Once again, I am convinced that this housing department-12 works irresponsibly, uncoordinated and in violation of the law. Residents, in this case, are not informed in advance about the planned or unplanned shutdown of the water
supply, etc.
There are no specific answers to questions and claims, but shifting responsibility and lying.
Conclusion - I will contact the higher management organizations!
PS The announcement of the shutdown of hot water supply from 07/01/2024 was hung only this morning, after a call with a scandal! (not in advance, as it should be)
And the site shows a different shutdown date.
Housing and communal Services No. 12, housing and communal services of the Oktyabrsky district, in my opinion, is the worst housing and communal services in Mogilev. I don't know if all housing in our city are so disgusting, as they say in the family, not without a freak, but mine is something with something.
So, in this organization you will be able to fulfill any of your "desires": write a complaint, be sure that your problem will be fixed and wait for this for a couple of years. To see the low level of professionalism of the workers, boorish attitude towards themselves and disgusting service. To hear on the phone, if you get through, bold answers to your questions, just to get behind. Here is my example.
I got through at 115 and left a request to change the "insides" in the toilet tank. On the same day, a plumber from housing department No. 12 by the name of Melikhov came. He looked around the front of the work and in a loud voice, with his head held high, announced the verdict: "The tank must be removed, everything inside must be changed! There is a lot of work. Spare parts for the tank cost 30 rubles, work costs 20 rubles. Give me the money, I'll buy it, and we'll work tomorrow." "I agree," I say, "But I'll buy the spare parts myself, you just tell me which ones, and I'll pay for the work through a receipt." And then, as they say, Ostap got carried away, he immediately changed his face, abruptly lost all interest in me and in work, quickly jumped out of the apartment onto the landing, without saying what exactly I should buy.
I shouted after the tactless middle-aged man: "So, what should I buy? And the echo of the stairwell of the third floor answered me – Fittings for the toilet drain tank, bottom eyeliner, button. The man himself, unwilling to work on the receipt, was no longer visible. In the evening, the master called, asked if there was a plumber. Well, you can say yes, but you can say no! I ask the master to apply for a plumbing job tomorrow, but not Melikhov and that I buy fittings myself and pay for the work on the receipt. Then the dispatcher called and assured that the plumber would be at 9:00 a.m.
The next day. At exactly 9:00 a.m., the plumber began to "conjure" over the drain tank in my apartment. When he saw my purchase of components, he immediately said that I had bought the wrong thing, then unscrewed something in the tank, puffed for another 5 minutes, turned off the water in the tank, said that he had a thick hand, he could not remove the tank, he almost had to destroy the floor of the wall. Then he gave good advice - to call a private person for advertising and also left, but promised that after lunch a guy with a thin wrist would come and try to do something.
That kid didn't come in after lunch. The dispatcher called again and was "pleased" that they could not solve my question. They have a huge number of calls, there are no people. Call a private trader, your tank is your headache. And she passed out. It's just awful! They were led by the nose for three days, promised for three days and did nothing. But I know the reason! You have to work right there! And the payment is out of pocket. I have one question, when will something change in housing services? Why do we need such housing units, to whom do we pay money? And most importantly, for what? Maybe it would be wiser to create partnerships that will be responsible for every penny spent?
And the drain tank was repaired for me on the same day, in 20 minutes. And I bought the right accessories, and they cost 19 rubles, and the tank was removed, and the wall did not have to be broken, and the man turned out to have golden hands. Thank you very much and good health to these hands. It is a pity that decent, skilled workers, including plumbers, are not in Housing and Communal Services No. 12, and we have to look for them on the side.
And finally: to all employees of Housing and Communal Services No. 12 of the Housing and Communal Services Department of the Oktyabrsky district of Mogilev, I recommend that you not be dissatisfied with the fact that people come to you for help, so that you are only praised and thanked for your attention and high-quality service, and not called freeloaders, clowns and sharashkin's office. Remember the main rule of boomerang, it will definitely reach everyone.
See original · Русский
5
Екатерина
Level 5 Local Expert
November 11, 2024
Good afternoon, I don't know how you can express your emotions in words culturally, but you can't get through to any of the 3 rooms. Two are off and one is constantly busy. They turned off the water for no reason, there is no announcement, but I have a small child and it's unclear what to do...
I called once before to clean up the garbage - it's useless, but it's a pity that they still don't hear their people
Announcement at the entrance of house 40 on Pushkin Avenue: Dear residents of house 40 on MONDAY, NOVEMBER 23, 2023, a meeting of residents with representatives of the management regarding the improvement of the house and the surrounding area will take place. If you look at the calendar of the current year, then November 23 is Thursday, and the next Monday is the 20th. Question: when do the representatives of the management of Housing and Communal Services 12 intend to meet with the residents. That's how they work in Housing and communal Services 12.
byavleniyae
The worst in Mogilev! I'm just tired of writing appeals, applications are constantly rejected. I wrote about repairing the swing in the yard, they say that there is no money, After the 3rd application 3 people came and in 3 days they were able to do this: (see photo)
You just have to have no brains or drink them completely! Why do you go to work at all???
The Housing Department never picks up the phone. The only thing that saves is a call to the dispatch service 115. The entrance is rarely cleaned and then, after a call to 115. The yard is in an unsanitary condition. The administration of Housing and Communal Services does not work from the word at all! Good day everyone!
A place where you can fulfill any desires: from writing a complaint to receiving promises that your problem will be fixed, but after a couple of years, of course.
There is a pleasant staff and the best service. But only when I'm in the mood to talk to you.
And finally, the reception days. The most interesting thing these days is to fight for the right to get to the boss earlier, because you don't want to wait in line for hours for five minutes of false promises.
Many thanks to the cleaning lady in br.82 unconquered, and I also want to express my gratitude to the dispatcher who responded to my repeated requests in time, thanks to her efficiency, the problem was eliminated as quickly and efficiently as possible.
Why doesn't our housing department have a duty officer on weekends? I have used unconquered 76-104 for the second day, water is pouring and there is no one to block even the riser
Lack of organization, playgrounds are in terrible condition, benches are bad, there is a lot of garbage, one urn on the playground, alcohol bottles and cigarette butts are lying around where small children play. They don't send a cleaner in the entrance, for some reason the tenants clean themselves!!!
It is not possible to get through! The quality of service is ALWAYS below the baseboard. They do not perform any of their duties. We wrote a collective complaint on behalf of the whole house, There were 17 points in the complaint, with photos and a description. Only 3 were eliminated - the smallest ones. The roof has been leaking in the house for 30 years. Now there is a constant stench from the sewer. Cleaning of the entrance is performed sometimes. Wet is extremely rare. The elevator is very dirty (sometimes we clean it ourselves). The territory adjacent to the house has been completely destroyed. Trees and bushes are being cut down, no one is making new plantings. This is the most disgusting residential building in the city of Mogilev.
The most useless institution. It is impossible to achieve any sense. Water has been leaking from the roof on the top floor for six months now. No one is doing anything and the only answer is that there are no people....
Although there are two or three people sitting in the office....
Not fulfilling their work responsibilities. They never put up ads. The entrances are in terrible condition. Playgrounds are a horror. The authorities-take some measures already!