and promo codes!
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1
3
December 26, 2024
A very large area and an assortment of brands. There are a lot of people before the new year. There are proactive helpers in the room. The girls at the checkout are also great, calm, polite, despite the crowd of people, and even managed to remember me (and my whims) and serve me well. Minus for the online store: it was not possible to place an order from the site for pickup, when switching to the pick-up point, the page did not load, the store said that you can not place an order from the site at all, only from the application - in this case, you need to write about it on the site and do not allow steps to be taken to order, to save our time
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1
September 25, 2024
I like the store in principle, there is a large selection, many different brands are represented. A wide price range, there is something cheaper, something more expensive. Many positions are cheaper than a mile (not by much, but still). Consultants are absolutely not intrusive for me personally, they will always help and prompt me. But if there is any issue with the online order and you need to contact their support at tg - it's just impossible! The robot answers, always off topic, none of my problems have been solved yet! Make a normal humanized support for solving issues, not this robot!! I made an order on Saturday and it was indicated in the order that I would be given a sample, as a result there was nothing in the box(((
Support says that the sample is placed when it is available. Well, then why add it to the order?
Support horror
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11
October 10, 2024
An ambiguous opinion... Of the advantages:
1) Many brands of cosmetics for every taste and purse;
2) A lot of promotional items;
3) Various master classes are held, in which you can even participate (if you are lucky).
Of the cons:
1) Sometimes there are completely incompetent and unfriendly consultants. For example, they somehow refused to give me a cream tester (although the tester was available). The reasons were not explained.
2) Mediocre support service. They respond in a template (if at all) and do not help solve the problem;
3) There are damaged goods... There are always a lot of people in the store, it is impossible to keep track of everyone, and among them there are those who use it and make up clearly with non-testers. So be careful and take the products only in the factory wrapper. This way you will know for sure that it has not been opened by anyone.
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7
2
February 9
Many thanks to the team manager Alina (Pobediteley ave., 9) for his high professionalism, excellent knowledge of the product, responsiveness, competent advice, and the ability to present goods competently and professionally. The manager you want to contact every time you come to the store. Thank her very much. Thanks to Alina, I left the store with a full basket. And again, on February 8, she left not only with the cream, which was all she was going for.
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1
1
October 25, 2024
Responsive staff. They will always tell you what you need
A huge selection of products. Promotions, discounts. Pleasant atmosphere. Prices are significantly lower for many products than in stores of a similar plan. I recommend.
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1
November 30, 2024
Thanks a lot to the consultant of hair products Alina, an amazing girl with whom today we picked up an individual care for my hair, sincerity is always felt by customers 🥰 I wanted to buy everything) as well as the consultant belor design, who perfectly selected the product :) I wish there were more such pleasant employees!
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1
February 26
The staff is not annoying, the choice of goods is huge, perfumes, cosmetics, all kinds of beauty things, etc. discounts are almost always available, delivery is available, the quality of the goods is good, but on holidays it is better to use delivery, since the store itself is simply crowded.
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December 30, 2024
There are not enough classic old flavors, there are a lot of people, the consultants are well done, attentive, they know classic old flavors, they help to choose something new based on this, the cashiers are also well done, polite, friendly, despite the number of people, there would be such employees everywhere.
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1
January 4
I want to write a good and a bad review about the golden apple store on nemiga. the products are perfect, I buy products there every time, I am very satisfied. bad feedback about consultants. I am 14 years old, and the day before yesterday I came with my friends to the golden apple on nemiga for a product, I asked 4 consultants where the influencer product was located, as a result, they told me 4 times incorrectly, they found it themselves, we approach the highlighter, I test the product, I already take it, and the concultant says are you sure you will buy it? I say yes, I have the amount for this product. in the end, I thought it would be better to come with my mom to buy this product, since other consultants think that I cannot afford the product. I conclude that the concultants are respectful only to the elders, they do not take the younger girls seriously, thinking that they just came to put on makeup or just to see the product, and this is very upsetting, although they asked respectfully
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6
September 26, 2024
Very responsive consultants, they select everything correctly...Thank them very much! I would especially like to highlight consultant J.Anastasia Sergeevna is a smart girl, she spent a lot of time with us...Thanks to her for her diligence and patience.🤗😘
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1
1
February 12
Everything is great in terms of assortment and prices.
But what about the delivery of goods? The description says that you can choose expedited delivery and express delivery, but so far I have not had such functionality in any download. If this possibility depends on some factor, then please specify. With my last order, all the factors combined for expedited delivery. But I couldn't order like that. OK, I'm ready to come to the store. And the store has a separate area for issuing orders with 2 employees. HOW IS THAT EVEN POSSIBLE? Your IM is positioned as the only and largest cosmetic IM, therefore, you have a huge flow of orders. How could you allocate only one employee to issue orders? I had to wait in line for 45 minutes. That's horrible
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1
January 27
A good store, a large assortment, you can often find things that are not available elsewhere, but the queue is, of course, terrible, the space is somehow not very conveniently occupied, there is often nowhere to go at all, which you don't want to go in. But the staff is good, the selection of goods is huge, there are discounts (but like everywhere else, not always actually discounts ahahah), the quality of the goods has always been good.
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1
2
November 18, 2024
I love you with all my heart, but today it's just a disgusting feeling from this place! Usually, when I had questions about product search, then contacting a consultant, I was always calmly and sweetly answered and given explanations, BUT this time something else happened… I wanted to spend money in a wonderful mood, I was set up to buy a non-budget product, but the consultant did not want to help me in this and answered my question that they did not have this product, without explanation, not believing it, I decided to make sure that I did not invent it and checked it in the application After that, I went back to the consultant, to which the answer came: "these are only online products." After this, the mood went to zero, I did not receive the hormone of happiness from buying the product, and I did not want to spend money there anymore…
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1
November 22, 2024
There is a huge variety of products and in most cases you will find what you were looking for. The sales consultants are competent and quite friendly. Of course, there are terribly many people and some sometimes use non-testers, they can create defects in goods, but you can't keep track of all of them. For a relaxing shopping experience, it is better to arrive in the morning hours of weekdays, or make purchases in an online application. By the way, I will note the presence of a large number of discount products👍🏻
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2
February 14
There are always a lot of people in the store, there are queues at the checkout. Some shelves with goods are too crowded. I don't want to go back to this place anymore. The consultants are arrogant and not responsive. I decided to use only the application (it doesn't have convenient functionality, but that's okay). And so, 20 burning bonuses were added to the Golden Apple app, which disappeared during checkout. Why give a bonus that can't be spent? Of course, I haven't ordered anything, and I don't want to order anything here ever again. And when everyone was awarded 50 burning bonuses, they didn't give me any. Although even if they had, they would also have burned down during registration.
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1
March 5
You can find a product for any wallet. Responsive consultants. Yes, the attitude in the departments is more expensive, but at the same time they will always help you in the budget sector. Of the disadvantages, you have to go on working days and early, there are a lot of visitors
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January 6
Wonderful store, wonderful polite sellers! We bought French perfumes and men's cologne! Prices are the same as in Moscow, there is no point in going to Minsk for the sake of perfumes, perfumes there are also under sanctions! We visited Belarus for the sake of museums and castles, and just admired everything that the guides showed us! Everything is great and thanks a lot to the host!
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1
December 11, 2024
I always try to get into the position of employees in the pre-holiday time, but when the situation repeats itself not for the first time, I no longer have the strength to tolerate this attitude.
I have always been satisfied with the work of consultants in stores, but as for the work of the delivery service, it's just terrible. I placed an order on the website, for some reason they split it into two parts, I decided that this was not a problem and ordered two parts of the order at the same time on the same day, I placed orders separately from each other and the delivery time was indicated in two orders from 19 to 23, on the day of delivery I receive a notification that the courier would be with me from 10 to 13, I might have thought that I had made a mistake myself, but to make a mistake in two orders at once, you must agree, would be very strange, I immediately called support, because the support of the bot in whatsapp can only help cause an attack of uncontrollable rage. Alexandra's manager answered me on the phone, who immediately began to convince me that I was to blame and condescendingly communicate with me, as with a client who makes groundless claims, but she will try to do something, but she cannot guarantee that she will figure out my problem, most likely there will be a postponement of delivery to another day and I should wait for someone to call me back and give me an answer to my problem. I only got a call from the courier, who was almost at my delivery address at 10.30 am and no one warned him that there was no point in taking me at that time, because I would not be there (30 minutes passed between the call to the manager and from the courier). From all this situation, you can only take out that in a place where colleagues do not even care about each other and send couriers for unnecessary deliveries, no one will take care of you, especially now I really regret that I did not make a screenshot of the completed order with the exact time of the order, but I could not think that the store would accuse me of the fact that I didn't watch it myself.
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3
September 26, 2024
A wonderful store, a huge selection of both cosmetics and special cosmetic products that practically have nowhere to buy. There are always a lot of things, visitors, goods and prices.... yes, they are here.
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January 6
I wanted to take a few items as a gift for the new year, I placed an order through the app, it arrived on the 23rd, I was glad that it was so fast. I picked up the parcel, paid for it, opened it, but instead of joy, I received goods in a package that seemed to have been kicked to the pick-up point. Everything was packed in 2 types of paper, but the goods were initially damaged, both the box and the spray bottle were covered in scratches. During transportation, this simply could not happen, that is, you knowingly send defective goods to customers. I immediately wrote to the support service and got on the bot, then the operator answered me. At the same time, I was initially offered not an exchange and refund, but a 10% discount promo code, which I do not need, because I do not want to receive defective goods again. After my persistent messages, I was offered a refund, which I initially talked about myself, but even here there is a jamb, in the field where the account number is written, it turns out that you need to specify the card number (the operator told me this, thanks to her) But it turns out that the application not only does not work correctly, but also has errors in the structure itself. After filling in all the fields, when I clicked save, I was simply thrown out of the application, it was updated and all the conditions for contacting were met. Then we talked to the operator again, she promised to fill out the application herself. And then it started, every day I write about my application, the bot's response, then all the new operators, and the answer is the same "wait". As a result, only today, after I wrote again, they told me that the money would be refunded, and this is what I originally said, what did you decide there for 7 days?(and if I hadn't written to them myself, would they have answered me a year later?) but only after I return the goods, and how can I be sure that they will be returned? if you have a joint on the joint, the trust has already run out. After much debate, I agreed, because I was not given a choice. But then they want me to come to the right place myself to return the defective product, and even the courier will be with a time interval of 9:00-18:00. Am I supposed to sit and wait for him all day, and then wait for my money for 7 days. Support can't do anything but say they're sorry. He can't send me a courier at the right time, he can't refund the money in a convenient way, and he can't send me what I paid for in proper form. In general, "thank you" for such a New Year's mood, wasted nerves and time that no one will return or compensate me. And all you can do is give me a promo code, but I'll never contact your app again.
I want to add to my previous review. Due to the fact that the decision to return the product was not made quickly by the company, I had time to think. After reading the reviews of people who, like me, ordered through the app and then faced problems, which further undermined my trust in this company, I decided that I did not want to spend another week of my life dealing with this. I was also told that the courier would not receive any document stating that I had returned the product, and returned it exactly in the form in which it was delivered to me. That is, there are no guarantees that I will not be deceived again. The operator wrote that I would receive an SMS as proof and there was correspondence in the telegram bot (but can this be considered proof, at a time when even people's voices are being forged through AI, let alone correspondence?). In general, there are no guarantees, no documents, absolutely nothing. Advice to people who order, check everything at once at the pick-up point. And even better, in general, do not mess with this service, but order from another place, even if it is more expensive, but you will save a lot of nerves and time. Also, of course, "thank you" for the fact that the company responded to the previous review and offered to send it to the telegram bot, as if they would figure it out. They're the same operators I've talked to before, and no one has figured anything out. It is a pity that my upbringing does not allow me to fully write what I think about your company and express the full range of emotions that I have experienced. I wish that your sales are in direct proportion to your attitude towards customers, which I have already experienced.
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2
1
November 6, 2024
The store is not bad, but the service of cashiers just wants the best. By selecting an item from the application, it turned out to be even cheaper with a promo code, but there was no delivery. In the store, I tell the cashier that the promo code is cheaper. Her answer is, "it's only when you order through the app." I got confused and bought it. Why not offer to place an order online directly in the store. A sample of men's perfume was given as a gift to the men's perfume. I was not satisfied with the purchase and service. How many times have I not made purchases in the store, I am greeted "by clothes".
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4
December 19, 2024
we were guided with the choice of shampoo, it's cool, because the range is large, but not everything suits me. the only disadvantage is that you often have to call consultants to get what you need from the stock, but they are not so easy to find because of the large number of people. and so the store is good.
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1
February 6
Everything is cool, everything is super
BUT the workers in the hall have become much worse, if you come up and ask where you have such and such a product, they will not guide you, but just show you where, okay, there is nothing like that here, but when you come to the place where you were sent, in the end, there is no product that you are looking for, you approach another employee, he It's just that this isn 't the first time this has happened to me.
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1
1
April 25, 2024
A great store with a large selection of cosmetics, good prices and fast service at the checkout. There is one significant disadvantage for me personally, and these are consultants, I turned to several girls ("I'm sorry, could you help me", "I'm sorry"), several of them just ignored me, and others told me to wait. I think this is due to my age (I am 15), because when older girls approached these same consultants, they willingly offered them their services. After +-20 minutes, I finally found a friendly girl who kindly took me to the booth. I ask you to change the attitude of consultants towards people under the age of 18.
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22
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February 20
When issuing a paid order in an online store, the issuing girl was incredibly indignant that the goods were taken out of the package to check the goods and whether the expiration date was in order, it looked as if the customer had gone crazy and something terrible was happening, of course, this was the first time, so the deadlines were not found quickly and the girl did not I was able to, snorted to another employee, saying you look, she found the deadline on a separate sticker on top, which was almost completely erased by time, almost unreadable, there were no printed factory deadlines on the Italian soap itself, which is strange. At home, it was discovered that inside the package, a beautiful expensive soap was all chipped. The staff is generally inadequate and there are questions about the originality of the product and its storage.. The girl who was surprised by the inspection of the goods was generally stunned, what was wrong with HER was not clear, any product needed to be checked on the spot, this was normal and necessary. Also, when I first shopped on the spot for the first time in this network, I was very surprised at a different price at the checkout, and again the young girl says the price of the price tags is the main one only for the application- I haven't seen this information anywhere, even after registering on the site, I say where and how I should have found out, in response, silence and that we've always had it that way.. that is, new clients should be careful, everything is strange here and you need to guess about their unique rules in space, just like at sea, they rush around, but they don't know where what is. And the cherry on the cake, the harsh security that suspects everyone that you don't really want to go into this store, you can't approach the shelves, heaps of people are jostling. Branded packages are beautiful, but it's not convenient to carry them for a long time. With the soap, I'm now wondering if it's overdue and if it's the original. I will buy verified ones in other places, since they are so scared and theatrically surprised at the product check here, that you will agree it is strange and doubts arise..After reading the negative reviews, everything fell into place, not the originals of the perfume, that only people are not brought for delivery and in what form, even the samples, everything is now clear to me. It doesn't make sense. People read real reviews and draw conclusions..
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1
April 18, 2024
A large selection of cosmetics, reasonable prices, very professional consultants, convenient location, a small minus - THERE ARE ALWAYS A LOT OF PEOPLE. This is a good indicator of the assortment and prices of the store, of course, but I, as a customer, do not like it. But, there is an online store and delivery, for such moody girls like me))))
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4
2
November 13, 2024
I have no questions about the offline store, but the online store is just terrible. I made only 1 order there, but they couldn't deliver it either, they issued a refund with a gift card for this amount. And in order to return the money to the card from which the payment was made, you need to communicate with a robot, which is difficult to communicate with and which offers me to contact an employee to resolve the issue. After contacting the employee, the robot finally sends me a message with filling in the data, after all the correspondence with the robot, which responds every 6-7 minutes. They write to me that the application is in progress. In general, it is very tedious and stupid.
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4
November 12, 2024
If you are not a sociopath)), or a fetishist, or a lover of bright smells, then you are here- in the space of beauty, benefit and a little pathos.You can get stuck here for a long time if there are a lot of visitors.I like to think about what I need in advance, I order online more often and pick up the order during the day.I wish you all a good mood.
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March 4
I chose certain products in the online store and planned to place an order with courier delivery in Minsk, but when choosing the delivery method, there was only pickup. I decided to write to support to clarify the situation, but the chatbot wrote that it was necessary to wait and they would write to me, but no one wrote! Then I decided to call support, I waited 5 minutes for someone to answer me, in the end I was informed that they would call me back as soon as someone from the staff was released, but no one contacted me here either! I don't understand why I should specify support contacts if there is no benefit from it in the end?! As a result, I had to postpone some of my plans and go pick up the goods for pickup.
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September 24, 2024
Of course, it's better to write a review for girls about such an institution, but from the man's side, the choice is huge, a bunch of different brands, interactive services that help you choose the color of makeup. In my opinion, when choosing cosmetics, it is impossible to pass by it!
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3
November 18, 2024
A big good store with a huge assortment. Competent professionals are working! They processed me in 7 minutes and bought something I didn't expect!
But it's better to buy only on stocks! Since the regular price is higher than in other cosmetics and perfumery stores. Even a 10% discount is more expensive than the competition...
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4
November 6, 2024
Cool. A large selection of products. The employees are polite, know the products and are ready to help (but some helped as if they were doing a favor). But from the cons: a huge flow of people (the store is not to blame for this).
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4
December 22, 2024
Cool consultants who guess what I need the first time. Huge selection
Without the consultants, I would get lost in this store and wouldn't know what to choose. There is always a huge crowd of people, it will not be possible to choose calmly.
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January 31
I ordered a hair dryer as a gift for my daughter from the online store of this "wonderful" brand on December 24, 2024, and paid for the purchase with a gift card. The hair dryer turned out to be faulty. Immediately after delivery, I wrote to the support service in the same place, in the Golden Apple application. I was offered to go to the telegram chat. As a result, no one has taken the defective hair dryer so far, the money has not been returned, and when I try to find out how soon my question will be resolved, they answer me in the same telegram chat - "what happened to you? Describe the problem. "
It's a shame and a disgrace to such an attitude towards customers. I am extremely disappointed, I sincerely do not recommend it.
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2
December 19, 2024
Convenient location, the staff is responsive and friendly, a large number of discounts and promotions, fast delivery, a wide range of products.
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February 19
I really liked the new one in greencity
The consultant girl was very helpful in choosing gifts! Too bad I didn't remember the name!
As it is, everything is great, there is a large selection and the store itself is big!
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1
January 15
I haven't been there many times, but all the times have been successful. yes, there are queues, but where there are none. everything is very beautiful, a huge selection, everything is great, including the staff)
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October 21, 2024
The store is good in terms of choice, for every taste and purse. But with the courtesy of the staff.... A consultant bumped into me from behind, I automatically say "sorry", and in response I get a rude "you can be careful". Even when I turned around with an angry expression on my face, the girl realized that her aunt was old enough to be her mother and quickly retreated.
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December 31, 2024
The work of the delivery service and operators is disgusting.
On 29.12, I placed an order, as it was written in the application that it would be delivered to Gomel on 30.12. Imagine my surprise when I saw today that the delivery time was postponed to 03.01.2025 (without even notifying me). I called to find out if there was any way to speed up delivery, and in response, in as indifferent a tone as possible, "the courier service can't handle it, no, you can't." Okay, I think, well, there's still time to buy another gift, but even then the bummer is "refund up to 7 calendar days." As a result, I'm without a New Year's gift and without the opportunity to buy another one.
Why specify such delivery dates initially, if you perfectly understand that they will not be fulfilled? It looks like some kind of fraud, they say, "we'll bring everything, you pay for the current as soon as possible."
Thanks for ruining the New Year, this was my first and last order.
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5
December 16, 2024
a large selection and friendly sellers are right, they do not always know how to help, but for a sincere desire to do this, a "plus sign" in karma))) It is a pity that so far there is only one store in Minsk. I would like to add another e-2;)))
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1
December 31, 2024
A store with an excellent assortment. Great discounts. Very polite and helpful staff! I recommend it to everyone!
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February 18
The board is disgusting. When ordering on one date, the machine transfers, without notifying the buyer, to a completely different number, and this is not the nearest number at all, but 5-7 days!
We've made a decision and that's it! Without asking the buyer if he can do it that day, NO ONE CARES! Then there are problems with the driver, who calls 10 minutes before the delivery of the goods and says whether it is convenient or not, and the buyer is at school / work at that time and asks to postpone the delivery for the evening. Next, the delivery company calls you and tells you that they can't deliver and are waiting for another day, which may also be uncomfortable for the buyer.
If you order on the same date that you need this product, you will receive it in a week and a half!
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2
September 18, 2024
A huge selection of cosmetics and care products, good prices, competent and courteous staff. I didn't really like the perfume department, but it's for an amateur
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February 25
I liked the store, a good consultant and a wonderful boy at the checkout, but: they gave me a gift with a lot of nice little things, masks, creams and a perfume sample. More precisely, the packaging is from them. Empty )))
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1
February 10, 2024
My favorite store! The consultants are friendly, kind, friendly and ready to help! They treat everyone well, both children and adults! Every consultant has sunk into my soul! The cosmetics are good, the service is good too! There is water everywhere, testers, cotton buds, cotton pads, napkins, urns! In general, not a store, but a paradise! There are really long queues on holidays! But nothing! I give you 5 stars!
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3
December 24, 2024
I've never encountered such an attitude towards customers as in an online store. Don't buy anything there. 12.12.24 I bought a foundation there. It came just disgusting. Today, on 12/24/24, I still can't get my money back. They're making a fool of me. At first, they pretended that they hadn't seen my refund request. Then they said they would consider it, but they did not specify the time frame. This is a direct violation of consumer protection laws. I was supposed to get a refund within 7 days of my request. I am still being deceived. They offer to clarify something and wait for something. I can't even get a specific deadline for when my money will be returned to me.
If that's how they work with clients, then it's not a problem for them to sell a fake. I don't know what they think about their reputation. For them, this is probably an empty phrase.
THE HORROR!!!! IT'S A MESS!!!! IT'S AN OUTRAGE!!!!
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4
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February 12
Disgusting service. I ordered delivery on February 15 from 9-17 (the order was placed on 11.02).Suddenly, in the morning, I receive a message that the date and time of delivery has changed to 17.02 from 9-17, when I am at work, and there is no way to pick up the delivery. After calling the call center, I found out that I couldn't change the delivery time because the parcel would be delivered by an outside organization. Then it makes sense to order delivery if it can be postponed at any time without warning. In fact, nothing was decided, so I had to cancel the order. Although on the website you can choose the time interval that is convenient for you. They said try to reissue the order. Just a quiet horror…
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3