One of the advantages: The good location of the hotel, close to the airport, the room is quite large in the Kazakh style. There are batteries in the room that you can use. To dry things. The room was well cleaned. Cons: the staff is a bit strange (some say one thing, others another, and it's very difficult to solve the problem if there is one). The bed linen in the room was stained, the chair was broken, the TV was playing with interference (it was snowing a lot). There is not a large selection of dishes for breakfast, coffee for an amateur. The spa is for a separate cost, and if you do not have flip-flops, then you will be obligated to buy them for a very unjustified price (9,000 tenge). The spa itself is nice, but the staff there is not very friendly. A woman followed us and always scolded us for something (either they put a wet towel on a chaise longue, or my shopper interfered with them, although there was water and soap accessories there). In general, there is a twofold feeling..

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Юля Толкачева

Level 7 Local Expert

If it weren't for the people, I would have rated it at 5 points. But the attitude of the staff spoils the impression of the hotel. The rooms are comfortable, clean, cozy, and the breakfast is very decent. Among the disadvantages: there is no kettle and very weak Internet connection. And now about the staff: we ordered a transfer from the airport, but it didn't arrive, and we asked why, but there was no answer. When booking, two separate beds were indicated, the room was given with a shared one. They put up a sign to get out, but no one came. The funds were not replenished. But the most unpleasant thing was during the eviction, at 11:30 a cleaner was standing at the room and as soon as we opened the door, she rushed to search the room, continuously talking on the radio with the receptionist on duty. I could hear them counting the bottles and shaking the laundry, well, it was very unpleasant...

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