Complete disappointment. I bought a sofa from this "wonderful" factory. The merit of the sales consultant. Dear girl Elena, she talked for a long time about the quality and the fact that this is factory furniture! And their quality is not comparable to the rest. Really no comparison!!!! I haven't seen such a hack since the days of the market in the 90s. Some bolts/screws are missing from the backrest fasteners. The pillows are stitched crookedly and stuffed unevenly and poorly. The zippers on the pillows are not fixed, the dogs jump off, the seams are coming apart. When trying to spread out the sofa, something sticks all the time and does not work. In general, this is not a factory, but an office called Horns and Hooves. And the order was completed 2 weeks late. There were no apologies and a call that they didn't have time either. I called and searched by myself.
I want to share a review ABOUT THE FURNITURE OF THIS WONDERFUL Factory! We ordered an Alice 1600 bed with a built-in mattress, a Breeze ottoman, and a Montreal sofa_2. I want to say that the products are of good quality, strong, reliable. We have been using it for over a year now, and we are very satisfied. I RECOMMEND THIS FACTORY, THIS FURNITURE! THE MODELS ARE MODERN. THE FABRICS ARE GOOD. We know that the factory is very overloaded because there are a lot of orders. But they're doing great, and the delivery guys are working very well, everything is clear-they've picked it up and assembled it! Everything is great! WE ARE BUYING OUR BELARUSIAN! I RECOMMEND IT TO EVERYONE!
We bought a chair that broke down exactly at the end of the warranty period. I contacted the customer service for repairs. Referring to the heavy load, they queued it up. We are waiting for the third month, there is no feedback. We tried to contact them again, the answer is the same again, the load is high. Question: " Is the quality of the products of this factory so low that the service department can not cope with the repair? Or is it the irresponsibility of the customer service?" We will not contact this factory anymore.