Gold Apple
816 reviews
December 23, 2024
A lot of variety products which can be found in Minsk only here
December 13, 2024
I really liked the store, there are many different brands, but there are always quite a lot of young people, especially near decorative cosmetics))). The good news is that near the care cosmetics, the more expensive price segment, it is much freer and you can safely study and choose. I do not use the services of consultants (only if you need to clarify the location of a particular brand), because I always thoroughly study the product myself before buying. I test in the store, but I buy online (European Post delivery), because sometimes there is more discount and plus gifts and promo codes!
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1
December 26, 2024
A very large area and an assortment of brands. There are a lot of people before the new year. There are proactive helpers in the room. The girls at the checkout are also great, calm, polite, despite the crowd of people, and even managed to remember me (and my whims) and serve me well. Minus for the online store: it was not possible to place an order from the site for pickup, when switching to the pick-up point, the page did not load, the store said that you can not place an order from the site at all, only from the application - in this case, you need to write about it on the site and do not allow steps to be taken to order, to save our time
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September 25, 2024
I like the store in principle, there is a large selection, many different brands are represented. A wide price range, there is something cheaper, something more expensive. Many positions are cheaper than a mile (not by much, but still). Consultants are absolutely not intrusive for me personally, they will always help and prompt me. But if there is any issue with the online order and you need to contact their support at tg - it's just impossible! The robot answers, always off topic, none of my problems have been solved yet! Make a normal humanized support for solving issues, not this robot!! I made an order on Saturday and it was indicated in the order that I would be given a sample, as a result there was nothing in the box(((
Support says that the sample is placed when it is available. Well, then why add it to the order?
Support horror
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9
October 10, 2024
An ambiguous opinion... Of the advantages:
1) Many brands of cosmetics for every taste and purse;
2) A lot of promotional items;
3) Various master classes are held, in which you can even participate (if you are lucky).
Of the cons:
1) Sometimes there are completely incompetent and unfriendly consultants. For example, they somehow refused to give me a cream tester (although the tester was available). The reasons were not explained.
2) Mediocre support service. They respond in a template (if at all) and do not help solve the problem;
3) There are damaged goods... There are always a lot of people in the store, it is impossible to keep track of everyone, and among them there are those who use it and make up clearly with non-testers. So be careful and take the products only in the factory wrapper. This way you will know for sure that it has not been opened by anyone.
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6
2
October 25, 2024
Responsive staff. They will always tell you what you need
A huge selection of products. Promotions, discounts. Pleasant atmosphere. Prices are significantly lower for many products than in stores of a similar plan. I recommend.
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November 30, 2024
Thanks a lot to the consultant of hair products Alina, an amazing girl with whom today we picked up an individual care for my hair, sincerity is always felt by customers 🥰 I wanted to buy everything) as well as the consultant belor design, who perfectly selected the product :) I wish there were more such pleasant employees!
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December 30, 2024
There are not enough classic old flavors, there are a lot of people, the consultants are well done, attentive, they know classic old flavors, they help to choose something new based on this, the cashiers are also well done, polite, friendly, despite the number of people, there would be such employees everywhere.
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January 4
I want to write a good and a bad review about the golden apple store on nemiga. the products are perfect, I buy products there every time, I am very satisfied. bad feedback about consultants. I am 14 years old, and the day before yesterday I came with my friends to the golden apple on nemiga for a product, I asked 4 consultants where the influencer product was located, as a result, they told me 4 times incorrectly, they found it themselves, we approach the highlighter, I test the product, I already take it, and the concultant says are you sure you will buy it? I say yes, I have the amount for this product. in the end, I thought it would be better to come with my mom to buy this product, since other consultants think that I cannot afford the product. I conclude that the concultants are respectful only to the elders, they do not take the younger girls seriously, thinking that they just came to put on makeup or just to see the product, and this is very upsetting, although they asked respectfully
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3
September 26, 2024
Very responsive consultants, they select everything correctly...Thank them very much! I would especially like to highlight consultant J.Anastasia Sergeevna is a smart girl, she spent a lot of time with us...Thanks to her for her diligence and patience.🤗😘
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1
July 30, 2024
The only store in the City, which is sad, of course.
There is always a wide range of products, polite consultants, and a pleasant atmosphere. This is the place where you come and time stops. A paradise for Girls, no other way. If I'm not in the mood, I know where to go to replenish my balance)))
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August 31, 2024
A large selection, a wide range of brands, consultants, expensive.
Because it is in a fashionable shopping center for teenagers, it is very crowded. Moreover, it is unlikely that teenagers with such prices buy something there, just walk around, test. The store reminded me of a rock festival, but without beer
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April 25, 2024
A great store with a large selection of cosmetics, good prices and fast service at the checkout. There is one significant disadvantage for me personally, and these are consultants, I turned to several girls ("I'm sorry, could you help me", "I'm sorry"), several of them just ignored me, and others told me to wait. I think this is due to my age (I am 15), because when older girls approached these same consultants, they willingly offered them their services. After +-20 minutes, I finally found a friendly girl who kindly took me to the booth. I ask you to change the attitude of consultants towards people under the age of 18.
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21
1
November 18, 2024
I love you with all my heart, but today it's just a disgusting feeling from this place! Usually, when I had questions about product search, then contacting a consultant, I was always calmly and sweetly answered and given explanations, BUT this time something else happened… I wanted to spend money in a wonderful mood, I was set up to buy a non-budget product, but the consultant did not want to help me in this and answered my question that they did not have this product, without explanation, not believing it, I decided to make sure that I did not invent it and checked it in the application After that, I went back to the consultant, to which the answer came: "these are only online products." After this, the mood went to zero, I did not receive the hormone of happiness from buying the product, and I did not want to spend money there anymore…
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1
November 22, 2024
There is a huge variety of products and in most cases you will find what you were looking for. The sales consultants are competent and quite friendly. Of course, there are terribly many people and some sometimes use non-testers, they can create defects in goods, but you can't keep track of all of them. For a relaxing shopping experience, it is better to arrive in the morning hours of weekdays, or make purchases in an online application. By the way, I will note the presence of a large number of discount products👍🏻
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April 18, 2024
A large selection of cosmetics, reasonable prices, very professional consultants, convenient location, a small minus - THERE ARE ALWAYS A LOT OF PEOPLE. This is a good indicator of the assortment and prices of the store, of course, but I, as a customer, do not like it. But, there is an online store and delivery, for such moody girls like me))))
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4
2
January 6
Wonderful store, wonderful polite sellers! We bought French perfumes and men's cologne! Prices are the same as in Moscow, there is no point in going to Minsk for the sake of perfumes, perfumes there are also under sanctions! We visited Belarus for the sake of museums and castles, and just admired everything that the guides showed us! Everything is great and thanks a lot to the host!
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December 11, 2024
I always try to get into the position of employees in the pre-holiday time, but when the situation repeats itself not for the first time, I no longer have the strength to tolerate this attitude.
I have always been satisfied with the work of consultants in stores, but as for the work of the delivery service, it's just terrible. I placed an order on the website, for some reason they split it into two parts, I decided that this was not a problem and ordered two parts of the order at the same time on the same day, I placed orders separately from each other and the delivery time was indicated in two orders from 19 to 23, on the day of delivery I receive a notification that the courier would be with me from 10 to 13, I might have thought that I had made a mistake myself, but to make a mistake in two orders at once, you must agree, would be very strange, I immediately called support, because the support of the bot in whatsapp can only help cause an attack of uncontrollable rage. Alexandra's manager answered me on the phone, who immediately began to convince me that I was to blame and condescendingly communicate with me, as with a client who makes groundless claims, but she will try to do something, but she cannot guarantee that she will figure out my problem, most likely there will be a postponement of delivery to another day and I should wait for someone to call me back and give me an answer to my problem. I only got a call from the courier, who was almost at my delivery address at 10.30 am and no one warned him that there was no point in taking me at that time, because I would not be there (30 minutes passed between the call to the manager and from the courier). From all this situation, you can only take out that in a place where colleagues do not even care about each other and send couriers for unnecessary deliveries, no one will take care of you, especially now I really regret that I did not make a screenshot of the completed order with the exact time of the order, but I could not think that the store would accuse me of the fact that I didn't watch it myself.
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3
September 26, 2024
A wonderful store, a huge selection of both cosmetics and special cosmetic products that practically have nowhere to buy. There are always a lot of things, visitors, goods and prices.... yes, they are here.
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January 6
I wanted to take a few items as a gift for the new year, I placed an order through the app, it arrived on the 23rd, I was glad that it was so fast. I picked up the parcel, paid for it, opened it, but instead of joy, I received goods in a package that seemed to have been kicked to the pick-up point. Everything was packed in 2 types of paper, but the goods were initially damaged, both the box and the spray bottle were covered in scratches. During transportation, this simply could not happen, that is, you knowingly send defective goods to customers. I immediately wrote to the support service and got on the bot, then the operator answered me. At the same time, I was initially offered not an exchange and refund, but a 10% discount promo code, which I do not need, because I do not want to receive defective goods again. After my persistent messages, I was offered a refund, which I initially talked about myself, but even here there is a jamb, in the field where the account number is written, it turns out that you need to specify the card number (the operator told me this, thanks to her) But it turns out that the application not only does not work correctly, but also has errors in the structure itself. After filling in all the fields, when I clicked save, I was simply thrown out of the application, it was updated and all the conditions for contacting were met. Then we talked to the operator again, she promised to fill out the application herself. And then it started, every day I write about my application, the bot's response, then all the new operators, and the answer is the same "wait". As a result, only today, after I wrote again, they told me that the money would be refunded, and this is what I originally said, what did you decide there for 7 days?(and if I hadn't written to them myself, would they have answered me a year later?) but only after I return the goods, and how can I be sure that they will be returned? if you have a joint on the joint, the trust has already run out. After much debate, I agreed, because I was not given a choice. But then they want me to come to the right place myself to return the defective product, and even the courier will be with a time interval of 9:00-18:00. Am I supposed to sit and wait for him all day, and then wait for my money for 7 days. Support can't do anything but say they're sorry. He can't send me a courier at the right time, he can't refund the money in a convenient way, and he can't send me what I paid for in proper form. In general, "thank you" for such a New Year's mood, wasted nerves and time that no one will return or compensate me. And all you can do is give me a promo code, but I'll never contact your app again.
I want to add to my previous review. Due to the fact that the decision to return the product was not made quickly by the company, I had time to think. After reading the reviews of people who, like me, ordered through the app and then faced problems, which further undermined my trust in this company, I decided that I did not want to spend another week of my life dealing with this. I was also told that the courier would not receive any document stating that I had returned the product, and returned it exactly in the form in which it was delivered to me. That is, there are no guarantees that I will not be deceived again. The operator wrote that I would receive an SMS as proof and there was correspondence in the telegram bot (but can this be considered proof, at a time when even people's voices are being forged through AI, let alone correspondence?). In general, there are no guarantees, no documents, absolutely nothing. Advice to people who order, check everything at once at the pick-up point. And even better, in general, do not mess with this service, but order from another place, even if it is more expensive, but you will save a lot of nerves and time. Also, of course, "thank you" for the fact that the company responded to the previous review and offered to send it to the telegram bot, as if they would figure it out. They're the same operators I've talked to before, and no one has figured anything out. It is a pity that my upbringing does not allow me to fully write what I think about your company and express the full range of emotions that I have experienced. I wish that your sales are in direct proportion to your attitude towards customers, which I have already experienced.
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November 6, 2024
The store is not bad, but the service of cashiers just wants the best. By selecting an item from the application, it turned out to be even cheaper with a promo code, but there was no delivery. In the store, I tell the cashier that the promo code is cheaper. Her answer is, "it's only when you order through the app." I got confused and bought it. Why not offer to place an order online directly in the store. A sample of men's perfume was given as a gift to the men's perfume. I was not satisfied with the purchase and service. How many times have I not made purchases in the store, I am greeted "by clothes".
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3
December 19, 2024
we were guided with the choice of shampoo, it's cool, because the range is large, but not everything suits me. the only disadvantage is that you often have to call consultants to get what you need from the stock, but they are not so easy to find because of the large number of people. and so the store is good.
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1
November 13, 2024
I have no questions about the offline store, but the online store is just terrible. I made only 1 order there, but they couldn't deliver it either, they issued a refund with a gift card for this amount. And in order to return the money to the card from which the payment was made, you need to communicate with a robot, which is difficult to communicate with and which offers me to contact an employee to resolve the issue. After contacting the employee, the robot finally sends me a message with filling in the data, after all the correspondence with the robot, which responds every 6-7 minutes. They write to me that the application is in progress. In general, it is very tedious and stupid.
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3
November 12, 2024
If you are not a sociopath)), or a fetishist, or a lover of bright smells, then you are here- in the space of beauty, benefit and a little pathos.You can get stuck here for a long time if there are a lot of visitors.I like to think about what I need in advance, I order online more often and pick up the order during the day.I wish you all a good mood.
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September 24, 2024
Of course, it's better to write a review for girls about such an institution, but from the man's side, the choice is huge, a bunch of different brands, interactive services that help you choose the color of makeup. In my opinion, when choosing cosmetics, it is impossible to pass by it!
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3
November 18, 2024
A big good store with a huge assortment. Competent professionals are working! They processed me in 7 minutes and bought something I didn't expect!
But it's better to buy only on stocks! Since the regular price is higher than in other cosmetics and perfumery stores. Even a 10% discount is more expensive than the competition...
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4
November 6, 2024
Cool. A large selection of products. The employees are polite, know the products and are ready to help (but some helped as if they were doing a favor). But from the cons: a huge flow of people (the store is not to blame for this).
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4
February 10, 2024
My favorite store! The consultants are friendly, kind, friendly and ready to help! They treat everyone well, both children and adults! Every consultant has sunk into my soul! The cosmetics are good, the service is good too! There is water everywhere, testers, cotton buds, cotton pads, napkins, urns! In general, not a store, but a paradise! There are really long queues on holidays! But nothing! I give you 5 stars!
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3
December 22, 2024
Cool consultants who guess what I need the first time. Huge selection
Without the consultants, I would get lost in this store and wouldn't know what to choose. There is always a huge crowd of people, it will not be possible to choose calmly.
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December 19, 2024
Convenient location, the staff is responsive and friendly, a large number of discounts and promotions, fast delivery, a wide range of products.
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January 15
I haven't been there many times, but all the times have been successful. yes, there are queues, but where there are none. everything is very beautiful, a huge selection, everything is great, including the staff)
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October 21, 2024
The store is good in terms of choice, for every taste and purse. But with the courtesy of the staff.... A consultant bumped into me from behind, I automatically say "sorry", and in response I get a rude "you can be careful". Even when I turned around with an angry expression on my face, the girl realized that her aunt was old enough to be her mother and quickly retreated.
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December 31, 2024
The work of the delivery service and operators is disgusting.
On 29.12, I placed an order, as it was written in the application that it would be delivered to Gomel on 30.12. Imagine my surprise when I saw today that the delivery time was postponed to 03.01.2025 (without even notifying me). I called to find out if there was any way to speed up delivery, and in response, in as indifferent a tone as possible, "the courier service can't handle it, no, you can't." Okay, I think, well, there's still time to buy another gift, but even then the bummer is "refund up to 7 calendar days." As a result, I'm without a New Year's gift and without the opportunity to buy another one.
Why specify such delivery dates initially, if you perfectly understand that they will not be fulfilled? It looks like some kind of fraud, they say, "we'll bring everything, you pay for the current as soon as possible."
Thanks for ruining the New Year, this was my first and last order.
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1
December 16, 2024
a large selection and friendly sellers are right, they do not always know how to help, but for a sincere desire to do this, a "plus sign" in karma))) It is a pity that so far there is only one store in Minsk. I would like to add another e-2;)))
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1
December 31, 2024
A store with an excellent assortment. Great discounts. Very polite and helpful staff! I recommend it to everyone!
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July 29, 2024
there is too little space for such a volume of customers, it is very stuffy, and near the perfumery it begins to feel queasy from different aromas merged into one ambergris, consultants cannot provide full-fledged information, relying only on some statements, but not facts, from which there is no certainty that you take the product that suits you, it was unpleasant to observe the situation when, during the selection of the product, a consultant stood in front of me and began to adjust the availability of the product, this should not be done directly on the client's head, and when he had already left, as a result, where the consultant was needed, he either did not exist, or was on his own business, but did not interact with the client in any way, in no case I blame because the work is not easy, but an unpleasant aftertaste remains
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2
September 18, 2024
A huge selection of cosmetics and care products, good prices, competent and courteous staff. I didn't really like the perfume department, but it's for an amateur
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March 31, 2024
the best cosmetics store!) you can find things both cheap and expensive. the consultants are kind and responsive) can always suggest some product. You can also find a lot of bonuses through the app, for the best effect. 10/10. ZYA in the heart❤️
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2
July 4, 2024
In principle, the pricing policy has been encouraging lately. The choice is not bad, but I would like more high-quality branded men's lines. In general, it would be nice to put men's products on one stand, it is convenient on the site, but it is not very good to search in the store itself) Fortunately, they help. Ventilation would be a little better in summer.
And I wonder why Dior is not on the site when it is in the store? Brand Policy?
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3
September 6, 2024
I want to express my gratitude to the manager. I came with a request to help choose a gift for my mother. We advised both kits and to assemble something yourself. As a result, we chose a set. They solved my problem professionally and promptly)
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1
December 24, 2024
I've never encountered such an attitude towards customers as in an online store. Don't buy anything there. 12.12.24 I bought a foundation there. It came just disgusting. Today, on 12/24/24, I still can't get my money back. They're making a fool of me. At first, they pretended that they hadn't seen my refund request. Then they said they would consider it, but they did not specify the time frame. This is a direct violation of consumer protection laws. I was supposed to get a refund within 7 days of my request. I am still being deceived. They offer to clarify something and wait for something. I can't even get a specific deadline for when my money will be returned to me.
If that's how they work with clients, then it's not a problem for them to sell a fake. I don't know what they think about their reputation. For them, this is probably an empty phrase.
THE HORROR!!!! IT'S A MESS!!!! IT'S AN OUTRAGE!!!!
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2
2
September 21, 2024
I've never passed by if I'm in the area. It's a magnet for all girls! Yes, there are a lot of people, but the staff is always friendly, the girls cope! The store pleases with constant new products, and testers are a plus in choosing any product! 👏
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January 4
It was during the New Year holidays. There's not much left in stock. You can't find a consultant during the day with a fire. The store is very small, convenient location. Perhaps visiting outside the holidays next time will bring more impressions.
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November 1, 2024
A good store, but a large number of young people who like to make up for free, creates confusion and the inability to normally approach and choose products. I wanted to get out of here as soon as possible because of the crowd of people. Cashiers work fast, queues pass quickly, but I would put young lovers of make-up for free outside the store. Questions to the security, is she there at all? And if so, what does he do? 🤔 For this minus 2 *
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1
December 20, 2024
One big mess!
I looked in the ZYA application for the presence of mascara in the store, when I arrived, it was not there! There is only a sample of the brush on display, which makes it unclear if there is any mascara at all. I asked the consultant to give me this mascara, which!IT WAS CLAIMED TO BE IN THE STORE!, but it wasn't there. The consultant said that the mascara is in stock somewhere, but it is not clear when it will be on the display case and in the drawers under it (WHAT?!?)
Question: "Why deliberately mislead consumers? Or is there no communication at all in the organization?"
In short, I was left without mascara, I shouldn't have gone to the store for a product that is located somewhere and that no one will provide you with. I wonder if the mascara will appear tomorrow, or are potential buyers only being fed breakfast? If this happens again, you will lose your target audience! A nightmare!
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1
December 1, 2024
Of the advantages:
- a wide range of products
- prices
Of the cons:
- at what time of the day you would not come - there are always huge crowds of people
- recently I couldn't find certain face masks, and only on the third attempt I managed to find a consultant who helped me find masks, and not like two subsequent colleagues, ‘well, look somewhere there’
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August 26, 2024
A large selection of cosmetics, perfumes. There are always products at a discount. Prices are average in Minsk. There are many testers, everything can be tried.
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3
February 6, 2024
Favorite cosmetics store. A huge selection for every taste, pleasant prices. Polite and attentive staff who are always ready to help with the selection of products. Fast and convenient delivery in Minsk. I will come back again and again.
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July 6, 2023
A large store, a selection of brands is well represented, there are just a lot of consultants, but they are absolutely unobtrusive. The prices are average, there are slightly cheaper, there are slightly more expensive goods than in other stores. I liked shopping here.
The delivery works great! I made an order on the website, there was a discount and accumulated bonuses, I wrote off everything, paid, and a day later the purchases were on my nearest European mail. Everything is packed just fine! It's fast, and you don't have to go downtown. Purchase bonuses are awarded as soon as you pick up the parcel!
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3
1
March 31, 2024
The striking difference between many products in price compared to other cosmetics stores, especially during discounts, the prices are just super! Polite and well-trained staff. Prices for any budget and fashionable decor in the room itself.
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1