I ordered an hour via the Internet (website), they called and said the product is in stock, postponed for you, come pick it up.
Upon arrival, it turned out that the clock was not working, (the battery may have run out)
The watch refused to be sold ( bought as a gift ) , I drove specially across the city to get them .
A question for the staff
How can I postpone the product and tell them to come for it if it is not in working condition?
When you ask them this question, you hear in response, it's not me, it's another seller. Terrible customer service.
Visited the store 3.06.24
Until she approached the seller herself, she was not going to approach, but was talking to the cashier, who came out to her in the hall. There were no visitors at that moment, except for me.
When I approached, the cashier Daria (the last name begins with K) appraisingly looked me up and down, and then grinned with a lopsided smile! It's just disgusting!
The appraiser is a lovely woman! She appreciated my products, explained everything, offered to look at the products and more expensive, because a good amount came out and was enough.
I went to look. With the seller.
And then I write as a sales specialist:
How can you miss a hot customer with money???????
The seller was mumbling something.. She didn't offer to try it on or get it from the window. Although I have shown specific models that attract.
And if I was going to buy the product at Ziko, then now I'm definitely going to other stores, and at Ziko, it's in MOMO that I have no desire to return at all.
One star is for the store itself, the second is for the appraiser.
And for Daria's grin.. I would like to write a complaint at all! Ruined the mood for the whole evening!🤬
We bought wedding rings with my husband, we were very satisfied with the service and the approach to fitting (for the first time I learned that you can check "how the rings look" by looking at yourself in the mirror).
Thanks to the sales girls!
Terribly slow service, very spoiled the mood and desire to buy something with their slowness. The employees saw that we were standing and waiting to consult, but they only heard "wait"
I bought a silver watch ( for 90 bel.r). It's not that much money , BUT it's stated that silver , and that there is a guarantee, and you can apply ... but in fact: They were guaranteed for 6 months. After 1.5 months, the watch turned terribly black.... For the first time in my life, silver turned black, and even special tools for cleaning jewelry / jewelry were not cleaned.... I came to the store, and they sent me GENTLY!))))) From now on, don't set foot in the store.
Well done as always, they quickly picked up the rings, the discounts are acceptable, the service is excellent
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Show business's response
Олег Крайнев
Level 15 Local Expert
June 29, 2024
Good discounts. Polite sellers.
See original · Русский
S
SK-BERSERK@YANDEX.RU
Level 4 Local Expert
February 20, 2020
I purchased a gold bracelet in May 2019. They gave out a piece of paper with the inscription: "at the next purchase, a discount of up to 10 rubles" they did not issue a discount card, saying that either pay 5 rubles or we will not give it. I left this "piece of paper to the sellers of the above-mentioned store." I am sure that for the purchase of a bracelet worth more than a thousand rubles, they could give you a discount card. Now I will buy jewelry in other networks, however, after the May events, that's exactly what I'm doing.